About us
For over 11 years, our team has been crafting exceptional custom decks, seamless replacements, and durable repairs built to elevate your outdoor living space. We focus on premium craftsmanship and top-tier materials to ensure your deck remains safe, beautiful, and resilient for years to come. Throughout every stage of your project, we prioritize clear, honest communication to keep you informed and completely confident in our work. Our unwavering dedication to customer satisfaction means we aren't finished until your exact vision is brought to life. Contact us today to schedule your consultation and get a free estimate on your next project.
Business highlights
8 years of experience
Services we offer
deck build, deck repair
Amenities
Free Estimates
Yes
Reviews
4.252 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 15% |
Filter reviews by service
Showing 1-25 of 52 reviews
Taylor L.
May 2026
Deck or Porch Repair
I hired Chase Smith to repair concrete piers, build an upper deck, fix gutters, build a fire pit, and complete other jobs. He was eager to start and collect payment, but after over 6 months the job was still incomplete and the work that was done was incorrect. An inspector found screws in the wrong places, not enough bolts, and piers poured in the wrong locations to properly support the deck. Multiple contractors have since said the deck/piers were built incorrectly. He also failed to install proper flashing behind the upper deck, which has caused water to leak into my home. The fire pit area was contracted as 14x14 but was built about 9.5x9.5, and posts were not properly set in concrete. I paid about 90% before realizing how bad it was, and he kept asking for more money. In my opinion, this was dishonest and I feel scammed. He now will not return my calls, and I?ve had to pay thousands to fix his work. I would not recommend him.
Lyn H.
Sep 2025
Deck or Porch Repair
Wood Deck repair looks good. He added a few extra touches for a finished look. Replaced gutters as well. Fine job.
Charles G.
May 2025
Deck or Porch Repair
Chase mounted metal panels on the underside of my deck in early 2025 to waterproof the porch below. He showed up irregularly, and charged high prices for shoddy work with exposed rough edges and large gaps between the panels. I wasn't happy with the work and questioned him about the integrity of the roof. He promised to fix any problems immediately.
At the first hard rain, the roof leaked! I videoed the major leak and sent it to Chase. He responded by suggesting I fix it myself!! It is leaking in many places now, and I will probably have to seek a legal remedy since Chase doesn't return calls. Worse than nothing!
Charles G.
May 2025
Deck or Porch Repair
Chase was an effective salesperson, but he failed as a contractor. I wanted to cover my porch with metal panels mounted under my deck. Chase was expensive, but his workmanship was shoddy and my roof LEAKS! I showed him a video of the leaking roof and asked him to honor his promise to stand behind his work. After leaving a garbled message suggested ways I could solve the problem myself, he never returned my calls. I will be taking further action.
Patrick C.
Jan 2025
Hired chase decking &siding to install raling on my front porch he started the job and have not heard from him in a week trite calling him but can't reach him gave him a deposit and the work is not done would nt recommend him.
Jonathan C.
Aug 2024
Deck or Porch Repair
The project was completed as requested. As with most projects there were a few things noticed after the fact that could be addressed. Time is not his friend, arrived to the site a hour and a half after the set time. Disappeared for 2 1/2 hours while getting a box of screws and a drink. Payment became complicated pretty quick as well. Overall the project looks good and functions as needed, just a few bumps along the way
Response from Chase's Decking
"the project was completed in 1 day as promised, that included demolition ( hauling away the material) and building the wheelchair ramp with a 17:1 slope. I left to get some more materials ( however i dont work by the hour, am a contractor, if i need to get more materials, then i will leave and get them. you looked over the project and shook my hand I thought that you were satisfied because you told me that it looked " really good". regardless if I didn't get a 5 star review I thank you for your service and sacrifice."
Hope B.
Jul 2024
Deck or Porch Repair
He offered also to fix the deck at the swimming pool, which he brought the treated lumber to do that. But he only put down a few pieces on the worst spots of the deck and took ethe other lumber home with him... I have tried to get in touch with him but he does not answer phone or text..I ask him to bring the material back and I would install it another way. Also on the roof of patio he left rotting ceiling overhead that is soft to the touch. He said he would return to finish the job the next day, but never showed. I am 83 year old widow. I have not done business like this very often before. I trusted him... I am asking for the return of treated lumber to repair the deck and an over ceiling that was included in the in the contract.
Response from Chase's Decking
"this review is not truthfull. the customer only wanted minor repairs done on a project that i insisted needed complete replacement, after finishing and getting paid i was complimented, there was no left over material as i supply the material with the labor. untruthful review."
CAROLYN W.
Jun 2024
Deck or Porch Repair
Chase was great! I had a deck to repair and repaint. He was honest and upfront about costs, timelines, and product suggestions. I am really pleased with his work! Before and after pictures. (Brown before, grey after). He suggested the color and he was right!
Michael B.
