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24 Years In Business

Company Details

Contact

26287 North Ridge Ct
Mundelein, IL 60060
http://cls-construction.com

Hours

  • Mon:
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Achievements

Service Details

    Areas of Expertise

    • Major Rennovations - gut rehabs / investment properties
    • Additions and Remodels
    • Kitchens, Bathrooms
    • Basements, Decks
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates

    Ratings

    4.6
    11 Verified Reviews
    • 5
      10
    • 4
      0
    • 3
      0
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 11 results
    5.0 Alexsandrea P. Ashburn, VA
    11/19/2022

    Craig does an excellent job and provides excellent customer service. After doing basically a whole home remodel on my property. I am also pleased with the work and we get many compliments on the work they've done. I highly recommend CLS construction if you're looking for a reliable and caring contractor.

    0.50 Kathy F. Mundelein, IL
    9/29/2022

    CLS began the remodel in January of 2022. They did not complete the work until end of June 2022. When hired, we were told they had a tile guy. Owner ended up doing the tile and did such a poor job that it had to be ripped out and redone by another tile person. We had to pay for all the new tile which we should not have had to do since they messed up the first time. And yes, we have tons of pictures to prove it all. Then, they ripped the carpeting in the hallway putting in a threshold. We had to replace that hall carpet and they balked at paying for the replacement even though the owner said to us, in front of his worker, just send him the bill. When they tore out the tile that was done so poorly, they put a hole in the plastic that goes around the shower so after we started using it, it began to leak. They had to come out and tear out about 6 rows of tile to find the leak, (cutting holes in our bedroom and laundry room walls in the process) and then had to have the tile guys come out to repair that. They broke the backsplash when they removed it to replace the floor tile which they marred while trying to fix the poor tile job in the shower, and we waited months for that replacement. They were extremely messy, got paint on both our bedroom and family room carpet and left everything a mess each day when they left. I literally spent 2 hours each evening cleaning up the mess they left. Now, 9 months later, the shower again leaks and we will have to hire someone else to either fix it or replace it yet again, of course on our dime. We do NOT recommend this contractor at all.

    Response from Company:

    We're truly sorry you feel you had a bad experience with C.L.S. Construction! We understand that everyone expects "perfection". Unfortunately, in the world of remodeling "perfection" isn't always an option, especially when it comes to tile. When subpar wall tile is used, you always run the risk of pinhole sized air bubbles that are baked into the finish and tiles that are not uniform in size. Unfortunately, when black grout is applied, these imperfections become noticeable or even more visible than previously. The same can be said about purchasing distressed porcelain floor tile. Porcelain tile is an excellent choice for bathrooms as it's super durable and is impervious to stains but distressed means it has stains and cracks imprinted on it, so it looks old...not perfectly consistent in color. We did everything we could to remedy the issues of how the tile looked when grouted that you were unhappy with including agreeing to remove and replace wall tiles MULTIPLE times. In order to not continue to compromise the tile backer and to attempt to make you happy, the only solution was to remove all the tiles and backer board and start all over, which I agreed to do at no extra charge. After installation, we also agreed to remove the vanity and toilet and all the floor tile and then reinstall it all. I was given a newly purchased different wall and floor tile to install, which you were much happier with. I informed you, at the time, that by removing the vanity there would be a chance that the backsplash would break, which is what happened. I had no control over how long it took for the manufacturer to send you a new one and then the correct one. Unfortunately, during the demolition of the shower the rubber pan liner in the shower floor accidentally got punctured. We went back again and fixed it all. Yes, we also snagged the carpet when installing a different threshold, you liked better after the first one was already installed. The snag caused a run in the carpet. I agreed to cover the cost of the new carpet for the hallway as you were replacing carpet in the bedrooms also. The cost was deducted from the final balance, but it would have been courteous to discuss the cost prior to deducting it and paying the final bill as the amount deducted was unreasonably high. Due to all the work being redone and waiting on replacement materials, this job obviously took much longer than it should have. I understand it's hard to wait on a contractor when you're in the middle of a job, but once other jobs were started, I had to be considerate to those clients as well. Again, sorry for the bad experience. I have been in business for 30 years and I have never had a client unhappy with my work. This shows on my reviews. C.L.S. prides itself on quality professional work and the relationships we create with our clients.

    4.5 Brian O. Palatine, IL
    8/26/2019

    Craig and his crew were very professional and thorough.

    5.0 Jerry N. Arlington Heights, IL
    8/20/2019

    Excellent communication with CLS and the company was very neat and paid attention to project details.

    5.0 Chris C.
    12/6/2018

    Their work was very clean, quick, and they worked with me as a homeowner. It was significantly less money then other contractors but quality of work was outstanding!

    5.0 Keri C.
    12/6/2018

    .

    5.0 Angel K.
    12/5/2018

    They did a kitchen remodel for me. There was some challenges because my house was older and not square. They over came every obstacles.

    5.0 Mike G.
    12/5/2018

    There was never a time I had a questions about the work. Someone was always there to answer any questions. They did an assessment to do a fence on the outside. From 730AM in the morning. Everyone was working all day long. Customer service was down to a T. Prices were comparable.

    5.0 Mike O.
    12/5/2018

    No comment.

    5.0 Ray J.
    12/5/2018

    They helped finish up the job that other contractors had left me with. It was like night and day. They gave higher quality work and and a family environment.

    Photos

    C.L.S. Construction, Inc.
    10
    Palatine Room Addition
    5
    Villa Park Deck
    32
    Chicago Condo Converstion
    7
    Master Bath Remodel

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