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About us
Visit us at www.ClassicHomeDesignBuild.com At Classic Home Improvements, we take the time to explain the details about the services you request. We answer all of your questions politely and explain our estimates for your home improvement project to your satisfaction. We have over 20 years construction experience and pride ourselves in bringing professionalism and quality to the home improvement industry at an affordable price.
Business highlights
16 years of experience
Memberships & Affiliations
National Association of the Remodeling Industry (NARI)
Services we offer
Interior & Exterior Home Remodeling
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.953 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 47% | ||
| 8% | ||
| 6% | ||
| 6% | ||
| 9% |
Filter reviews by service
Showing 1-25 of 53 reviews
Jack N.
Oct 2023
Avoid at all costs. Owner is Jack Crocker and he is an expert spinster. He has multiple businesses, typically including the name Classic (e.g., Classic Home Improvements, Classic Home Exteriors, etc.). They threaten negative reviewers personally and for defamation, maintaining mostly high reviews received (which is a small fraction of jobs given theyve advertised doing ~70 jobs per year). They manipulate customers billing before things are finished and have a track record of cutting corners, painting over things, and damaging property and when that happens, THEY WILL NOT MAKE IT RIGHT. They caved in our friends house foundation and literally demanded money to fix it, then left them high and dry and ultimately folded their main entity, Classic Home Improvements, to avoid being held accountable. They have offices, showroom, trucks, etc. Jack and wife Nicole do anything and everything to spin the blame on the customer and put on a polished, professional presence with any negative reviews. Find and read the negative reviews for Classic Home Improvements from the others whove been used by Classic, blamed, and left with many thousands of dollars of damages and unfinished work once the company gets in over its head and Jack threatens and stonewalls. The worst part is they are able to convince trusting people willing to pay top dollar that they are a longstanding legitimate business, not a fly by night operation. But they are the latter. They closed Classic Home Improvements entirely leaving many customers high and dry, privately threatening, and putting on a professional, polished face publicly in response to the few who maintained negative reviews. AVOID, AVOID, AVOID!
Ken H.
Mar 2021
Kitchen Remodel
The work was well done with a few problems.
Response from Classic Home Improvements
"Thank you for your business and for your feedback on working with our team. We, of course, strive for 5-star reviews, but we also understand construction has hiccups so we absolutely appreciate your taking that into consideration when you provided your review. Considering the times, we are very thankful for your business and your feedback. We will be reaching out to you to learn more about your experience in-depth so we can continue to grow as a team."
Jennifer H.
May 2019
Kitchen Remodel
Our finished product exceeded our expectations! Our project manager, Royce, and our field technician, Kevin, were extremely knowledgeable in all aspects of the project. Their communication was professional and to the point. Kevins assistant, Chandler, was fantastic and always kept the job site clean. We love our new kitchen!
Response from Classic Home Improvements
"Thank you so very much for your review, it is truly appreciated and your kitchen is absolutely stunning, we love it!!"
Ken B.
May 2019
They were very nice people with good customer service but were in a hurry to get the job finished and move on to the next job and as a result, the quality of the materials used and the finish work was not up to my expectations. They used inferior wood for the surface of my deck and railings with many knots, imperfections and saw marks showing! I assumed that they would hand pick the best wood from the lumber yard for the deck surfaces and then sand and paint the wood for a nice uniform smooth surface. As a result, I have asked them to come back and sand and replace many of the surface wood they used. For the amount i paid, ( they were not the lowest bid) I expected a very nice smooth wood deck. I did not get that.
Response from Classic Home Improvements
"Ken, thank you very much for your business and we appreciate that you mentioned in your review that we have a nice team with good customer service. I am sorry you felt the team was in a hurry, we do try to start and complete projects as quickly as possible, but it is for the benefit of the clients, not so we can move on to the next project (most of our customers want their jobs completed as quickly as possible). I appreciate you bringing it to our attention that we did not properly set expectations. Wood is a natural element and therefore will have knots and imperfections, we are happy to come out and perform any additional sanding you may like but the only way to have a completely uniform appearance is to use synthetic wood decking (composite decking, such as Trex). Going forward we will be sure to have more detailed conversations with clients to set expectations properly. Again, thank you for your business and for your feedback. Respectfully, Nicole Crocker"
Joseph K.
