Clear Choice Carpet and Air Duct Cleaning

They arrived on time, even calling ahead to let me know when they'd be there. The young man that cleaned the carpet was professional & efficient. I was considering replacing the carpet in my living room but held off on the decision until they werwe professionally cleaned. My carpets look great and won't be replaced any time soon.

it was ok service

THE JOB WAS DONE IN A TIMELY MANNER AND WAS TO OUR SATISFACTION. WOULD REUSE THEM IN TH FUTURE. VERY PLEASED.

Very courteous. However, I specifically asked about some stains in my carpets. The first trip out they did not even address the biggest stain. I called them, they sent the same person out who orignally cleaned the carpet when they said they were going to send a supervisor to address the stain. He spent a few minutes went through the same cleaning process he originally did for entire carpet. Did not even lighten the stain and recommended Oxi Clean for me to use. Why hire a cleaning company if you have to address the stains yourself. Would never use this company again.

The technician was exstreemly courteous. I can see the difference in the air after vents were clean. Must measure long term affect but for now company A-1.

I'm having difficulty rating him. As a professional guy, he was very personable and efficient. He came in, did the work in short order, and was very courteous. My problem was that I was not an educated homeowner. I thought the service encompassed more than it did. My expectation was that duct cleaning involved using a long brush and cleaning the ducts from all of the vents to the heating unit. After looking at several companies online and reading about their services, that was what I expected. Those other companies were, of course, much higher priced. Clear Choice was one of the many providers of this service and was recommended by you, so I took that as an indicator of a good reputation. The service provided did not meet my expectations not because Clear Choice was not reputable, but because I didn't truly understand the process. I expected a complete duct cleaning as I already described. What I got was the return duct cleaned and all of the vents vacuumed out. No offense intended, but had I been a fully knowledgeable consumer, I would have done it myself. Now I know... Bottom line is that I apparently had unrealistic expectations of what duct cleaning was and in this case I did get what I paid for. Next time I'll do more research. Again, the man providing the service was very personable and efficient and my response here is in no way intended to disparage him. Please do not use my ratings above. I only filled them in becasue the form wouldn't let me send it without doing so.

Called when they were coming, did a good job.