Clean Pest Solutions

The technician seemed fine. However, Sam, the owner was unpleasant, rude, condescending and just all around not a kind human. The first visit was fine. I scheduled the follow up visit and the day of the follow up visit, my work day did not go as planned and I could not get home in time (as a teacher, often times things develop in day that are emergent and require a lot of follow up). I called the technician back and explain that I would not make it back in time. He told me I would have to reschedule. I have a chronically ill child and find myself a single parent after a very traumatic event. I called Monday 10/30 around 7:00 am and left a message stating I needed to reschedule. Sam called me back at 10:24 am on 10/30 to reschedule and offered me an appointment on 11/2 from 10:00 am - 12:00 pm. I explained I had to ask my mother to be there since I work full time. I hung up, called my mother who agreed, and my phone records show that I promptly had an outgoing call at 10:26 am on 10/30 in which I confirmed with the company that indeed my mother would be there. My mom sat at my house for 3 hours today. When I called to inquire why no one showed up, Sam, chastised me stating I cancelled the appointment from the last week and never rescheduled. When I explained that I had called back on 10/30 she claimed I never did. When I explained that indeed I had and my phone records indicate as much and 4 coworkers were in the office with me listening to my conversations (who would corroborate this fact), she became belligerent. She screamed over me and accused me of not calling back. I tried to explain that I was a paying customer and tried to explain to her the details of my life right now (that I would wish on no one) and that I had never been treated this poorly before by a representative of a company, she yelled, I find that hard to believe because you are a hot mess! At that point, I asked to speak to the owner and she declared she was the owner. She demanded that I take the appointment or get my money back. I desperately do not want this company to have my money, but I cannot risk not finishing the job as I have a very chronically ill child who is immunocompromised exposed to the dangers of mice in the home. Sam was cold, callous and just downright mean. She made a mistake and instead of trying to work with me, she instantly became combative and called me (a paying customer) names. I was irritated at the inconvenience of the missed appointment when I called but not overly angry, belittling, or aggressive in any way. She just launched an attack on me that was so insulting and demeaning. Plenty of companies out there that will help you with your mouse situation....no need to use this one and put yourself in the line of fire of Sam.

Chris was very knowledgeable. He took care of the mouse issue I had and taught me how to maintain a pest free space in the future.

Such quick response to our call. Willing to explain and was knowledgeable. Willing to work with us on our particular problem of mice.

Wow! Quick reply and fast appointment to correct my was pretty issue. Great customer service and took care of my wasps! Call them, you'll be happy you did.

They did a good job.

very nice people

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Personable and friendly service. Discussed options and recommended treatment. All in a non-pressure environment. Highly recommended.

Took care of our pest problem with 1st visit.

Chris was very professional, informative and prompt! He returned to our home two weeks later as promised, to respray and to check the problem areas. Very satisfied with the work. Would definitely recommend this company to friends, and will use them again!

Seems very knowledgeable

He is punctual, great at educating you about what is going on, priced fair, responds quickly and he is compassionate. His service was really good.

Great to deal with and very informative. He was very perceptive of my needs. It was a complete solution, he completely eliminated my problem.

They were very quick to respond. We had Chris come out twice for bees and a squirrel that was in the attic. He was professional and knowledgeable. He followed up with me after to make sure everything was ok.

They were very quick to show up, efficient , friendly and checked up to make sure the problems was solved.

They really personalize their business and services to whatever the problem is. Chris really took time to deal with our problem.

Very thorough and informative. Did a thorough overview of my home for recommendations. Services were fabulous.