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This service professional has passed the HomeAdvisor screening process.
Learn about our screening process13 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Vinyl Lined Swimming Pool Install INGROUND POOLS ONLY
- Vinyl Lined Swimming Pool Repair INGROUND POOLS ONLY
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 1-10 of 10 results
0.50
Swanton, OH
4/13/2023
BUYER BEWARE: Cleveland Aqua Pros is a horrendous company to deal with. Long story short, I signed a contract (and made a 20% down payment) on October 24, 2020, to have an inground pool built by this company in 2021, estimated July 2021. By September 2022 they still could not tell me (when they responded) when they would build my pool. They never built a single thing for my pool. There is not enough space to list all of the failures of this company. If you are considering them, run away, but if you would like to know my full experience, you may e-mail me at koenig.t@hotmail.com. They lie, ignore, and cheat all the time. They go months without answering phones, e-mails, or texts. In October of 2021, the owner, Tom, claimed he still hoped to build my pool in 2021. Funny, because they never had the site survey done nor submitted for a permit, let alone registered their business. I even had a certified USPS letter sent requesting work to him which he ignored. In August 2022, he said I was up next, which should be about 3 weeks. 3 weeks came and went, and when I got an answer he said he did not know when he could build it. I fired him and found someone else to build my pool in a month while Cleveland Aqua Pros did nothing for 2 years. I could not have been a better customer. I bought them lunches, gave them gift cards, dropped off chocolate, and did not scream/yell/or anything after all these issues. Still, Tom treated me like garbage and lied and broke his contract with me. This company should be out of business.
5.0
Chris B.
Stow, OH
5/21/2020
Great job on a new pool liner. Took a great amount of attention to detail to make it look as great as it did. Can't wait to do business with them again!
0.50
Claudia J.
Independence, OH
5/14/2020
Unreliable.
0.50
Claudia J.
5/14/2020
Unreliable.
5.0
Heaven T.
South Euclid Oh, OH
3/2/2020
i love it
0.50
Latisha G.
Cleveland, OH
9/21/2017
The company's owner has very poor customer service. They lack communication and they never let you know they're coming.... you'll just wake up to a strange man in your backyard. They never finished the job... they just stop coming.
Response from Company:
We try our very best to take care of all of our clients. In this instance we had to make numerous stops to the home due to the poor condition of the pool. We do this on a scheduled route that gives the client a specific day that we will be on the property, But does not give them a time. It is hard to determine what time our technician will arrive to the property. The home owners were new pool owners, And did not realize the amount of work that is involved in treating and cleaning a pool that had not been in operation for quite some time. We found that all of the pool equipment had suffered freeze damage, and needed replaced. This was all replaced at a discount to help out the overwhelmed home owners. After the equipment was replaced we finished opening and clearing the pool for operation. At that point the services we were hired to complete we finished. The pool was completely clean and operational on our final visit.
5.0
Akron, OH
7/23/2017
4.0
Michael M.
Lorain, OH
10/22/2016
They were very patient and answered all of my questions to my satisfaction
5.0
Stephanie J.
Brooklyn Heights, OH
3/9/2016
My husband and I highly recommend Cleveland Aqua Pros. Jim & Tom were great to work with. Project was on budget and ahead of schedule. Plus their customer service is top-notch. We love our pool and spa! Hiring Cleveland Aqua Pros was an excellent decision!!
5.0
Mary ann L.
Lorain, OH
2/26/2015
Very knowledgeable and professional staff. Would definitely recommend
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