Catalina Pool Builders, LLC

4.08 |22 Verified Ratings
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Catalina Pool Builders, LLC

4.08 | 22 Verified Ratings
Write a Review

410-544-3939

836 Ritchie HWY
Sevrna Park, MD 21146
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Profile
Catalina Pool Builders, LLC


" Your Oasis Awaits "

Catalina Pool Builders is a high quality inground concrete pool builder that serves most of Maryland. We specialize in a variety of services at competitive prices and with a personal touch.

Achievements

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Service Area

  • Baltimore
  • Silver Spring
  • Annapolis
  • Bowie
  • Laurel
  • Upper Marlboro
  • Towson
  • Waldorf
  • Ellicott City
  • Pikesville
  • Glen Burnie
  • Hunt Valley
  • Columbia
  • Takoma Park
  • Pasadena
  • Glyndon
  • Millersville
  • Beltsville
  • Woodstock
  • Lutherville Timonium
  • Aberdeen Proving Ground
  • Brooklyn
  • Manchester
  • Westminster
  • Chestertown
  • Fort Washington
  • Oxon Hill
  • Bel Air
  • Catonsville
  • Gunpowder
  • Hampstead
  • Maryland Line
  • Goldsboro
  • Fulton
  • Freeland
  • Accokeek
  • Highland
  • Henderson
  • Friendship
  • Chase
  • Jessup
  • Edgewood
  • Ingleside
  • Neavitt
  • Newcomb
  • Crownsville
  • Sparks Glencoe
  • Curtis Bay
  • Claiborne
  • Union Bridge
  • Brandywine
  • Spencerville
  • Rosedale
  • Sykesville
  • Marriottsville
  • Stevensville
  • Windsor Mill
  • Halethorpe
  • New Windsor
  • Hughesville
  • Annapolis Junction
  • Lothian
  • Cockeysville
  • Riderwood
  • Glenn Dale
  • Hydes
  • Owings Mills
  • Glenelg
  • Boring
  • Pylesville
  • Cambridge
  • Cheltenham
  • Fork
  • Street
  • White Marsh
  • Darlington
  • Long Green
  • Dundalk
  • Bethlehem
  • Galesville
  • Severn
  • McDaniel
  • Price
  • Upperco
  • Bozman
  • Taneytown
  • Huntingtown
  • Fort George G Meade
  • Churchton
  • Glen Arm
  • Trappe
  • Edgewater
  • Fallston
  • Monkton
  • Sparrows Point
  • Oxford
  • Clinton
  • Whiteford
  • Federalsburg
  • Linthicum Heights
  • See All >

Services Offered

Swimming Pools
  • Swimming Pool Remodel
  • Concrete Swimming Pool Install

Areas of Expertise

  • Swimming Pool - Inground Concrete Installation
  • Swimming Pool - Remodel and Renovation
  • Swimming Pool - Open and Closing
  • Swimming Pool - Covers Install or Replace
  • Swimming Pool - Heaters Install or Replace

Product Brands Used

  • Hayward
  • Intermatic
  • Jandy
  • Pentair

Quick Facts

Business Hours
Monday:
10:00 AM to 4:00 PM
Tuesday:
10:00 AM to 4:00 PM
Wednesday:
10:00 AM to 4:00 PM
Thursday:
10:00 AM to 4:00 PM
Sunday:
10:00 AM to 4:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Warranty Description: Lifetime Available
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2008
State Licensing
Trade: Home Improvement Contractor
License #: 98619
Expiration: 12-16-2020
Screening
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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Coach local youth soccer team.

How We Got Started

I chose to work in this industry because In the Family.

I love working in Most of the State of Maryland because To provide personal service.

We started in this industry in 1992.

We describe our business as Family owned and operated

 

