Charlie Boyz Appliance Services

Was prompt and courteous. Ordered parts and notified us as soon as they came in and was out the next day to install. Would definitely use them again

They came promptly, and diagnosed the ice maker issue. Carlos said it would only take a day or 2 to get the part. I paid them for the part, leaving the labor until the job was finished. I never heard from them again. Repeated calls and emails are unanswered. 1/2 star is way to much to rate them. Address listed for them is an empty house.

The ice maker on my 2001 refrigerator broke. As with most older appliances, not always does the first (most likely) thing fix the problem. It was true in this case as well. Although one could see that the ice maker motor was burned out (actual tell-tale burn marks), it turned out that was not the only problem. Carlos, the technician, replaced the ice maker. Until it had time to cycle he would not be able to tell if that was the fix. It turned out that there was an additional problem - water was not being delivered to the ice tray. I ordered a replacement part on-line and notified Carlos when it arrived. He came out and installed the part and all is well. IT WORKS! There was a brief 'hiccup' right after I realized replacing the ice maker alone didn't resolve the problem. Apparently Charlie Boyz' voice mail was 'full' when I called so I couldn't leave a message. It turned out to be a glitch in their phone system. I was at loss and a bit peeved initially but Home Advisor was able to contacted them and Carlos called me right away. I am completely happy with the service and how conscientious Carlos was, sticking with it to find the problem and getting my ice maker to work. I would definitely use them again for appliance repair service. They are good, conscientious and hard-working people!

Extremely professional and prompt! Best appliance service I've ever had!

I left 4 messages and never got a call back. When I did get ahold of them, they said they would check on the part and asked me to call back in an hour. No one answered.

Mr. Mendez arrived on 9/17/14 and promptly misdiagnosed the problem. He spent a half an hour checking out the icemaker . He said that needed a new one. We didn't because the "old" icemaker began working the following day. We had paid him $223.33 for the part. On 9/18/14 we advised him of the fact that we no new icemaker was needed. He has repeatedly refused to make any refund, despite having made promises to the contrary. If I could rate his performance at 0 stars I would do so.

The Techs were knowledgeable about the repairs required. The only pitfall was they installed a used part instead of a new part.

Very courteous

They let me know an estimated time of arrival and updated me as their day progressed. Explained what they were doing once they arrived. Worked clean and fast. Took care of me right away. Told me about the services they offered, very professional. Other than him being a Cowboys fan, all was good:)

Very helpful group

Prompt and correct on his estimate over the phone compared with in person.

They were very responsive. Arrived on time and make the repair the next day.

Quality work with a fair pricing, and I would recommend this company.