Certified Appliance, Handyman & Construction Technologies

"The facts of this review are incorrect. We were hired to fix a leak in a 20 year old refrigerator which was completed with a 90 day warranty on the labor workmanship. A week later I got a call about a seperate issue on the refrigerator. We cannot warranty used appliances nor offer a complete service plan unless we install a new unit for upto five years. During the service call she asked me to perform a diagnostic on her dishwasher which cost $75 dollars. We generously credit the cutomer $75 towards labor or replacement provided the customer uses our service for repair or replacement. Her dishwasher was beyond repair so we then ask the customer to choose a new one from a local distributor so we can pickup, deliver, install and recycle the old. She decided to purchase a new dishwasher on her own therefore she did not take advantage of her diagnostic credit. The $75 was for time and labor on the diagnostic of her dishwasher, it was not a down payment for installation. We offered to look at her refrigerator as a courtesy call for no charge and she said she would get back to us as soon as she had time to schedule it, we have not heard back from her as of yet. We have a two hour window of arrival, we never have a hard start time not tell a customer an exact time, that usually is not realistic in this feild of work. We are very easy to deal with and will go out of our way for any customer provided they work with us and give us the opportunity, we would be happy to do as much as we can for this customer as well."

"One of our main objectives during a diagnosis is to inform the customer about the appliance industry and the fact that appliances built in the 70s and 80s lasted 20 to 30 years and that the new appliances built today have much more technology and delicate low voltage items including PC boards, sensors , relays , etc. so their life span 7 to 15 years depending upon how well a consumer takes care of the item and we are one of the only companies that show the customer the difference in price between replacing the item and repairing the item to make an economical decision. We offer same day/next day replacement on appliances."

"This customer must have been very confused about scheduling in the way that service is provided in this industry because she called 6 times a day everyday asking if we were on our way when we and told her we couldn't get to her till the end of the week and we would call her when we could make it. We finally were able to make room for her and she still called three to six times everyday asking where we were , we politely told her that we weren't getting there until Thursday . Thursday came and we completed her work."

"First contact Dec '14. Washer diagnosis determined too expensive to repair by our concern. Took her several months to get a new one, our replacement time is usually next day or same day. Upon meeting for installation, we informed her that a combo gas or electric requires new 220v circuit or new gas line and ventilation through exterior bathroom wall. We didn't hear back for a few more months.We finished installation rough-in in one day.Door had to be entirely removed to get it over a bathtub and in place finished and tested.We informed her that we could not return for the small seperate project for a few weeks.She paid for the completed work in full and the 1 hour project up front.Work Complete"

"When customers are inquiring about the technical aspects of the job at hand we like to explain exactly what it is we're doing and why we are doing it . We also are open to offering advice about proper care of their Appliance , product information , new technology, or whatever information that is pertinent to the Home repair. We take pride in repairing the home just as if it was our own house."

"We always look out for the customer so they don't spend over the value of a new comparable unit."

"This service reqest was rescheduled because a family emergency and she (customers name removed by HomeAdvisor) was very understandable about the situation . We were told "family first" and to call back when we were ready. Once we were back to work she (customers name removed by HomeAdvisor) must have forgotten about the situation because she called someone else claiming that we had abandon the project. We then moved forward and finished the project almost to perfection. The shelf bracket was broken upon arrival beforehand. I then gave her a discount for the late completion. She said she liked the quality of the work."