Cleveland Blue Skies, LLC

We contacted Blue Skies cleaning services in Highland Heights, Ohio, and spoke with a scheduler, Billie Jean, to inquire about residential cleaning services. Billie Jean went over the residential cleaning services Blue Skies provides- referring us to the Maintenance Cleaning Services list and what the Initial Visitwould entail. We gave Billie Jean the square footage of our home, 3000 square feet, and she provided us with pricing for the job, asked for a credit card to be put on file-explaining that it did not have to be used for payment (payment could be made with a credit card, cash or check), and scheduled a date and time for an Initial Clean to take place on March 16, 2022. We were told the cleaners would be spending about twice as long deep cleaning showers, dusting areas not normally dusted, etc. on their first visit. We got a confirmation email on March 13, 2022- confirming the date and providing the time the cleaning would take place from 8:30 am - 2:00 pm. On March 16, 2022, one cleaner from Blue Skies Services arrived at our home at 8:30 am. She came in with a tote of microfiber rags, a spray bottle, a Swiffer duster (which was visibly used from the previous cleaning), a microfiber mop head, and a vacuum cleaner. She quickly introduced herself. I showed her where additional cleaning supplies could be found in our home, gave her a walkthrough, and she began cleaning in a frenzied manner. At 11:20 am she announced to us that she was finished with the job and we asked if she could vacuum the couch. She made a call to Billie Jean and Billie Jean approved for her to vacuum the couch for an additional fee of $5.00. By 11:30 am our Blue Skies cleaner left abruptly, and never asked us to do a walkthrough to verify that everything listed on the Blue Skies Maintenance Cleaning Services list had been touched during our Initial Clean- where the cleaner was to spend about twice as long deep cleaning showers, dusting areas not normally dusted, etc. on their first visit. Upon our cleaner hurriedly leaving our home, we made a call to the Blue Skies Services office. We spoke with Billie Jean and informed her that there were several areas in our home that had not been fully cleaned and areas that had visibly been missed. We expressed our dissatisfaction with the cleaning services that were provided and questioned the amount of time the cleaner spent on the Initial Clean- just under 2 and a half hours. We were given the time of 8:30 am-pm for an Initial Clean to take place where the cleaner(s) were to spend about twice as long deep cleaning showers, dusting areas not normally dusted, etc. on their first visit. The Initial Clean service was not provided on March 16, 2022. Billie Jean told us that she would not be able to adjust the price accordingly, stated that the time provided was just an estimate of how long the job might take, and insisted that we have the cleaner come back to our home and for us to go over the areas she missed with the cleaner. We were also given the excuse that our cleaner was able to do the job quickly because she was young. Be aware, that you will be given the excuse that Blue Skies Services charges by the square footage not by the hour. Blue Skies Services provides a misleading estimated time it will take for an Initial Clean- which the cleaner is supposed to spend about twice as long deep cleaning showers, dusting areas not normally dusted, etc. on their first visit. However, in reality, the cleaner spends half of the estimated time touching the items listed on Blues Skies Maintenance Cleaning list- doing a superficial poor quality job. Future customers deserve to be aware of the poor attention to detail, total lack of accountability, as well as lack of professionalism that they may experience when using Blue Skies Services. The poor customer service provided by Blue Skies Services in Highland Heights, OH left much to be desired.

Tried them 3 times first okay just went downhill from there. Very poor cleaners, 3 girls came and they were useless . Had to clean up after them. My advice: don't even bother.

They did a fantastic job.

The young man that washed my windows inside & out, was professional, friendly, very fast, and extremely competent, even though it was his first day with the company and his first day washing windows

I have had them out just 2 times and I just started using them, both times they have shown up later than they said they would. In fact, the last time they came out, they were over 2 hours past their estimated time of completion.

Great service so far. Very flexible with schedule and extremely friendly and professional.

The staff was friendly and courteous, and they were thorough in their work. Customer service is responsive and prompt, as well as open to feedback. We have decided to hire the team on a regular basis.

The work was very thorough and the staff who visited my house were great! When there was some confusion over scheduling, everyone worked hard to make it right quickly. I would certainly do business with Cleveland Blue Skies again.

Very professional

Quality work

They stand behind their work. We had some area that were missed but they came within 24 hours and cleaned everything to our satisfaction.

Very trustworthy and competent!! Friendly and self driven!

I am not sure if some of the things I requested were clean. The couch and baseboards in my familiy room were not moved and cleaned. A check list of what was cleaned would help.

I have never had professional services, so it is difficult to rate. The ladies were friendly and efficient. I felt my house was cleaned very well. Itis unfortunate I can't afford to continue using your services.

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I first chose this company because of the Office Manager, Crystal, and her personalized approach with me. She made me feel important to her, and the company, right from my first phone inquiry. And that "you're important to us" mentality has proven to be more than just a sales pitch. The team who cleans my house takes every request to heart. They customize their cleaning to what I want done. They obviously take pride in their work. And Crystal continues to check in to see if I have any concerns at all. I feel like I'm their most valued customer. I will stick with this company, and I highly recommend them to everyone!

They did a great job, very thorough.

The owner was prompt on calling me and fitting me in his schedule. The ladies were friendly and professional

Prompt in responding to request for a quote. Pleasant on the phone and is willing to work around your needs. Even though my party was cancelled, I will be keeping them on file for future use.

Shawn was wonderful to work with, he helped me out with very short notice right before my 1st open house to sell my home. The girls were great too, I would just reccomend using your own cleaning supplies. My home smelled like white vinegar for days!

I had them clean my home at least 3-4 times. They were not consistent, although Shawn, the owner was courteous . Some of their work reflected "quick clean up" rather than thorough cleaning.