Champion Window Company of Cincinnati, LLC

Waiting on instalation still. Brady Morris has been great to work with so far

Excellent product made in Ohio.

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Great experience using Champion Window. I would highly recommend them.

One problem still to resolve on windows that didn’t match up.

Dan the sales person was very professional and very knowledgeable. He made the whole process extremely easy. The windows are great and I can tell they are making a huge difference in out heating. The installers were also very friendly and easy to work with. Would highly recommend this company!!!!

Their sales staff, the manager, did not explain the product very well. When they messed up the measurements, they did not take responsibility.

We just met with Dan today. He patiently worked with us and answered all our questions. We are looking forward to our patio work done

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This is the third time I have used Champion Window but the first time Ive used them in about 8 or 9 years. I cant tell you how badly theyve gone downhill. Not just one thing either- quality of installation, communication, timeliness, customer service, friendliness, etc have all vanished from this company. It started with the high pressure sales pitch and the salesman started writing the contract before I even agreed to order windows. Their price is SUPER high. Then at installation they barely put any foam insulation in and far less insulation than what was taken out. When I asked them to add more the installer (who had told me he was their best) got a complete attitude with me.I had to watch every window go in to make sure they wouldnt be drafty and cold due to their lack of insulation. The installer was such a jerk and he wouldnt talk to me the rest of the install and then sent one of his workers in to have me sign the docs. One window was wrong when it arrived (was supposed to be rain glass, not privacy glass) and one window wouldnt close or lock. This was in October of 2020. They went ahead and installed the wrong glass and said they would get the rain glass and get it changed out in a couple weeks. After a month and no communication I called every couple weeks asking where our correct glass was. No communication and just told me theyd check on it. The glass didnt end up being installed until 6 months later (April 2021). I asked for a discount due to the trouble and their obvious mistake and a ton of hassle to continuously stay on them to get it 6 months later and they refused. They said theyd drop me off a couple bottles of their window cleaner and now we are 6 weeks later and didnt even get that lol. This company is not professional and has gone downhill fast. I love supporting local businesses but I will never use this company again, wouldnt even make good on their huge mistakes and I never once got an apology. Stay far, far away people.