Dec 2023
Chase and Robert were very detailed. There were other issues that Chase identified along the way, and even though I had to pay more money to get extra things fixed and corrected it was well worth it to get everything fixed and corrected properly. I am very satisfied with his work.
Andy J.
Oct 2023
We are very disappointed. We were very nice to him and gave him many opportunities to start the job but he never did. Significant down payment was provided for initial costs, siding product, etc. While we were under a time constraint due to desire to list the home - of which he was aware, weeks went by with very little communication (only precipitated by me). Product was apparently ordered thru Lowe's and was the wrong item upon receipt. Upon speaking to the Lowe's store in which it was supposedly ordered - they were unaware of any pending order or any previous siding order. Due to the aforementioned lack of communication by Chase, his lack of transparency, and our time constraint - we decided to part ways. Upon asking for the down payment back - he did not have it as it was apparently not spent on product, initial costs, etc. for our project. It appears we fell victim to borrow from Peter to pay Paul and this is how he assured me that "business works. Thank goodness we paid with a CC and not a check - as we would have less recourse now than we do. He said he would refund last week (10/23-10/28) but again have heard nothing in this regard. and the lack of communication continues. Unfortunately, we never got to witness any work or craftsmanship he may possess - as the business portion of this enterprise was a complete disaster!
Response from Chase's Decking
"sir I'm glad we got to work this out on the phone, the siding was discontinued & Lowe's ordered the wrong type, after 3 weeks waiting for delivery it was wrong so I refunded it and finally found the discontinued siding I found was in another state I was planning on picking it up, however job was cancelled, refund is in the mail cashiers check. I apologize for the inconvenience sir."
Stewart H.
Oct 2023
Deck or Porch Repair
We hired Chase to power wash our decks and re-stain. He had suggested using a top clear coat to ensure they would stay nice for a long time. At first, everything was great and the project was moving along fine. Then, one of his crew OVERDOSED (drugs) and almost died in our yard and later we saw that, while high, he was painting and splattered paint uncontrollably all over portions of our home, including garage door and driveway.. He told us this guy was a new hire for him and apologized (we later found out he was put on another job) â we did not blame him and he continued with the project. Days later, they finished the project and Chase came out to review with us. He said he noticed a number of things not done right and said he would be back for about ½ days work. We made the mistake of paying in full that day because he â seems honest. In the middle of the decking project, because things seemed to be going well, we asked for a separate quote to paint our exterior/interior doors. He wrote it all up, we paid half down, and they got to work on them. The final interior door is still sitting with painters tape around it. Yep, we had paid in full on the final day they were here because they said they would finish but they were unable to finish at the last minute because the door needed one more coat of paint. Our mistake was paying in full twice when the work was not really completed â with Chase promise that he would be back. We TRUSTED him because he SEEMED SO SINCERE. We made the final deck payment on Sept 26, 2023 when he said he saw things that needed fixing and would be back. Today is Oct 27, 2023 â it is been over a month with no rectifying of the situation. One major problem on our job was that the crew applied a polyurethane top coat onto two large areas of our decks that were not completely dry from the stain coating. This caused a very noticeable unsightly translucent scratching look to appear in many places. Many of the areas that had this scratched effect were areas that we did not even walk on at all. I have texts where Chase said he should never have put the clear coat on and should have let the decks dry longer â and, he said, that perhaps he should not have put it on at all in hindsight. He told us he could not come back and fix things (or finish up the door he did not finish) until he got paid for other jobs because he had already spent the money we paid him. He said that he would come out to finish the work â that was nine days ago and he has not texted to check-in with us, he has not scheduled a date for repairs. I will be painting that last interior door myself. We will need to hire another decking company to come fix the clear coat scratches. Our decks were painted a dark color, and the clear coat scratches look white against the dark stain color â very obvious and ugly. $10K for the decks and this is what we are left with â a project where we need to hire someone to remove the clear coat and put another layer of stain on to correct the problem he created. There is another review on this page that says the same thing we are saying and Chase responded to his other client saying he did all sorts of free work for the other person. Pretty sure that is an excuse. I can guarantee you that he did *nothing* extra for us. Everything he did for us we had written on an invoice and asked for no additional work outside of the contract. We believe in fairly paying talented contractors and not switching the contract or asking for work that we did not pay for â everything is understood up front. So remember this if you choose to work with him. Get it all in writing â and do not pay the final payment unless EVERYTHING is correct because **HE WILL NOT BE BACK**. We (and several of our realtor friends) had other projects we were considering for Chase but have since reconsidered our confidence in his company.