Photos
Catalina Pool Builders, LLC


My Work
2 Projects
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Ratings & Reviews
Catalina Pool Builders, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 22
  Page 1 of 3
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5.0   |  
Catalina took ok our job during some extremely difficult weather conditions, we are happy to say our pool was delivered on time and with excellent craftmanship, they continue to be a excellent resource for me if any questions arise, this was our first pool and things could not have gone any better.
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0.5   |  08-30-2018
We signed paperwork and paid the cost for permits for this project on May 2. Permits were completed June 15. As of the June 27th, we still had no one contact us regarding building our pool. I called to find out what was going on (was given the run around (folks not even knowing that we were customers). Later that day, construction was scheduled (claiming that the permits had only been approved that day--which was false). We had 2 weeks of rain after excavation (which caused some delay)...we were not provided with any sort of pump to pull the water out of the pool so we figured the next contractor would handle the water situation. When the rebar contractor arrived, we were reprimanded for allowing the water to build up. They only did half the job and we were pushed to the bottom of their schedule to complete the rebar portion. Rain caused the walls to collapse due to the length of time between the excavation and concrete shoot (almost a month). The communication with and customer service of Catalina Pools leaves much to be desired. Complaints about the contractors, timelines (or lack thereof) and instructions (or lack thereof) to homeowners fall on deaf ears. When I complained about the rebar folks and what had happened, I was told that Catalina has no control over their contractors (but the affiliation says it all). We were told we needed to hire a professional plumber to hook up the heater (but my idea of "hook up" and theirs are two different ideas). By "hook up" they meant a plumber had to come out and run the gas line and THEN hook it up to the heater and tank (not simply hook it up). The electrician showed up (and didn't have the CGFI breakers needed to complete the electrical work despite electrical panel pictures that were sent to him) so he tells us he'll come back when he has a job in the area b/c we are 2 hours from his shop (who knows when that will be). You pay for the water to fill your pool (it is not part of the exorbitant cost). I highly suggest you go through a lender as opposed to financing the pool yourself (because you are expected to provide all funds up front for each milestone (one of them for us being $37,000 BEFORE any work is completed) and are at the mercy of whenever the contractors come out to get the job done). At least the lender does not pay until certain milestones are met first (which helps drive the timelines). We have at least another 3 weeks before this project is close to being done (the decking isn't scheduled until Monday, 11 days from now). Our pool will be done just in time to scrub the surface of the plasterer for 2 weeks and close it. I normally tout family-owned businesses. This is not one of them.
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5.0   |  
Our experience with Catalina Pools could not have been better. The pool that was designed and built was exactly what we wanted. It was built on-time and without any problems. Frankly, we were shocked at how smooth the process was. They really did a great job. Then, when we called later to order some extra light cover pieces in different colors, they even sent a box to us without charge immediately. Fabulous service, work, and product. We love our pool and are very happy that we chose Catalina Pool Builders.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Linthicum Heights, MD
Project: Build or Install a Concrete Swimming Pool
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1.0   |  
Review by in Severna Park, MD
The worst service I have ever received. Very poor management of the project. Hired in beginning of March and not started until May. Project not completed until July 1st. Avoid at all costs. Mostly used subs. Marginal workmanship. Almost never showed when promised.

3 of 3 users found this review helpful.

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0.5   |  06-27-2016
Review by Martin C. in Bel Air, MD
Project: Build or Install a Concrete Swimming Pool
Poor customer service from management. Damaged several items on property, will not fix or very slow to fix. Severed propane line to house, damaged deck steps, exposed footers to house, pool dug out in wrong place costing us over $7,000 due to their error. Still wont respond to or correct these issues, has been over 9 months now. DO NOT USE THEM!!!

3 of 3 users found this review helpful.

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2.5   |  
Catalina built our pool and did well enough. All of the work except plumbing was subcontracted out and the subcontractors were good. The in house supervision and quality control of the project was non existent. The first two seasons Catalina closed the pool. However in 2015 I called on Sept. 1st to schedule the closing they took my number said the Service Dept would get back to me . They never did despite 3 follow up calls eventually I was told to use a different service company as they would not do the closing. Do not use Catalina for service work.

4 of 4 users found this review helpful.

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0.5   |  07-14-2015
Review by Anthony T. in Forest Hill, MD
Came in with lowest offer, started job and then told us it would be $4,000 more to complete! Now they will not finish the job and no one will return my calls! They are holding my deposit hostage! Awful experience! I should have checked the Bettter Business Bureau first, they have MANY complaints!

7 of 7 users found this review helpful.

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4.0   |  
Review by in Clinton, MD
Helped solve my after dealing with several contractos the past two years.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Rosedale, MD
At first there was some confusion on both parts about schedules for the job. Since I was having the pool replastered which require removal of old plaster etc and installation of new plaster. Their subcontractors showed up unannounced to start work on both trips creating some inconvenience to me. Failure to inform me of scheduled dates so I could plan other items to my personal schedule was upsetting. However in all honesty their sub contractors were very polite, professional and do quality work. They need to work on scheduling to inform clients in the future.

2 of 2 users found this review helpful.

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Showing 1-10 of 22
  Page 1 of 3

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