As many others have detailed, this business is unethical, unprofessional, and disturbingly negligent. The move cost me over $1,000, with an additional ~$1,500 in damages to my property. What's more troubling than the damages is the blatantly disrespectful nature of their response. Upon filing the damage claim, I made it clear that I wasn't willing to accept the state-mandated minimum damage reimbursement. The primary damage wasn't the result of a simple accident; it was flagrant negligence that I directly witnessed. I would've happily attended mediation and accepted the outcome. Unfortunately, the manager handling the claim seemed less interested in reaching a professional resolution. State regulations require the moving company to either deny your claim or provide a settlement offer within 90 days. Eighty days after I submitted the claim and 74 days after our final correspondence, where the manager said they would "diligently review" the claim, I finally heard back. Seventy-four days of diligent review where they didn't assess the damages or contact me. This seems like a vindictive and childish retaliation to my intent to pursue mediation. Finally, the settlement offer, provided after 80 days of "diligent review," arbitrarily subtracted 36% of the estimated weight. More troubling is the fact that they presented the total weight as an established fact, neglecting to point out the discrepancy. The settlement offer totaled $250.80. Interestingly, in a previous conversation with another manager regarding the destroyed 75" TV, they stated a maximum payout of $250. The 36% reduction in the estimate I provided was 240 pounds off a 350-pound estimate. Oddly coincidental that the reduction landed them almost exactly at $250. I would expect a reputable business to give the benefit of the doubt, but they've proved to be anything but. This is what they decided to pay, tweaking the estimates to accommodate. A final bonus mention - they called and requested to move the appointment up 4 hours the morning of the move, promptly canceling the appointment when I explained that would not work for me. After calling in to rectify that, they ultimately showed up 3 hours late to the scheduled appointment. Normally, I wouldn't be particularly bothered by this, but the confluence of problems resulting from how this company is managed and operated demonstrates a pattern of unprofessional behavior and shady practices. They simply do not deserve your, and anyone else's, money. This is the only time I have ever felt compelled to write a review, but I feel the need to warn others about the kind of people you're considering entrusting with all of your belongings. They don't care about you or your stuff. Don't take my word for it though; I'm attaching all of the correspondence between myself and the manager regarding the damage claim for you to draw your own informed conclusion.
