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96% Recommended

6 Years In Business

Company Details

  • Verified Licenses

Contact

P.O. Box 1715
Mooresville, NC 28115

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Pest Control
  • Pest Damage Repair
  • Termites
  • Bed Bugs
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.8
52 Verified Reviews
  • 5
    44
  • 4
    6
  • 3
    2
  • 2
    0
  • 1
    0

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 52 reviews Showing 0 reviews
4.0 Carol H. Iron Station, NC
5/14/2020

They were very helpful and quick and easy to work with

5.0 Andres L. Concord, NC
5/6/2020

Excellent

4.5 Johnny S. Newton, NC
6/24/2019

Did a great job. Just need to clean up and smooth edges as if where their own project.

5.0 Lila T. Charlotte, NC
1/20/2019

Carl, the rep from Bugg Bustere, Inc arrived on time and explained to me what he was going to do to get rid of all the "fruit flies" It was like magic. They are all gone now and I can go into my kitchen and not be "attacked" by these pests. Thank you Bugg Busters. Carrie, in customer service was wonderful and helpful.

3.0 Susan B. Charlotte, NC
12/11/2018

I struggle with this review. The people were nice, but not responsive and customer service lacks greatly. When they actually started, they worked fast. What was 'sold to me' by the manager is not what was in the contract and done through - my fault for not thoroughly reading and questioning it. I own that. I first contacted them through this site. No one called me back from the inquiry. 2 weeks later, I called them directly. A manager was quickly sent out to give me an estimate for termite contract (recently purchased the house). He mentioned the humidity issues under my house, which I already knew about. I told him to get me an estimate. He measured and went back to the office to write up an estimate for all of it. I didn't hear from him for a few days, so I called and left a voicemail. No return call. Tried calling different days and was going straight to voicemail. Tried to email the email address on the business card, but it was returned as an invalid address. I called the main office and left a message. No callback. About 2 weeks later, someone called me back. I was told his phone had quit working. Very possible... it does happen. I got my estimate, agreed on it all. The same manager came out the next day to have me sign the contracts and pay in full. Then I heard nothing from anyone for over a week. I left a message at main number, no response. Called the manager, he insured me someone would contact me. Nothing for over a week. After 2 weeks of no updates, I called the same manager again. Several days later, a VP called to say he'd be at my house that following Monday morning (at this point it's over 3 weeks since I had paid in full.) Monday afternoon, I called to get an update and he had forgotten. They finally showed up on Tuesday. The crew was nice, but left my gate wide open (I have 2 dogs), left waste from job behind, one of the termite bait systems is about 3 inches above the ground. I was told they would remove all the old plastic from under the house. They did not. The new plastic vapor barrier was just laid on top of the old. No one followed up with me after the crew left to see if I was happy or if it was done to expectation.

Response from Company:

Susan, I look forward to meeting with you this Saturday to see what we need to do to keep our High Level of Service. I have already addressed the return call situation. Thanks, Wes 704-813-8200

5.0 Sam M. Hickory, NC
11/10/2018

These guys went above and beyond to get this project done. Very nice people

Response from Company:

Thanks Sam, we enjoyed working for you.

5.0 Jodi W. Mooresville, NC
11/5/2018

very quick, took care of very quickly

Response from Company:

Thanks, glad we were able to take care of your waterproofing needs.

5.0 Aldovicus B. Mount Holly, NC
10/9/2018

Response from Company:

Thanks for the positive feedback. Let us know if you need us again. 704-732-2227

3.5 Michael C. Gastonia, NC
10/5/2018

Will the Technician was really helpful and we thank him fast but accurate and knew his job well thanks

Response from Company:

Thanks Micheal for the review. We are shooting for that 5th Star so let us know what we can do in the future to get it. Thanks Again, 704-732-2227

5.0 Michael P. Gastonia, NC
10/2/2018

Response from Company:

Thanks Michael for the great review. Give us a call in the future for your pest or foundation needs. 704-732-2227

Showing 1-10 of 52 results Showing 0 of 0 results

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