Mar 2019
The Owner is very trustworthy and an EXCELLENT salesman. The work result from a $30K+ bathroom remodel was very painful due to personnel changes and sub-par sub performance and job supers being idiots. Cabinets did not fit, had to redesign the project. I had constant bickering over work to be done correctly and mistakes they made and they tried to tell me it was acceptable. I am not an idiot. I HAD to keep a punch list of work/progress or it would have been a disaster. I DO NOT want to tarnish their rep BUT I would never hire or recommend them to anyone I like. Work was done in May-Aug 2018. I hope they have changed.
Response from Classic Home Improvements
"Hi Joseph I have sent you a private message as I am concerned about this review. Work was completed on your home on September 17th, 2015 (not 2018 as you suggested). Yes, many things have changed over the last 4 years and I can not comment on your project or any flaws our team had at that time because our team has changed so significantly over the years. We continually strive for improving processes and procedures (now, just as we did back then). We never leave a project until clients say they are 100% satisfied with the end result and my notes reflect that of your project. If you have a warranty or customer service concern please feel free to reach out to me directly, I am more than happy to make sure you are well taken care of. Regards, Nicole Crocker"
Jim M.
Jun 2018
Kitchen Remodel
Simply the best, a shining star in Socal. From the initial meeting with Gordie Guthrie super salesman and great guy to the final OK with Managers Dan White and Royce Rams Ramswick it was about as smooth as it could get. Kelly Walla does and absolutely superb job of helping you pick out everything, Kelly is a wizard with design. The star of the bunch is technician Kevin Kries, what an eye for detail this guy has, give Kevin a raise! Chandler is an up and coming amazing worker as well, there whenever you need him. Nicole Crocker and the office staff are great to work with too getting back to you almost immediately if you have a question or problem. The Pergola turned out perfect.
Dan K.
Mar 2018
They did many projects for us and were great!
Response from Classic Home Improvements
"Thank you so much for taking the time to provide feedback and a review on your experience with our team! We appreciate your business!"
Scott H.
Mar 2018
Kitchen Remodel
We are absolutely floored with the service that we received from Classic Home Improvements. From start to finish, they took care of every detail. They helped us modify our house from an embarrassment of a home, to one of beauty and functionality that we never realized that it could be could be. Throughout the process the team dealt with our ever-changing demands and addressed our every concern. We couldnât be happier with the service we received. Andrea, Kelly, Yvonne, Kevin, Shane, Stephanie, Joe, Chandler, and Royce the super star provided us with the best service we ever experienced. The crew was at our home on time every day. We enjoyed seeing a steady progress they made. Everyone was friendly, helpful and courteous. This made us comfortable with them being alone in our home. We have had our share of bad contractors, it was refreshing to work with an organization that puts their customers first.
Response from Classic Home Improvements
"Thank you so very much, both for your business, and for your amazing review of everyone you worked with! What an absolutely amazing tribute, we truly appreciate it!"
Jan G.
Mar 2018
This is a group of professionals that take the time to talk to you about what you want your end product to be.
Response from Classic Home Improvements
"Thank you so much for taking the time to provide feedback on your experience working with our team, we really appreciate it!"
Molly H.
Feb 2018
Kitchen Remodel
Neil Canton was our project manager and he handled everything. Did an excellent job with great results. I highly recommend him.
Response from Classic Home Improvements
"Thank you so much for your business and we appreciate you letting us know how happy you were with Neil as well!!"
Cayla D.
Feb 2018
I hired Classic Home Improvements for several projects including a kitchen remodel, bathroom renovation, roof repair, and stucco work. Before I hired them I met with 3 other contractors. One was MUCH higher and the other one was significantly less but couldn't handle all the projects so I would have had to find another contractor for the outside work. I hired them because they were one of the only contractors I met with who could do all the projects and their price seemed reasonable. They were very helpful with designing my kitchen and bathroom, I am not so great at selecting colors that go well together so it was nice to have that help. I liked that they gave me a calendar so I knew what was going to be happening every day. I also liked that they gave me an update every day on the project. I will probably use them again in a few years when I remodel my master bathroom. I would definitely recommend hiring CHI for any major remodel.
Teri P.
