Reviews
4.5137 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 16% | ||
| 4% | ||
| 1% | ||
| 4% |
Showing 1-25 of 137 reviews
Dan S.
May 2025
Professional, courteous service. Technicians go above and beyond what is expected.
Response from
"Thank you so much for the 5 Stars Dan. We want to exceed our customer's expectations and I am so glad we delivered on that goal for your home's service. We value and appreciate your feedback."
Dan S.
Oct 2024
Excellent follow up. Technician experienced, knowledgeable and polite. Explained what he did and provided input and recommendations.
Response from
"Thank you so much for the wonderful review. We strive to provide the best customer experience possible from start to finish."
Rebecca C.
Jun 2024
Very professional upfront but did not deliver what they promised. Hired them to put insecticide insulation in my attic and clean out old insulation. When the actual crew arrived, they were rude, mouthy, didn't want to remove what had been agreed on, put a foot through the ceiling while working in attic and then tried to say it was already there, didn't put dams around attic hatches so when opened, a to. Of insulation billowed out into tenants living room, stepped on and broke duct work that was brand new, blew insulation into the air handler's water tray. As far as pest control, they put termite bait around house but never inspected/treated house as promised. They continue to send bills for renewal...not going to happen. I highly advise to use someone else.
Response from
"I apologize for the negative experience you had with Cleggs. I reviewed the notes on your account and see that we did make some mistakes during your insulation service. I also see that my local branch manager reached out after those mistakes were brought to our attention and sent out a supervisor asap to fix those mistakes in addition to refunding a portion of the job paid for. The rep we spoke with at that time in December 2022, Sarah, was happy with the resolution and we fixed our mistakes. I'm sorry we got off to the wrong foot but glad we were able to provide the service originally promised. The only balance owed is for your last quarterly pest control visit of $75. The annual termite renewal was cancelled and adjusted off. If you have any questions regarding your account please do not hesitate to give us a call."
Tracy I.
May 2024
Its done right
Response from
"Thank you so much for the wonderful feedback and the 5 Star Rating !!"
Jacob B.
May 2024
Prompt service, professionally communicated and completed.
Response from
"Thank you so much for the wonderful review. We strive to provide the best customer experience possible."
Anthony H.
May 2024
Satisfied with the service
Response from
"Thank you so much for the 5 Stars. We appreciate your feedback."
Monica G.
Apr 2024
Clegg's quickly responded to our call regarding a huge hornet nest at my rental property in Black Mountain. The entire job took less than 15 minutes AND at a fraction of the cost of other quotes that we were given by other local companies.
Response from
"Thank you so much for the wonderful review. We strive to provide the best customer experience possible."
Monica G.
Apr 2024
Fast service and very reasonably priced mold remediation in my basement, crawlspace, and HVAC ductwork; de-humidifier set-up and quarterly serviced. Highly recommend!
Response from
"Thank you so much for the 5 Stars Monica !! We strive to provide 100% customer satisfaction with our moisture control services."
Linda S.
Oct 2023
Cisco Rios is the best. Professional, friendly, courteous and always punctual. Cisco has been with us for over 10 years and we would have no one else service our home. He is the star of Cleggs in our opinion.
Response from
"Thank you so much for that wonderful review. You are absolutely right. Cisco is an outstanding person and service technician. He gives 110% to making sure his customers are happy."
Kisha B.
Sep 2023
We have had Steve do the service around our house for more than 8 years. He is a kind and efficient person.
Response from
"Thank you so much for the 5 Stars. Could not agree with you more, Steve is a long time employee and excellent asset in our Charlotte location."
Jim W.
Jul 2023
Very respectful and professional.
Response from
"Thank you so much for the wonderful review. We want our customers to feel like they are part of the Clegg's family. We want you to have the best customer experience possible."
John S.
Mar 2023
Courteous staff. Very accurate in their control techniques
Response from
"Thank you so much for the wonderful review. We strive for 100% customer satisfaction every visit."
Ogechukwu E.
Mar 2023
Unprofessional. Untimely. Dishonest. Highly recommend against this company unless you want to be charged for services not rendered.
Response from
"I apologize that Cleggs did not provide you with the excellent first impression we strive for. Is there anything we can do to improve upon your experience?"
Sherry S.
Jan 2023
Great response time
Response from
"Thank you so much for the wonderful review. We try our best to get everyone on the schedule asap."
Toccarra M.
Jan 2023
Easy to contact, understanding, enthusiasm about helping
Response from
"Thank you so much for the wonderful review. We strive to provide the best customer experience possible."
Richard D.
Dec 2022
Robert was our inspector once again. Very professional. Does an extremely thorough job and gave me great follow up again after our 6 month inspection service. Great job and highly recommend Robert as a representative of Clegg. Thank you
Otis R.
Aug 2022
perfect job
Gregory G.
Aug 2022
#1 in my book
Delwyn T.
Aug 2022
Great prompt service
Richard D.
Jul 2022
Robert was great. Thorough, competent and very knowledgeable. Very customer friendly.
Letitia W.
Jun 2022
Great experience with this company!
Robbie L.
Mar 2022
Very professional. Met my expectations
Bernard M.
Mar 2022
Nothing
James E.
Feb 2022
Great job
Mary W.
Feb 2022
I do not have time to punch in letters now