Champion Carpet Cleaning and Restoration, Inc.

Very pleased

The owner was pleasant and professional. The cleaning job before him was particularly challenging because I tried to clean it myself. Now I know the only â  treatmentâ  I should ever try is water! The stain was serious and Champion made a good effort, but not all the stain was removed. Bill offered to come back to try again, and we accepted his offer. The stains were fully removed and, of course, there was no additional charge to come back for a second try.

Hired him to clean 1 bedroom and dining and living area, charged 234 dollars and I still had stains in the carpet. He did not move any furniture, cleaned around the furniture, I told him I was not satisfied he said it was as good as he can do. I still paid him.

The home pro did not hesitate to come back and push harder to address a stubborn spot.

Bill is a great guy and knows his stuff. I just don't know if shampooing is better than steam.

Very professional and easy to work with.

their faulty equipment (dehumidifier) leaked and made the situation worse) - they refused to accept any responsibility and still demanded to be paid in full.

They were on time, efficient and helpful. The cost of the chair cleaning was a bit high, but I still think it was worth 5 stars.

Tile and grout were cleaned, very pleased with Scott

very professional, timely and did a great job

They did good work and were pleasant to deal with. However, they were more expensive than others we have used in the past that did just as good a job. Also surprised us with a "Service Charge" that was over and above the estimate given. That was unacceptable and it is unlikely we will use them again.

Everything came out well. Wish I'd asked him to clean other side of kilim rugs as one side looks like new...the other not so. Polite and efficient.

They did a super job, everything looks as good as new. On time, neat and clean in their work - will hire again.

The men that came were professional, curteous and fast. They did not mind doing anything I asked. I definitely would use them again. Thank you for recommending them.

I felt deceived about the cost of the job. What I was charged was more than 3 times what I was told when they called to give an estimate based on my description of the job. They knew there were stairs, but that was not included in the estimate-$45 extra for the stairs. The $25.00 service charge was also not included. When paying $429.43 for a job that was given a $130.00 estimate, it was insulting to pay an additional service charge for a total of $454.43. They should also let customers know that an additional service charge besides the $25.00 will be added when paying by credit card, so customers must be prepared to pay by cash or check. While the job was done adequately and they were very polite, I feel I was overcharged. If I hadn't been under a time constraint in getting the carpet cleaned, I would have cancelled instead of agreeing to the exorbitant price.

Carpets were dirty when they came and left and more so the next morning. Water or cleanser marks that made the walk area more obvious rose to the surface as the chemicals dried. What an expensive mess.

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Professionalism and efficiency . Explain every step.

nice people to work with

The two men did a good job. However, they arrived late. They were supposed to be here about 10 A.M. and did not arrive until after 11 A.M. The price was above what I was quoted on the phone and as a result, I did not have one chair and ottoman cleaned. They did do two sofas and one chair. They did cover an area rug but I noticed after they left - that portions of the wood floor had some scratches. That was my fault - I did not watch them and should have asked them to put some cloth down on the floor as well.

Over priced. Carpet was wet for 20 hours. It was supposed to be chem-dry process?

They did not clean carpeted closets although cleaning was for 3 rooms. What they did clean was done adequately but we felt they were not thorough. Upon seeing this review they did call to see if they could rectify it and took advice seriously.

Very professional!! They were on time and did a great job... Already planning on hiring them after the holidays to clean all the tile and grout!!