Nov 2017
From the beginning to the end of our project Classic Home Improvements has been a pleasure to work with. Starting with their quick and timely response from our Sales Representative, Gordie Guthrie. Gordie listened to our needs and was extremely knowledgable regarding what the project would entail. He was able to give us a bid within a few days that was right in line with 2 other bids we received. We chose to go with Classic Home because of many factors including their project manager Royce Ramswick. Royce kept in constant contact with us throughout the project. If we did have a glitch, (and there will always be a glitch), Royce addressed it right away to resolve it. We were also very impressed with the crews that work with Classic Home. Kevin, Zach, Desi, (to name a few and there many others), were all professional and cleaned up the site every time before they left for the day. We had a terrible experience years ago and Classic Home has renewed our faith in what a great contractor experience can be. Classic Home Improvements, responsiveness, attention to detail and quality of work are top notch!! We highly recommend Classic Home Improvements & would definitely use them for future projects. I can't say enough how much I appreciate this company for making our experience not just painless but most definitely pleasurable. Thank you Classic Home Improvements for helping our dreams come true!!
Response from Classic Home Improvements
"Thank you so very much for your business and for sharing your experience!!"
Fernando B.
Aug 2017
Response from Classic Home Improvements
"Thank you for taking the time to rate your experience with our team!"
PAUL T.
Jul 2017
From start to finish Classic has been great. Randy the project Manager has be so good to us and kept in contact with me everyday to let me know what's going on. As happy as I am to have the project done we are going to miss Randy, he became like family to us. Great work Classic!!!!
Response from Classic Home Improvements
"Thank you so much for taking the time to provide feedback on your experience with our team!"
Barbara L.
Feb 2017
High degree of professionalism and knowledge! Amazing customer service! Top tier all around, I would give them my highest recommendation across the board!
Response from Classic Home Improvements
"Thank you so much for taking the time to provide feedback about our services, it is much appreciated!"
Dinia N.
Jan 2017
We hired CHI for an Est $180K+ project. Project management was lacking during the entire project. Subcontractors did not arrive on-time or just didn't show at all when scheduled. Some items purchased for the home were not installed and other, not approved, item installed. Quality of work is very, very poor from walls to tiles. Subcontractor returned several time to correct poor quality workmanship. Since there so many items to be corrected we eventually grew tired of the distruption and terminated the contract. We are hiring true professionals to correct and complete several area with substandard work. Recommend you save your money and time... do not use this contractor. RUN
Response from Classic Home Improvements
"Thank you for your business and while we are disheartened to see this review we respect and value your opinion. We would like to offer some insight from the contractor's perspective on this particular project because we hope to help other homeowners understand how to have a good working relationship with their contractor: (1) Talk to the right person. A major remodel such as this one has hundreds of moving pieces and no less than 20 people working on it with a sole point of contact to orchestrate the build. It is IMPERATIVE that you communicate with the person who is designated as your sole point of contact so production will go smoothly. This client was continuously speaking directly to installers rather than the project manager that was in charge of their project. We explained several times how that affected production yet the homeowner continued to speak directly with installers. (2) Don't make changes once production starts. Changing the scope of work during production or delaying the purchase of materials will affect the production schedule. We provide homeowners with specific dates we need decisions made by. Not following those dates will affect production. Unfortunately this also happened several times during this particular remodel although we continuously discouraged it. (3) Get a signed drawing from your contractor. With our company the materials installed in the home are purchased by the homeowner and installed per a drawing that is signed by the homeowner confirming accuracy. Changes are documented and approved by the homeowner so I do not understand the items purchased statement from this client. (3) Find out how your contractor handles workmanship concerns. We explained several times to this homeowner that the job is not done until the project manager does a walk through and compiles a list for installers to correct. Once those items are corrected we do a second walk through with the homeowner to do any requested touch up items. It is not until those final touch up items are completed that we ask for a final check and sign documentation saying the project is complete. For this particular project we were not given an opportunity to complete the walk through item list that we had so we could move to the final stage which would have been a final walk through with the client. Without that opportunity to complete the contract we were not given an opportunity to ensure the final quality of work was to their satisfaction. We wish you the best in the future, Nicole Crocker"
Kevin S.
Jan 2017
Response from Classic Home Improvements
"Thank you for taking the time to provide feedback on your experience with our company, we appreciate your business!"
Christine B.
Dec 2016
Everyone in this company is very professional, and helpful! Would highly recommend!
Response from Classic Home Improvements
"Thank you so much for your review. It means the world to us!"
Celeste G.
Aug 2016
We hired CHI to remodel our master bath and they were wonderful. We bought a "fixer upper" and have had so many struggles with outside companies. it was such a relief finding a company who really stands behind their quality of work. I loved having a design specialist help me with picking out the tile, paint, and finishes. I would never had gotten the bathroom of my dreams without her. Their workers were considerate, polite, hardworking, and efficient. They even sent someone out two years later to fix a few cracks that happened in some of grout work without charge. I have referred them to friends and family. Those that have hired them have always been very satisfied with not just their final project but with the process too.
