CG Arborist Services

4.51 | 15 Verified Ratings
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413-302-5187

104 Bruni Avenue
Ludlow, MA 01056
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Profile
CG Arborist Services


My name is Chris Goulet and I am the owner of CG Arborist Services. I started this company because of my passion for trees and my love for working in them. My drive and motivation is to provide excellent customer service and a good overall experience for my clients. I do my best to keep my customers informed of every detail of the project, such as date and time changes and what our plan is for executing the work. Usually when I start conversing with a client I receive their cell phone number so we can communicate by text, which allows me to keep them up to date fast with the status of the project (such as when we are coming, if we have to reschedule, etc.) Most of our work is done by climbing also which means we don't drive heavy machinery onto your lawn. My goal is to make you the homeowner comfortable with us working on your property and to provide a more than satisfactory experience.

Achievements

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Service Area

  • Springfield
  • Chicopee
  • Northampton
  • Amherst
  • Holyoke
  • Longmeadow
  • Westfield
  • West Springfield
  • Enfield
  • Suffield
  • West Hatfield
  • East Longmeadow
  • Bondsville
  • Gilbertville
  • West Suffield
  • Monson
  • Palmer
  • Hatfield
  • Brimfield
  • Feeding Hills
  • Wilbraham
  • Southampton
  • Easthampton
  • Warren
  • Sunderland
  • Wales
  • Somers
  • Belchertown
  • Haydenville
  • Three Rivers
  • West Brookfield
  • Granby
  • Ellington
  • Staffordville
  • New Braintree
  • Holland
  • Stafford
  • Wheelwright
  • Southwick
  • Stafford Springs
  • Hampden
  • Hadley
  • Agawam
  • South Hadley
  • Brookfield
  • Florence
  • Somersville
  • North Hatfield
  • Thorndike
  • West Warren
  • Indian Orchard
  • New Salem
  • Ludlow
  • North Amherst
  • Leeds
  • Ware
  • See All >

Services Offered

Tree Service
  • Trees - Trim

Areas of Expertise

  • Trees - Trim
  • Trees - Remove
  • Hazardous Branch Removal

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates

Credentials

In Business Since: 2012
Screening
HomeAdvisor Screened. View Details

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Business Overview

How We Got Started

I chose to work in this industry because I am passionate about trees, their health and how they impact our lives. I also enjoy being outside and working up in the tree. For me it just feels right. .

 

Photos
CG Arborist Services


My Work
17 Projects
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Ratings & Reviews
CG Arborist Services

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 15
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5.0   |  
Review by in South Hadley, MA
Project: Trim Trees
I was completely satisfied with the quality of work, the fair value of the work and the timeliness. It is a bit concerning to hire someone you don’t know from a referral source or reputation, but I was really pleased. Chris is a gentleman and a man of character.
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5.0   |  
Review by in Springfield, MA
Project: Trim Trees
Friendly, professional and reasonably priced.
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5.0   |  
Review by in Springfield, MA
Project: Trim Trees
They were punctual, polite and also respectful of my property. I would not hesitate to refer them to anyone.
Response by CG Arborist Services: Your review is very much appreciated Roger. It was a pleasure meeting you and working with you on your project. Hope to see you again one day. :)
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0.5   |  12-01-2017
Review by Corliss W. in Springfield, MA
Project: Trim Trees
Chris was extremely eager to start the job and positive at the price. Two days later wanted more money. Agreed 20 days later for me to pay a portion for work done and left the biggest portion of the job unfinished. He has lots to learn about running a business.
Response by CG Arborist Services: I would first like to start out by apologizing if your experience Corliss was not satisfactory. As our other five star ratings show customer service and satisfaction is very important to us. It is necessary to point out a few things about the job. It was a storm damage job, a large pine fell in the woods right at the border of woods and yard. It was such a mess it was hard to really see how much brush there really was because it was mixed in with other bushes / trees and plants. It was never specified that the job had to be completed immediately or right away. The tree was in the woods so it was not preventing use of property in any way. Because of this we explained we would work on it in the evenings around our regular tree jobs that had already been in the schedule. Had it been a hazard to property or had the customer wanted it done immediately, we would have done just that. I never demanded more money from the customer, I simply tried explaining as we started hauling away brush that it was probably going to end up costing me more money to get rid of it because once we started cutting and moving stuff there was more brush than what we anticipated. And being pine it can be hard and expensive to get rid of. However I stated that I would stay true to my word and stick with the original quote regardless if it meant I spent more money in dump fees. I'm sorry if you misinterpreted what I was saying as me trying to demand more money, I was simply keeping you informed of the situation. Two weeks not 20 days later it was agreed that she would move on with another company because she was not happy. We offered to continue but she said no. We did however return to her property to make sure that any brush or wood that might have been in the backyard from when we were working was hauled away, we then raked and leaf blew her yard so that it was clean and neat. When the tree fell it dislodged pieces of an expensive rock wall and as an act of kindness we put them back for her so she wouldn't have to hire anyone and did not charge her for that. We apologize again if your experience was not satisfactory. Customer service is our priority and we take pride in our work and want the best for our customers.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Southampton, MA
Project: Trim Trees
Very professional, punctual, good value for price. Would definitely hire again.
Response by CG Arborist Services: Thank you for review Lori, we appreciate you taking the time to tell us about your experience. Hope to see you again some day. :)
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5.0   |  
Review by in Springfield, MA
Project: Trim Trees
Prompt response and kept me informed of his schedule & plans. Excellent follow through. Great customer service skills. Obviously enjoys what he does.
Response by CG Arborist Services: Thank you for taking the time to review our company Mary, it was a pleasure working with you on your project.
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5.0   |  
Review by in Easthampton, MA
Project: Trim Trees
michael
Response by CG Arborist Services: Your review is much appreciated, thank you for taking the time to do so.
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5.0   |  
Review by in Longmeadow, MA
Project: Trim Trees
Did good job and clean up.
Response by CG Arborist Services: Appreciate you taking the time to review us Vincent, it was a pleasure working with you.
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5.0   |  
Review by in Chicopee, MA
Project: Trim Trees
Very professional and accommodating. Arrived on time and knew what he was doing. Great job!!!
Response by CG Arborist Services: Thank you for your kind words Fran and taking a moment to review our company. :)
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3.0   |  
Review by in Agawam, MA
Project: Trim Trees
.
Response by CG Arborist Services: We apologize Barry if you were not one hundred percent satisfied with out work. I will make it clear however that the issue that arose is that the customer was gone for extended periods of time before, during, and after the project was completed. The customer was leaving the state after I gave the quote, but because of an opening in my schedule I agreed to take care of it a few days after giving the quote. We already had jobs booked up in advance so when the customer came back our schedules did not always match up for me to come and receive payment for the work we did. He had multiple pine trees and hemlocks and a popular tree that we trimmed all in one day and disposed of the wood and brush. It was probably a month or so after the fact that we were able to get together because he kept leaving the state multiple times. He then told me he had some little stuff he wanted trimmed from one of the trees. The tree in question he wanted trimmed a little more so I did it free of charge. When I originally gave the quote I asked if he wanted the tree pruned more than just one branch he had requested to be taken down, but at the time he said it was fine.

1 of 1 users found this review helpful.

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