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The Intimate Flame

About us

The Intimate Flame has conducted business in the Bay Area since 2000. A fireplace retail business providing sales, service and installation. Come visit our showroom at 37307 Blacow Rd, Fremont Ca, 94536.

Business highlights

20 years of experience

Memberships & Affiliations

NFI, HPBA & CSLB

Services we offer

Gas, Pellet, or Wood Stove Installation or Repair, Pre-Fabricated Fireplace Unit (Gas or Non-Gas) Installation or Repair

Amenities

Warranties

Yes

Reviews
5.028 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
0%
3
0%
2
0%
1
0%
Showing 1-25 of 28 reviews
Mark A.
Aug 2011
N/A
Yes, I recommend this pro
Was a great team. Did the job very quickly.

Michael C.
Jan 2011
5.0
Yes, I recommend this pro
$150
Very friendly, on-time and efficient.

Thomas S.
Aug 2010
5.0
Yes, I recommend this pro
I bought a wood burning fireplace insert at a local fireplace store and contracted with them to install the stove and the required chimney pipe. After about 2 weeks of trying to deal with the store's installers, I finally decided that their work was a disaster. I contacted Ryan and explained my problem..He came to my house, looked at the work and agreed it was no good. He gave me a reasonable quote and set a date to fix it. He and his helper came on the assigned day, removed the bad work, installed the correct chimney pipe and assembled the stove in just a few hours time. Ryas is very competent and friendly. I highly recommend him.

Marc I.
Dec 2009
5.0
Yes, I recommend this pro
Ryan had to come twice to our house to diagnose, order part & install. On time, on budget (very reasonable), even vacuumed before leaving. Answers emails promptly (from his blackberry). He was also recommended by a local fireplace dealer. A great contractor.

Ian L.
Dec 2009
5.0
Yes, I recommend this pro
Very polite professional, and did a great job fixing the fire place!

Bob F.
Dec 2009
5.0
Yes, I recommend this pro
Ryan got back to me ASAP and came out to the house within a couple days (and we're a long way from his main territory). He did a good analysis of the problem, and recommended as a first step an inexpensive fix that he felt might alleviate the problem. He executed the fix within days. It would've been easy to not come out so far from home and/or to recommend a more costly approach than he did. I liked his honesty, knowledge, and enthusiasm. Don't know yet if this fix will work, but if not, we'll call him back.

Nelson S.
Nov 2009
N/A
Yes, I recommend this pro
.

Brian M.
Oct 2009
5.0
Yes, I recommend this pro
Ryan was great.. prompt, reliable and reasonable.

Jacqueline C.
Jul 2009
N/A
Yes, I recommend this pro

Thomas S.
May 2009
5.0
Yes, I recommend this pro
$100
Ryan was great to work with. He was early and courteous. Did excellent work on our fireplace and also helped with my gas bar-b-que. Thanks again Ryan !

James H.
May 2009
N/A
Yes, I recommend this pro
I hired Cal-Fry to repair my gas fire place. He did a great job, charged a fair price and I am completely satisfied.

Christine A.
Apr 2009
N/A
Yes, I recommend this pro
I would absolutely recommend Cal-Fyre for gas fireplace repair or service, and have recommended them already to several neighbors and friends. Ryan was professional, courteous and thorough, and very reasonably priced. Thanks again
Response from The Intimate Flame
"For a customer to take time out of their day and provide feedback on my services is moral act of kindness, which can impact my business a great deal. I want to thank you for your time and energy. Thanks to all of my customers and your welcome very much!"

Coln L.
Dec 2008
5.0
Yes, I recommend this pro
I would definatley recommend Cal-Fyre to others. Ryan provided me with excellent service at a fair price. Once we connected, Ryan was came out, quoted, and completed the job with two visits and in a total of about three hours. Ryan took the initialtive to pick up extra exhaust tubing I needed. He was very professional and clean, even taking the time to put on shoe covers before entering the house. I had a used pellet stove to install and it was hard to find people who even wanted to bid on this. They would be happy to quote you on installation of a new stove (pellet or gas) though.

Sigrid W.
Nov 2008
5.0
Yes, I recommend this pro
$900
Very pleasant, knowledgeable and professional. He did an excellent job for us.

Chris Z.
Nov 2008
5.0
Yes, I recommend this pro
$50
Ryan is a knowledgeable and experienced professional - his price is fair - he did just what he had to do to protect my hardwood floors and furniture -- he was on time -- I would highly recommend him.

Suzan W.
Nov 2008
5.0
Yes, I recommend this pro
$100
Very professional and courteous. Did a quick, nice job on fixing my problem. Would use them again.

Mary P.
Oct 2008
5.0
Yes, I recommend this pro
HAVE NOT FINISH THE JOB BUT THEY ARE DOING WHAT IS POSSIBLE TO HELP FIND THE PART VERY SATISFIED THAT THEY WILL DO EVERYTHING POSSIBLE TO HELP

John/Pat F.
Oct 2008
5.0
Yes, I recommend this pro
The representative Cal-Fyre sent to us was very expierenced and went to the source of our problem in short time. Although the part that needed to be replaced was not available at the time, he obtained the part quickly and scheduled another appointment within days. We are very happy with the service provided and intend to recommend Cal-Frye in the future. Pat & John Fa'atuai

Janine D.
May 2008
5.0
Yes, I recommend this pro
$200
Responsive and professional.

Josh R.
May 2008
5.0
Yes, I recommend this pro
$350
Very good experience. Would use again.

Daniel B.
Feb 2008
5.0
Yes, I recommend this pro
Ryan was extremely knowledgeable, helpful, and cooperative. He came on time 9 LITTLE EARLY), and wore booties to keep the house clean, He was very friendly, and explained what he was doing and why. He had to return 3 times because there were multiple problems that were uncovered. He tracked down parts for an older model of gas fireplace. He helped get everything rest up. I strongly recommend Ryan.

Julie H.
Feb 2008
N/A
Yes, I recommend this pro
He emailed and called me right away. I give him a 5 star rating on everything. Both fireplaces work great now!

Linda B.
Feb 2008
5.0
Yes, I recommend this pro
$100
Ryan was very personable, prompt, and efficient. I highly recommend him and would definitely hire him again.

YVONNE L.
Feb 2008
5.0
Yes, I recommend this pro
Quick response time and very professional yet personable.

Elvy V.
Feb 2008
5.0
Yes, I recommend this pro
$150
Very pleased. Did excellent work. He was very professional.
Showing 1-25 of 28

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Intimate Flame is currently rated 5.0 overall out of 5.

No, The Intimate Flame does not offer free project estimates.

No, The Intimate Flame does not offer eco-friendly accreditations.

No, The Intimate Flame does not offer emergency services.

Yes, The Intimate Flame offers warranties.