Response from Classic Home Improvements
"We truly appreciate you taking the time to write this review. Thank you so much!"
Rick F.
Jul 2016
Don't keep their word
Response from Classic Home Improvements
"Classic Home Improvements is in receipt of your review and while we appreciate your business, we respectfully disagree with the comment that we do not keep our word. Our contracts are clearly written and we communicate with each of our customers daily (both verbally and in writing) so there is no vagueness or uncertainty regarding the status of the project. We wish you the best in the future. Nicole Crocker"
Sim T.
Jun 2016
We are still in the planning phase and have tentatively set up a schedule. Jack is very professional and courteous. He is also very patient and very helpful is providing information and recommendations. Work has not started but we hope to have this finished soon and we'll be sure to provide updates in the near future.
Response from Classic Home Improvements
"Thank you so much for taking the time to provide feedback!! We look forward to completing this project with you."
Edward C.
Jan 2016
Kitchen Remodel
The present review focus on the implementation of the project as I already described our bid process with CHI. Our project lasted 3.5 months and involved major structural kitchen remodeling with renovation of our entire flooring in our first floor. Although we had upfront all architectural, designer and engineer plans, it was a plus to work with a professional company that reviewed every single detail before, during and after project completion. Office: Yvonne and Kelly, thoroughly constructed 3D visual plans (202/20 CAD) and review scales of our project. Indeed, they picked up details that were overlooked in our original plans that could have affected ultimate look of our project. Dan, the manager, well rounded and organized, provided all require legal documents timely and as agreed prior to start process according to law. Nicolle was timely providing pdf documents of every single payment and keep me updated with balance and logistics of the project. Project manager: Mr. Larry Chase, deserves a special mention, he is well-manner and spoken, impeccable listener and oriented to the detail. Trust him. He will make sure every sub-contractor delivers impeccable work as detailed in contract and plans. More importantly, if something unexpected happens, he will immediately take care of the matter and fix it for you. E.g. unexpected plumbing issue. Iâd like to highlight his work integrity, reflected in two things: stayed within budget and even credited money when final labor was not performed as originally planned. I use this credit to complete some additional home work. A special note is the honesty of every worker involved, this is paramount whenever you have âstrangersâ working closely with your most treasure asset: your family. After going through this experience my recommendations to the average educated costumer are the following: first, do your homework and put in writing as detailed as possible your scope of work. Second, plan unexpected 15% for both your budget and any provided agreed timeline with your constructor. I found this last part very important, because like when having a major surgery, if something unexpected arise during the surgery, you donât want your surgeon to rush but rather to do it well and only once. I believe that the same concept applies to construction. Third, if you are a formal, detailed oriented person and like quality, consider strongly CHI, they will exceed your expectations for their work integrity, workmanship and well-planned process. Certainly, they are a cost effective-option for the outstanding quality of work they deliver. I recommend CHI highly.
Amy M.
Dec 2015
I was dissatisfied.
Response from Classic Home Improvements
"Classic Home Improvements acknowledges receipt of your review. We understand you had communicated with the office today and while you were not satisfied with the process of the remodel, you were satisfied with the overall completed project. We wish to have parted ways on better terms but we do thank you for your business and we wish you well."
Kath H.
Dec 2015
Kitchen Remodel
Jack was great.
Response from Classic Home Improvements
"Thank you so much for taking the time to share your experience!"
Henry M.
Nov 2015
The leak was fixed and the work was good. They had to remove and dig under two tiles and were suppose to come back and replace the tiles because thy broke them. I have called twice but no one ever answerd my call or came back.
Response from Classic Home Improvements
"Hello Henry, I apologize but we are unable to find any record of a Herman M that we completed a remodel for? Please contact us on our customer service cell phone at 760-535-5592; if we are able to find your records, we would be more than happy to assist."
Licensing
State Contractor License Requirements
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FAQ
Classic Home Improvements is currently rated 3.9 overall out of 5.
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: 7:00 AM - 2:00 PM
Sunday: 7:00 AM - 2:00 PM
Classic Home Improvements accepts the following forms of payment: CreditCard
Yes, Classic Home Improvements offers free project estimates.
No, Classic Home Improvements does not offer eco-friendly accreditations.
No, Classic Home Improvements does not offer emergency services.
Yes, Classic Home Improvements offers warranties.