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Carolina Septic Pro

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8 Years In Business

Company Details

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Contact

511 Addison Dr
Charlotte, NC 28208
http://carolinasepticpro.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Septic System - Install or Replace
  • Septic System - Repair
  • Septic Tank - Clean or Pump Out
  • Septic Emergency
  • Drain fields-Install or Repairs
View All Offerings and Cities Served
Deals

Cost Information

  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.4
118 Verified Reviews
  • 5
    90
  • 4
    13
  • 3
    4
  • 2
    5
  • 1
    6

Highly rated for

  • Quality
  • Customer Service
Showing 1-10 of 118 results
5.0 Liisa B. Gastonia, NC
4/3/2023

Needed my septic tank replaced after another company did the inspection and said it was in good shape, just had a cracked lid and one valve needed replacement. I bought the house and moved in, the next day the toilets were backing up. I called and spoke to Mary who was very patient and kind, and she got a truck out the next day to pump the tank. David came out and showed me the tank was in fact crumbling, which the other company somehow â missed,â and after pumping showed me that it had a huge crack along the side. I was a little overwhelmed being a first time homeowner, who also never had septic before, and who was also juggling foundation repairs and other things, but David was amazing. He was so patient, went over the process and timeline, how to get a permit from the county, when theyâ d be able to schedule the replacement, and answered every single one of my questions. I got the permit and then had to go back and forth a couple times on the schedule â mostly on my end trying to get the foundation work out of the way first â and during this time I also spoke with Alex and Peter via phone and text. They were both great also â friendly, knew who I was immediately when I said my name or the address, both very prompt about follow up when needed. I put it together later on that Peter is actually the owner as well. The two guys who came out to actually replace the tank were also great. I only got one of their names, Gage, I think, but both were friendly, polite, hardworking, and they had everything set up and working in no time. The inspector had them add a distribution box they werenâ t expecting (because she also had them move the new tank further away from the house than the old one had been) but they took it in stride and figured it out without charging me any extra than what weâ d already agreed upon. Overall, because of their quality work, I donâ t think Iâ ll need this company again for a while, but Iâ m not calling anyone else for my septic needs ever, I can tell you that.

5.0 Lisa H. Concord, NC
3/27/2022

When I called Carolina Septic Pro I didn't really know what was going on with my septic I just had a few concerns. The lady on the phone was very insightful and answered all of my questions and was able to put me on the schedule for the next day. When Little Louie and Duck came out, they were instantly able to identify exactly what the problem was and explained it to my husband and I in the easiest way for us to understand. They were honest, friendly, and professional. They are an incredible duo and I would absolutely hire these two again. I highly recommend them to anyone who is needed a pump our or line clearing. Excellent service for the price!

5.0 Michael K. Kannapolis, NC
2/26/2022

Carolina Septic pro did a great job at a great price. No extra selling, just great advice to keep my septic system going. Asked if I had any questions and treated me like I like to be treated, honest and knowledgeable

5.0 Mike B. Mount Pleasant, NC
6/5/2021

Highly recommend. Very professional and very helpful. The guys took time to walk me through what they were going to do. I feel very confident that my system is in better shape than before they showed up. I will use Carolina Septic Pro again

4.5 Tim A. Kannapolis, NC
4/20/2021

Carolina pro septic where outstanding. The two techs that were sent out to get my septic system straightened out did a awesome job. I would recommend Travis and Samantha anytime.. they were very knowledgeable and determined to fix the issue.

4.0 Donna C. Charlotte, NC
2/7/2021

Travis came out and was professional and very considerate of my garden area. He did no damage to a small pond in the area. We requested a riser to be put in and he was to return the next day to complete. That is where the problem started. My husband was standing next to him when it was scheduled. When I called the office in the afternoon I was told it was not on the schedule. Next day he was tied up so I was promised next day first appt. So on 3rd day I called office and was told I was first appt. When no one had arrived by 11:30,my husband filled in the hole himself. Both of the sidewalks were piled with dirt and rain was in the forecast. Travis did come about 1:30 but we were done. Great service by him. Very poor scheduling by the office!

4.0 Geneva A. Salisbury, NC
10/1/2020

Quality of work excellent. Left yard rutted. Didn't reseed one section of my lawn. I don't think the workers had been taught how to level a yard. I also think they did not have the proper equipment to level the yard either.

0.50 Andy A. Indian Trail, NC
9/25/2020

This was the worst experience I have ever had with a company. They pumped my tank & replaced my septic pump but after a day I had the same problem water coming up in my fill area. I called them back and had over 6 or 7 appointments that were "no show or call" One was even supposed to be with the owner. After a couple months of calling they did come back and make some repairs to the lines in the fill area. But they used the wrong the coupling and it separated causing a major leak. But here is the part I couldn't believe. I hard another company to come out, They found that one of the new valves that Septic Pro supposedly installed was only buried and covered by a valve box.. It was not connected to anything. This was intentional !!!

5.0 Ray R. Charlotte, NC
5/8/2020

I would recommend Carolina Septic Pro service 10 out of 10 times. They were on time and pumped my septic in under an hour. They initially quoted me on a 1500 gallon tank at first because I thought it was 1500 gallon tank. As they were pumping they realized it was a 1000 gallon tank and adjusted the price accordingly. They also performed other preventive maintenance on the tank without up-charge Outstanding 5 star service!!!

5.0 Sean A. Concord, NC
3/26/2020

After a medium rain and a malfunctioning washing machine causing my yard to flood, I hired Carolina Septic Pro to come pump out my tank and check my drain field (I knew it needed to be pumped based on an inspection I had when purchasing the house). Gage arrived a few minutes earlier than my scheduled window, ready to go to work. He took a look at the flooded area, checked my leach field, and made sure everything was working properly (the malfunctioning washing machine was the culprit on the flooding...pumping out an extra couple hundred gallons of water after an overnight rain is apparently not advisable.. ha.) Gage was gracious enough to fill me in on how LPP systems work, what I need to do to avoid hydraulic overloading the fields in the future, and what type of recurring maintenance I need on my system to make sure it lasts. They sent me pictures of the tank before and after service as proof that they completed their service, and back-filled the area they had to dig up. He also provided a quote to have my septic tank replaced and a new control panel installed, as my concrete tank has a crack across the top. I was very happy with the service and the level of knowledge Gage possessed on the system and plan on using CSP in the future for replacement of my tank and any maintenance that needs to be done.

Photos

Carolina Septic Pro
2
Septic Distribution box
2
Septic drainfield install
2
Septic tank install
8
Septic pumping & Repair
5
Pump out/Mainline Replace

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