Cincinnati Heating And Air Conditioning, LLC

I purchased a new AC and installation from Cincinnati Heating and Air in June and everything was going great until I found water leaking out from under the furnace in the basement, right after Labor Day. On a Friday afternoon, I called and told them what I was seeing. Within 2 hours, Cameron was at my house and started hunting for the leak. Turns out it was a clogged condensation tube, full of hard water gunk. Cameron did a great job, explaining the problem and what needed to be done. He replaced the tube with PVC pipe to the floor drain and double checked to make sure everything else was running properly. Another great experience with Cincinnati Heating and Air. They stand behind their work!

They were responsive and provided great service.

Great job installing new AC and furnace.

Was quoted a reasonable price to get a new thermostat installed in my house that was more complex due to it being a heat pump. Also opted to get a tune up while they were out to prepare for the upcoming seasons. Zak was great. He was friendly, knowledgeable, and walked through everything with me and explained it so I could understand it. He took his time and did a great job. Not to mention it was Friday evening and could have easily rushed through to get home for the evening, but that was not the case. He clearly is passionate about what he does, and I am so appreciative!

I highly recommend Cincinnati Heating and Air Conditioning. Great customer service from beginning to end! They replaced my existing AC in a very fast and professional manner.

I have been using this company from the very beginning, 7 years ago when I had an oil furnace, Elliot would come out and HE was amazing every service call. Fast forward to the present and I have a unit I purchased from Cincinnati Heating and Air and have had them out (always an employee in the last 4 years, never Elliot) and the customer service has went from bad to worse. I let my complaints go, even when the guys who installed the unit got multiple stains on my new carpet, due to the wonderful Service I had received in the past. Now fast forward to today. I had a technician come out because my unit was not working and explained to him how I had bought the service plan in 2022, but no one ever contacted me for the service. He did not offer me that service I was owed he put in an air filter that cost $56 retail and charge me $110 for it without asking and then was only interested in selling me more maintenance service which I'm leery about since I didn't get it last time I paid for it unfortunately, He was a polite technician and did solve today's issue, but at a high cost. I do not recommend this company anymore.

They contacted me in a timely manner, set up an appointment and were very prompt and efficient the day of the appointment. Pleasant to deal with. Will use them again as needed

The best hvac company that Iâ ve ever hired will do business again. They are also doing a maintenance contract for us

Elliott and Randy from Cincinnati Heating and Air Conditioning were the best. I consulted three companies with great ratings on Angi and Google, and other companies explained to me in April that they deferred installation of ductless mini splits until winter (meaning I’d have to wait 6 months and suffer through the summer heat again). Not Cincinnati Heating and Air Conditioning! They were able to schedule me quickly and with the top of the industry solution I wanted (Mitsubishi Trane). Their pricing was very transparent and much more reasonable than one of the other vendors I mentioned earlier. The solution has been working great for me for about six months, and I wish I would have called them years ago. They are reliable, professional, and excellent communicators. Thanks Elliott and Randy!

Great service and great price. Would consider them again for future services.

I'm sorry I can't be more accurate in my ratings as I have not needed heat nor air since purchasing.

Great communication as well as great work. Good followup on questions.

Quickly and professionally installed. Any concerns were addressed

Professional

Quick service, took care of the issue promptly and courteously.

Great service, super easy to work with.

Great customer service and everyone who was involved was wonderful!

Not only does the install team perform a quality job. Within 3 days a manager inspects the quality of the install and answers any question or follows up until full satisfaction with the install. They stand behind their work

Very polite and professional

Great service

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Good quality and customer service

Fantastic company! Called about our furnace in the morning and 2 hrs later they were here. Cameron did a great job! He was polite and professional. Replaced the blower motor on our old furnace at what I consider a very good price. I was amazed that it could be fixed and he told me that they don't like to oversell or do more work than is necessary. I will definitely use them again. Thanks Cincinnati Heating and air.

Got the job done right.