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Learn about our screening process

27 Years In Business

Company Details

Hours

  • Mon: -1:0-1 AM - 6:00 PM
  • Tue: -1:0-1 AM - 6:00 PM
  • Wed: -1:0-1 AM - 6:00 PM
  • Thu: -1:0-1 AM - 6:00 PM
  • Fri: 10:00 AM - 2:00 PM
  • Sat: 10:00 AM - 2:00 PM
  • Sun: -1:0-1 AM - 6:00 PM
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Residential and Commercial Flooring - Carpet, Laminate, Tile, and Hardwood
    • Visit Our Showroom or Shop at Home - We'll bring samples to you!
    • Great Prices and Personal Service
    • 90 Day Same-as-Cash Financing
    • Saturdays 10 AM - 2 PM
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.4
    61 Verified Reviews
    • 5
      44
    • 4
      9
    • 3
      2
    • 2
      2
    • 1
      4

    Highly rated for

    Showing 1-10 of 61 results
    0.50 Staci R. Florence, KY
    3/6/2021

    Do not hire this company if you are a hard-working family that can only afford a $4000 - $5000 floor. They do not care about the little customer, they evidently only care about the high-dollar job. Their work was shotty and they do not respond when you ask Dan Meyer to contact you.

    5.0 Lee N. Burlington, KY
    7/4/2020

    Professional

    5.0 Kandace M. Erlanger, KY
    3/31/2020

    5.0 Linda S. Taylor Mill, KY
    3/6/2019

    The associate I worked with Andrew was professional, reliable and knowledgeable. He never pressured me and took the time to explain the process. I couldn t be happier! He Called me after installation to make sure everything was right!

    5.0 Karen V. Alexandria, KY
    11/13/2018

    Worked with Andrew from the Latonia Store who actually came to the house with a variety of samples of vinyl plank flooring. Once the flooring was in we worked with Max regarding installation. Installation was done by John and Uriah. We were "extremely" pleased with all aspects of this job and will definitely contact Carpets Direct for our next flooring project.

    5.0 Keith J. Burlington, KY
    10/11/2018

    Andrew came to provide an estimate at 7PM Rather than wait another day because I informed him I was selling my home and needed the work done ASAP. He was hungry, ambitious and gave me such a great deal I had him write it down before he left so he couldn't change his mind. I'm sure he'll get a laugh if he reeds this. The installer Ken was GREAT! I'm 63 years old. And I'll say Ken was one of the very best installers I've ever seen. Ken was polite humorous engaging knowledgeable and professional. Go with this company and you'll be happy you did.

    2.0 Jack C. Burlington, KY
    5/30/2018

    Scheduled to arrive 9-11am, workers didn't arrive until 2pm and only worked til 3:30 that first day. I took off work and waited half the day for that. They didn't call ahead as instructed, adding to the inconvenience. The carpet is ok, with a couple seams faintly noticeable. The vinyl isn't attached very well, with quarter round covering very messy edges, which extended the work to a 3rd day. Not charging for a minor floor repair is the only reason this isn't a 1 star review. The company refused to adjust the price at all for the inconveniences, claiming that I should have just given them a house key in the first place.

    0.50 Paulette & doug C. Cold Spring, KY
    10/3/2017

    They do not know what they are doing. No communication. Bad service.

    5.0 Carole W. Cincinnati, OH
    9/5/2017

    In the installation of the wood floor, they were very careful in laying out the wood grain to ensure a beautiful looking floor.

    Photos

    Carpets Direct, LLC
    3
    Hardwood Projects
    5
    Laminate Projects
    3
    Ceramic Tile Projects
    5
    Carpet Projects

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    Seal of Approval

    What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

    1. Verify Trade License
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    10. Identity Verification (Reverse Phone Lookup)
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