Response from Chase's Decking
"I am very disheartened about this false review my worker had heat exhaustion and I had to call the ambulance. secondly the clear coat did not have enough time to dry before letting the all the dogs on it to scratch it that night we stayed late to finish, the incident of the heat exhaustion was on a previous job that I was already paid for. after this job I was very happy that my customer was satisfied so they had me install some doors I could not get there in time to touch up the paint and do yet another third job of installing lights inside, another thing that I will mention is the deck was stained with 3 coats but the customer wanted additional coats I strongly discouraged the extra coats because in some areas already had 4 coats and it would peel and be too much and needed time to dry, however I did it to get paid, upon completing I was complimented on my work and then was told to schedule a later date to install doors, I was pad and 1 week later installed the doors, we worked until sundown to finish the 2nd job the doors and I was glad to hear that my workers mentioned having a very happy customer everything was finished and paid for. however I missed a small spot of white paint on a door that needed to be touched up and communicated that I will be back later to touch it up once I finished my task at hand. 9 days later this review is posted and is misleading, the wild spatter of paint was an accident cleaning brushed out that got on a garage door that I ended up painting both again anyways as the contract. i scheduled a date to touch up the door and to fix the scratched clear coat but received no response then later this review was posted, I have done everything I can do and was always fourth coming and sincere and respectful communicated . I was told I did a fabulous job staining and had more compliments than I can count on my fingers. the whole house it was a big mansion with a couple of thousand square feet decking and 5 decks, we stained over a thousand feet of railing without getting a drop on the wrought iron. however the small spot a few square inches that I couldn't get to in time to touch up after that late night of finishing is what will end up making this problem. I still have an open invitation my number is always on to touch uo the door and spot on the deck that the dogs scratched. i tried to get this review revised but it is permanent and can't be undone however I will continue to have the utmost care for my jobs and learn from this experience."
Lynn C.
Sep 2023
Deck or Porch Repair
Chase did a great job replacing our front porch posts
NATASHA J.
Aug 2023
Deck or Porch Repair
We needed structural beam and post replacement for our second story deck. The wrong methods and materials for repaired would have compromised the deck riff and third story deck. Chase was professionally knowledgeable and skillful..
Nicholas A.
Aug 2023
Deck or Porch Repair
Explain in detail what work you want done
Terry D.
Jun 2023
Deck or Porch Repair
Chase does okay work. The only issue I had with Chase was that at the end of the job, he needed to touch up and finish a few things. I paid him the balance I owed him with the understanding he would come back and finish the minor touch-ups. He did not return, and once I reached out to him about it. He told me that he didn't make that much money on my project and he would be back to finish if I agreed to pay him extra for it.
Response from Chase's Decking
"The installation of a plastic pool stairs was not part of the contract, I will install it at earliest convenience so that you will be satisfied sir, the free paint job that I did needs to be touched up I will get on it thank you for the opportunity, I also rebuilt a lot of additional rotted joints at no cost (about 250 feet worth) as well all you had to do was buy wood, that was what I did as appreciation, I never asked for more just needed to have more material for your extra project but, I agree to fix it, satisfying and going above and beyond the contract is normal for me although not proper and ethical,I am happy that you told me the deck"
Jeffrey M.
Jun 2023
Deck or Porch Repair
NA
Johnna H.
May 2022
Deck or Porch Repair
Chase did a great job at leveling my back porch. He finished the job quickly and it looked great. He cleaned up afterwards. He is good with communication. Will recommend.
Regina H.
May 2022
Deck or Porch Repair
He is a very good worker. He answers his phone, very respectful, and cares about his work. He is very intelligent and was able to do more work for me after he finished my deck repair in 1 day. I live in Gatlinburg and he drove over an hour daily until he finished the job. I will be using him again soon. This guy deserves good things in his life.
Pam H.
Jan 2022
They were nice and did a great job.
DONN M.
Nov 2021
Deck or Porch Repair
Chase explained exactly what he would do to repair or replace my deck. We decided to do a repair for now and he started the very next day. 150 feet of deck boards were replaced and about 50 feet of railing was replaced. He also re-routed a drain pipe in order to stop water from collecting on the new decking. Outstand job!
Caleb F.
Oct 2021
Deck or Porch Repair
Chase is one of the most informed professionals i have ever met. Would highly recommend him, and plan to do business with him again in the future.
Arlene B.
Sep 2021
Deck or Porch Repair
Thrilled! Far beyond my expectations.
Danny P.
Aug 2021
Deck or Porch Repair
Very Good Job . Stayed on till completed. Always let you know Details to make things better . Works were very professional and prompt. Reasonable to Cost. I would recommend to my Friends.
BRIAN T.
Jan 2021
Deck or Porch Repair
Work was completed on time and in budget.
Sue C.
Sep 2020
Deck or Porch Repair
Came and did the work and kept the area clean and neat. Was finished in a weeks time. Very happy with the quality of the work. Will hire again for anything else I need to do. Total clean up when finished.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Chase's Decking is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 11:00 AM - 6:00 PM
Yes, Chase's Decking offers free project estimates.
No, Chase's Decking does not offer eco-friendly accreditations.
No, Chase's Decking does not offer emergency services.
No, Chase's Decking does not offer warranties.