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91% Recommended

7 Years In Business

Company Details

Contact

See Phone Number
316 Shoreline Drive
New Bern, NC 28562

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
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Achievements

Top Rated Professional
Elite Service Professional
Seal of Approval
Three Years With HomeAdvisor
20 Homeowner Reviews

Service Details

    Areas of Expertise

    • Maid Service: Weekly, Bi-Weekly, Monthly
    • One Time Deep Cleans
    • Move-In/Move Out Cleans
    • Pre-Showing Cleans: Residential and Boat Interiors
    • Post-Construction/ Post-Renovation
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.5
    23 Verified Reviews
    • 5
      15
    • 4
      6
    • 3
      1
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Customer Service

    Reviews

    Write a Review
    Showing 1-10 of 23 reviews Showing 0 reviews
    5.0 Nancy S. New Bern, NC
    3/11/2020

    Very accommodating to my needs when I needed a cleaning for an event.

    1.0 Larry H. New Bern, NC
    9/18/2019

    No, thanks.

    4.0 Nancy M. New Bern, NC
    5/16/2019

    These people are very professional. Their rates are probably the highest in this area, but they certainly do the job.

    5.0 Bob P. New Bern, NC
    4/27/2019

    Katie oversaw all operations. Her staff was professional and very thorough. Our house has never been cleaner! We will use her again.

    5.0 Shane P. New Bern, NC
    4/26/2019

    I have used them for my preparation to sell my home. My wife and I could not be happier with the initial service, and we have hired them to continue to keep the house in a perfectly cleaned condition though the sell.

    3.0 Gintas S. New Bern, NC
    2/20/2019

    Extremely detailed and thorough cleaning but be watchful on her pricing. We required post-construction cleaning. Our duct cleaners recommended her. It was between her and Marry Maid. Merry Maid quoted $850 and she quoted $950-1200 (based on hours). Once the work was complete, she charged me $1400.00. Unfortunately, I couldn't refute it because I wasn't at home and didn't have proof but my inclination is they inflated it because insurance was paying for most of it. I told her not to charge my card that was on file and she charged it and added a last minute 3.5% credit card fee. The last thing that irked me was her attitude during the house inspection. Every time I pointed out an area to be cleaned, she looked at me like I was crazy and she was doing me a favour. If you hire her, I recommend setting a no higher limit and ask her what cleaning is NOT included. Cleaning = 5/5 Pricing = 3/5 Communication and Professionalism = 3/5

    Response from Company:

    Thank you, Mr. S. [Consumer name withheld at their request] for taking the time to leave a review. I am deeply sorry you were not pleased. We are a top rated Cleaning Service 3 years in a row, Sun Journal Readers Choice Award 2017, 2018 and 2019. After the quote was provided you added additional items to be cleaned the morning we started your post construction clean. You added on cleaning all 11 window tracks, vacuuming furniture covered in sheet-rock dust, cleaning an exterior fish tank stand inside and out, as well as a counter top full of items. I did make you aware of the additional cost associated with your add-ons and you did authorize

    5.0 Virginia H. New Bern, NC
    11/26/2018

    Very good customer service. Worked with us in a pinch.

    5.0 Michelle D. New Bern, NC
    9/7/2018

    Kate is a very professional Housekeeping Service. Kate herself is extremely thorough and knowledgeable she saw things I would have never noticed that needed cleaning. If you are looking for someone who can put your mind at rest for a full and thorough home cleaning, look no further. Michelle and Joel DeWitt

    5.0 John P. New Bern, NC
    8/2/2018

    Perfect. Cleaned my entire house we just bought before we move in.

    5.0 Libby G. New Bern, NC
    7/25/2018

    Kate responded quickly to my inquiry and was able to fit my job in her tight schedule. The staff was thorough, efficient and considerate. I would not hesitate to use her services again.

    Showing 1-10 of 23 results Showing 0 of 0 results
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    Photos

    Cleaning by Kate
    20
    My work

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