Certa Pro Painters of Evanston

4.39 |31 Verified Ratings
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Certa Pro Painters of Evanston

4.39 | 31 Verified Ratings
Write a Review

773-541-2024

848 Dodge Avenue, Suite 351
Evanston, IL 60647
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Profile
Certa Pro Painters of Evanston


Proven and Trusted Experts in Painting

Looking for the best in Professional Painting? Call Ottis over at Certa Pro Painters. Ottis will make sure you get the best pricing and customer service around. Call for free estimate.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Chicago
  • Evanston
  • Lincolnwood
  • Skokie
  • Golf

Services Offered

Painting

Areas of Expertise

  • Exterior or Interior Home or Structure - Paint or Stain
  • Specialty Painting - Faux Finishes

Product Brands Used

  • Benjamin Moore & Co.
  • The Sherwin-Williams Company
  • California, Cabots,

Quick Facts

Business Hours
Monday:
9:00 AM to 7:00 PM
Tuesday:
9:00 AM to 7:00 PM
Wednesday:
9:00 AM to 7:00 PM
Thursday:
9:00 AM to 7:00 PM
Friday:
9:00 AM to 7:00 PM
Saturday:
10:00 AM to 5:00 PM
Sunday:
10:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Warranty Description: 2 Year
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2009
Memberships & Affiliations
  • Evanston Chamber Of Commerce, Skokie Chamber of Commerce, Lincolwood Chamber of Commerce, Lincoln Square Chamber of Commerce
Green Certifications
  • EPA Certified Renovator
Awards
  • Angie's List Super Service Award Winner 2013 & 2014
  • Angie's List Super Service Award Winner 2012
  • Angie's List Super Service Award Winner 2011
  • Angie's List Super Service Award Winner 2010
  • Angie's List Super Service Award Winner 2009
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Annual Fundraiser to Support Kidwatch DayCare Center.

Active Members of Evanston, Lincolnwood and Skokie Chambers of Commerce.

How We Got Started

I chose to work in this industry because As a consumer, I got tired of the traditional no-call / no-show characteristics that are rife in the Contractor Community & saw an opportunity..

We describe our business as Well established

 

Photos
Certa Pro Painters of Evanston


My Work
4 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Certa Pro Painters of Evanston

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 31
  Page 1 of 4
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3.0   |  
Review by in Chicago, IL
The work was done very quickly and not all workers were on the site during the the job
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2.5   |  
Review by in Chicago, IL
The company is fine ,but what I would have like that at the end of the project done by subcontractor it should be review by the same person that I agree to have done.
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0.5   |  09-24-2018
Review by Marilyn P. in Chicago, IL
Doing business with Ottis sucks. The paint on my stairs began to chip within 3 months. I was out of the country when the porch and stairs where painted so i have no idea whether the prep job was done or if two coats of paint were used. When i asked him to touch up the stairs he informed me that the contract gave no warranty on stairs and it would cost me over half of what it originally did to repaint it. Who would do business with someone if they ever thought paint, whether there is a warranty or not, would come off the stairs in three months.
Response by Certa Pro Painters of Evanston: Marilyn requested her stairs be repainted in November (extreme end of painting season). Her consultation and her proposal cautioned her in triplicate about what to expect from repainting the front stairs (it was very late in the season). The fine point is that I make expectations for stair longevity abundantly clear 1) Verbally at consultation, 2) In Bold Blue Notes at the top of the proposal document and 3) In Bold Blue Lettering in the Warranty section of each proposal where stairs are being produced. Marilyn simply did not read (or believe) the cautions and/or want to follow the remedy provided to her. For the specifics of Marilyn's proposal, for those with interest, please see actual details from her proposal and my correspondence: 1) In bold blue letters, the very top of her proposal reads -- "We caution that decks and stairs do not endure like vertical surfaces. Please see our warranty information below with respect to decking maintenance." 2) The warranty note (also in bold blue letters) reads: "for any decking/treading surface that falls outside of our standard warranty, we will provide an annual touchup service call, if desired, within the 1st two years following project completion at a cost of $350 / per worker / day required to adequately cover touchup requirements (single-component paint / stain included)." Of course, we responded immediately upon receiving Marilyn's initial complaint in April. On April 3, 2018 I wrote her the following email w/ copy to Patti (CertaPro Office Manager): ______________________________ "Good morning, Ms. _____ and Patti: I inspected the landing and stairs at [customer's address] yesterday afternoon. Aspects of paint failure are localized, not ubiquitous, & are what we expect and predict . . . It's for this reason we discuss seasonal paint failure to decks and stairs during the estimate/consultation, [we] repeat the caution with respect to deck maintenance in the special notes at the top of the proposal document itself and provide a remedy to our customers which can be found in the proposal document (bottom of page 1 and top of page 2). We schedule annual touch-up services for decking when temperatures are steadily above 50 degrees F and there is no forecasted rain for 24 hours (generally May is the earliest that these conditions are met though rainy Springs can push rework to June). Pictures showing the conditions of the stairs are attached below along with the proposal document for the project. Please re-read through the warranty section of your proposal document and advise Patti if you wish to be on the re-work rotation, Ms. _______. Warm regards," ______________________________ I should add that I've retained the pictures taken on April 2, which demonstrate that the stairs were actually in quite good condition. I should also add that I myself have painted front stairs at my own home. Like many other people in Chicago, I recognize (unfortunately) that there is no multi-year solution for flawless stairs. I repaint mine every Summer & this is precisely the expectation I set for my customers.
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4.0   |  
Review by in Lincolnwood, IL
They have a wonderful owner Otis who gives a fair price and work in a timely manner. Their guarantee was accurate and they came back for touchup
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4.5   |  
Review by in Evanston, IL
Customer service is great, but everything is subcontracted. My painters seemed to be pretty new at the job. They were very good at it, but I had to remind them of different details. I recommend being home as much as possible while the work is taking place.
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5.0   |  
Review by in Chicago, IL
They did a great job! They were easy to work with and got it done quickly and it looks great
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5.0   |  
Review by in Skokie, IL
It was expensive, but they did a great job. Jorge and his crew were very efficient and neat. Very polite. Would consider hiring them again.

0 of 1 users found this review helpful.

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5.0   |  
Review by in Chicago, IL
very professional did and excellent job will hire again in future

0 of 1 users found this review helpful.

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5.0   |  
Review by in Evanston, IL
Project: Paint, Varnish or Stain Interior Surfaces
They were terrific.

0 of 1 users found this review helpful.

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1.0   |  
Review by in Evanston, IL
The paint job was sloppy. The rust on the side garage door continued to come through. I don't believe they used the proper base coat.They didn't paint the rails on the front porch black like I'd asked them to. They did a poor job of sanding the chipped paint from the iron rails on the porch and from the main garage door. They had to go back & scrape the paint off of areas and repaint it as well as paint the rails black. They were supposed to replace the wood trim around a window on the garage. They said that it wasn't in their work order. However it was in my copy of the work order.
Response by Certa Pro Painters of Evanston: We use several tools to ensure a customer is happy with any given project: 1. we do not accept payment until the customer is satisfied--an unhappy customer does not pay (we are not a pay 1st, ask questions later, painter) 2. Our Office Manager and Scheduler calls our customers to validate their satisfaction -- Patti logged that this customer was left a message and 3. We deploy a 3rd Party vendor who conducts a Net Promoter Score metric on the experience -- customers are contacted 3x via phone and via email:regrettably, we received no feedback from this customer. 4. We warranty our work where failure will be addressed at our expense.

1 of 1 users found this review helpful.

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Showing 1-10 of 31
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