Burton Plumbing Services, Inc.

Worst customer service I've ever received. Burton advertised a $149 snake for a main line. My wife called around 12'oclock noon to schedule an appointment. We were told a technician would be at our house between 1:00pm and 4:00pm. They never showed up. We called around 5:00pm and asked if there was still someone coming. They assured there was. No one showed up. Around 6:00pm we called back and asked if there was still someone coming. We were told this time an emergency had happened and a different tech would be out shortly. No one showed up. We called back at 7:00pm again to find out if someone was coming... The dispatchers put me hold, offered to send someone out for an after hours fee of $249 and if we wanted to get the $149 rate we would have to wait until Monday. I asked if there was any kind of compensation or discount since they wasted my whole day, they said no. I asked if I could speak to a manager and conveniently there wasn't anyone available. The dispatcher then very sarcastically said, "OK then honey, have a good night." With folks like that I'd hate to see what kind of actual work they perform. RUN!! Go somewhere else. Very disrespectful and unprofessional.

I would agree with the other review someone left and for some reason itâ s not showing up below. I wouldnâ t even give Burton a one star review. They never completed the job. We called many times asking them to come back and finish the job. They knew the job wasnâ t completed. Instead of resolving the matter like a normal business would, they put a construction lien on my property. Never finished the job. The techs who had given us their phone numbers, stopped answering our calls. When we called the main line to pay the unfair bill for work that wasnâ t completed, the person who answered the phone wouldnâ t accept our payment, they said a ticket would have to be created and someone in billing would have to call us back within a week. Everything with them is more complicated than it has to be. I do not recommended this outfit.

One star? How about NO stars!! A month ago, we had Burton out to unclog a pipe. That all went fine. They offered to do a free video inspection to see if the mainline from the house to the street was good. Unfortunately, found a section of pipe that had deteriorated under our driveway. I saw the video, so I knew it was bad. Signed a contract to have them come back and tear out the one concrete panel, replace the section of pipe, and then pour in new concrete. Scheduled appointment for 04-28. Today, 04-25, a crew shows up unannounced and starts tearing up the driveway. Instead of cutting the single panel and then jackhammering the panel out, they used a bobcat to just chuck and break up the slab into pieces, which they then left on the curb. In doing so, they damaged the panels on both sides. They did not put anything down on the lawn to protect it, so it has huge chunks of grass torn out. When my husband confronted the crew about the damaged panels, the guy said *well, you can get someone else to finish it then* AND THEN THEY QUIT AND LEFT! (When my husband had talked with the crew earlier, the guy stated that they had only been working/contracted with Burton for THREE DAYS.) The manager, Darrin, that had been out at the contract signing, said they had experienced crews that do great jobs. That is a joke! After calling Burton several times and explaining the situation, I was told Amber would call me back with a resolution. Did not happen. I had called Darrin 6 times with no response before he finally called me back. Decided to cut our losses with Burton, they reduced the original amount due and we contacted a concrete company to tear out the two damaged panels and then re-pour a total of 3 panels. What a headache and nightmare! Would NEVER, EVER recommend Burton to anyone!

they did an excellent job of providing us with multiple options. They were very informative.

great work very cheap

We enjoy doing business with Burton. They are very courteous, knowledgeable about plumbing, heating and air conditioning. Why try and do it yourself when you can have the pros do it for you.

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Clean and friendly good job.

Great company I use them cause I trust them.

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