Champion Window Company of Huntsville, LLC

DO NOT USE Champion Windows!!! Our experience continues to be a complete nightmare that Champion does NOT want to finish!!! Our windows were improperly installed, they are NOT plumb, square, or level. Outside air blows in around the frames!!! And they left our home damaged from their improper demolition!!! Window trim/casing are cracked, broken and beat up. Window casings pulled from the walls. The surrounding sheetrock has nail pops from the rough handling/demo. The demo/installers beat the old windows out with crow bars and hammers. My husband called Champion for five days while their best installation team was at our house. We were told someone would come out and check the work. Nobody came out. Three months later, the local manager finally returned our calls and came out to view the damage. He was appalled at the terrible craftsmanship and related demo damage. He promised financial compensation, repairs to all damage, and proper installation of our new windows. We had just purchased the house a few weeks prior to hiring Champion Windows and everything was in excellent shape. We have called up the corporate chain and got no responses. Now there is new management that promises to repair all damage, install windows properly (with insulation this time) but they will NOT offer any financial compensation. At $37,500 total cost and a week of not being able to leave the house or work from home because the pounding was SO loud as they stood on windowsills beating out windowsâ ¦one would think taking some appropriate amount off the price and signing a new agreement to repair the mistakes and indemnify us would not be a far stretch. Additionally, arrangements for on-site supervision of incompetent artisans and time off work will be necessary due to our mistrust in this unprofessional company. If this review saves one person the grief we have experienced, it will be worth the time spent writing it.

Great windows. Installation went great

Have used them twice and would use them again. Very professional

Good

Big deep breath... Long waiting 6 months or more to get windows. Don't recommend vinyl window frames. They easily crack and break and chip. Takes months to see anyone to replace or service them. They installed broken window the day it arrived. Once completed we inspected it, and found multiple breaks and cracks. Called for service request with company The representative came to look at it, they was supposed to order a new window back in January Said it would be 4-6 weeks of arrival of new window. March came no new window. Tried contacting Huntsville champion windows, now I only get lots of run around from Ohio..no results. I call each week.. They don't respond. As of today...I need to file a complaint with the federal trade commission. I'm fed up with this nonsense I've been waiting since November for a new window. It's June now. Apparently this is happening all over USA Champion had been bought out by someone else.. so the real champion windows doesn't exist and the quality went with it. Don't waste your time using champion windows. The quality is = 0 Customer service is = 0 Response = 0 On hold all day = bankrupt Give you plenty of run around = bankrupt

They suck !

The sales staff that came were very helpful and explained the process and the product really well. I booked right away and was told it would be 6 to 8 weeks wait for the windows to be made. The remeasure guy came the next day 4 weeks later I received a call on Monday that my windows were in. The install guys came on Wednesday around 9 am and were done by 2. They were nice and knew what they were doing. Every one has commented the windows improved the look of the home. I am a very happy Customer!!

Great install. No complaints.

We knew we would have to wait for a few weeks on the installation but was well worth it.

Great experience. From sales to Gareld & crew, & Corey the Supervisor. Love our Sunroom. Great people to work with. Would highly recommend.