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Bugg Busters, Inc.
Foundation, Basement or Crawlspace Waterproofing / Encapsulation, Inspection Service, Dry rot, Water or Pest Damage Major Repair,
About us
Bugg Busters, Inc. was formed in 1998. We are a local, family owned, pest control company with over 30 years experience in the pest control industry. Pest problems can cause huge damage to property and belongings especially when left unsolved. We can eliminate them early and prevent their return so you can be assured your home is safe and protected for years to come. There are different kinds of pests that can invade your home. Some can just be plain irritating but there are also pests that are potentially dangerous to your health. Let us help you avoid those risks by dealing with them effectively and in the safest way possible. With so many day-to-day concerns, solving pest problems should be the last thing on your mind. Professionals from Bugg Busters, Inc. know exactly how to solve your pest problems and maintain a pest-free home for you so you can focus on the more important things in life.
Business highlights
Se habla espanol
28 years of experience
Services we offer
Basement Waterproofing, Bed Bugs, Mold Removal and Dry-rot, Water or Pest Damage - Major Repair , Small Animals and Rodents, Termites, Bugs, and Insects
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.850 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 10% | ||
| 4% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 50 reviews
Berthalla S.
Jun 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Did a great job. Just need to clean up and smooth edges as if where their own project.
Lila T.
Jan 2019
Carl, the rep from Bugg Bustere, Inc arrived on time and explained to me what he was going to do to get rid of all the "fruit flies" It was like magic. They are all gone now and I can go into my kitchen and not be "attacked" by these pests. Thank you Bugg Busters. Carrie, in customer service was wonderful and helpful.
Susan B.
Dec 2018
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
I struggle with this review. The people were nice, but not responsive and customer service lacks greatly. When they actually started, they worked fast. What was 'sold to me' by the manager is not what was in the contract and done through - my fault for not thoroughly reading and questioning it. I own that. I first contacted them through this site. No one called me back from the inquiry. 2 weeks later, I called them directly. A manager was quickly sent out to give me an estimate for termite contract (recently purchased the house). He mentioned the humidity issues under my house, which I already knew about. I told him to get me an estimate. He measured and went back to the office to write up an estimate for all of it. I didn't hear from him for a few days, so I called and left a voicemail. No return call. Tried calling different days and was going straight to voicemail. Tried to email the email address on the business card, but it was returned as an invalid address. I called the main office and left a message. No callback. About 2 weeks later, someone called me back. I was told his phone had quit working. Very possible... it does happen. I got my estimate, agreed on it all. The same manager came out the next day to have me sign the contracts and pay in full. Then I heard nothing from anyone for over a week. I left a message at main number, no response. Called the manager, he insured me someone would contact me. Nothing for over a week. After 2 weeks of no updates, I called the same manager again. Several days later, a VP called to say he'd be at my house that following Monday morning (at this point it's over 3 weeks since I had paid in full.) Monday afternoon, I called to get an update and he had forgotten. They finally showed up on Tuesday. The crew was nice, but left my gate wide open (I have 2 dogs), left waste from job behind, one of the termite bait systems is about 3 inches above the ground. I was told they would remove all the old plastic from under the house. They did not. The new plastic vapor barrier was just laid on top of the old. No one followed up with me after the crew left to see if I was happy or if it was done to expectation.
Response from Bugg Busters, Inc.
"Susan, I look forward to meeting with you this Saturday to see what we need to do to keep our High Level of Service. I have already addressed the return call situation. Thanks, Wes 704-813-8200"
Sam M.
Nov 2018
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
These guys went above and beyond to get this project done. Very nice people
Response from Bugg Busters, Inc.
"Thanks Sam, we enjoyed working for you."
Jodi W.
Nov 2018
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
very quick, took care of very quickly
Response from Bugg Busters, Inc.
"Thanks, glad we were able to take care of your waterproofing needs."
Regina B.
Oct 2018
Response from Bugg Busters, Inc.
"Thanks for the positive feedback. Let us know if you need us again. 704-732-2227"
Michael C.
Oct 2018
Will the Technician was really helpful and we thank him fast but accurate and knew his job well thanks
Response from Bugg Busters, Inc.
"Thanks Micheal for the review. We are shooting for that 5th Star so let us know what we can do in the future to get it. Thanks Again, 704-732-2227"
Michael P.
Oct 2018
Dry rot, Water or Pest Damage Major Repair
Response from Bugg Busters, Inc.
"Thanks Michael for the great review. Give us a call in the future for your pest or foundation needs. 704-732-2227"
William H.
Sep 2018
Excellent Job, very timely and communicated thoroughly. I highly recommend them.
Response from Bugg Busters, Inc.
"Thanks William for the kind words. Keep us in mind for future projects. 704-732-2227"
James B.
Sep 2018
Dry rot, Water or Pest Damage Major Repair
I did not hire them yet, just wanted an estimate and analysis of the water damage in our basement due to a faulty water drainage system outside of the house. Wes was very friendly and knowledgeable. I appreciated his advice. I would hire them in the future.
Response from Bugg Busters, Inc.
"James, I was glad I was able to give you a few ideas on how to do a quick fix before the Florence Storm. When you are ready for a long term fix give us a call. 704-732-2227"
TOM M.
Sep 2018
DID A GREAT JOB,AND SHOWED UP ON TIME!!!!!!
Response from Bugg Busters, Inc.
"Thanks Thomas, for the positive review. Glad you chose us."
Geraldine A.
Aug 2018
We are out of town landlords and Bugg Busters responded quickly, gave great customer service and really worked with us despite the distance. Our wasp problem is gone and the work was done within a day. I highly recommend this company and plan to use them again in the future.
Response from Bugg Busters, Inc.
"We enjoyed helping you and your tenant."
Pat L.
Aug 2018
Being proactive I got a free termite inspection. It was extremely thorough, had to move everything away from walls, spent a lot of time in crawlspace. Yeah no sign of termites!!
Response from Bugg Busters, Inc.
"Thanks Pat! We look forward to helping you in the future."
Ann C.
Jul 2018
Very thorough and nice. Won't know for sure how well it worked yet but hopefully it does.
Response from Bugg Busters, Inc.
"Thanks for trusting Bugg Busters with your Pest Control Needs!!"
Michael D.
Jul 2018
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Excellent.
Response from Bugg Busters, Inc.
"Thank you for the great review. Look forward to speaking to you more about EZ Breathe."
Timothy M.
Jun 2018
Response from Bugg Busters, Inc.
"Tim, I wish we could have got this work completed for you faster sir. As you are aware, it was a tough task to get your landlord to let us do the work. Hope all is well."
Jordon T.
Jun 2018
Very prompt, job was taken care of. Went very well.
Cliff A.
Jun 2018
Very easy to work with. Wes was quick to respond to request for quote and work was performed within two days. They were professional and listened to special requests and gave feedback. Very satisfied
Response from Bugg Busters, Inc.
"Cliff thanks for the positive feedback. Keep our number handy and give us a call if we can help. 704-732-2227 Thanks Wes"
Jeff B.
Jun 2018
Dry rot, Water or Pest Damage Major Repair
Very professional. Took time to answer any questions.
Response from Bugg Busters, Inc.
"Thanks Jeff we enjoyed working for you and your wife. The EZ Breathe will make a Big Difference in your over all home. Please let us know if we can ever be of any assistance to your family. See you in a year for your inspection."
Cheryl D.
May 2018
Very professional and prompt. They showed up on time and within 24 hours of my calling. Very pleased
Lei S.
May 2018
Bugg Busters is great! Wes is very professional. I would highly recommend Bugg Busters!
Lynne P.
May 2018
Wes is very professional and explained everything to me in detail. I would highly recommend Bugg Busters.
Response from Bugg Busters, Inc.
"Thanks, Lynne, for using Bugg Busters for your pest control needs. Good luck on your new home and don't forget about us!! We also service South Carolina."
April P.
May 2018
Response from Bugg Busters, Inc.
"Thanks so much for using us for your termite inspection. Let us know if we can help you in the future for your pest control needs. 704-732-2227"
Robert C.
Apr 2018
Wes is very professional would recommend to anyone
Response from Bugg Busters, Inc.
"Robert we enjoyed working for you!! Please recommend us to your friends and family."
Jan B.
Apr 2018
Everyone that I dealt with was very friendly and very professional. I would highly recommend to anyone.
Response from Bugg Busters, Inc.
"Thanks Mr Pope for the kind words. Give us a call if you need us for anything. 704-732-2227. You have a beautiful home and yard. Hope your Tarheels have a great year this year."
Licensing
State Contractor License Requirements
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FAQ
Bugg Busters, Inc. is currently rated 4.8 overall out of 5.
Bugg Busters, Inc. accepts the following forms of payment: CreditCard
Yes, Bugg Busters, Inc. offers free project estimates.
No, Bugg Busters, Inc. does not offer eco-friendly accreditations.
No, Bugg Busters, Inc. does not offer emergency services.
Yes, Bugg Busters, Inc. offers warranties.