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Cloud 9 Professional Cleaning Services

Carpets or Rugs Clean at Home, Upholstery and Furniture Cleaning Service, Commercial Carpets or Rugs Cleaning Service,

About us

Cloud 9 provides professional carpet and upholstery cleaning services. Our exclusive low-moisture carpet cleaning process dries quickly, so cleaning is convenient and easy. We use non-toxic, citrus-based cleaning solutions that are safe for children and pets, and a carpet cleaning process that doesn't create any waste water, so it's eco-friendly. We've been in business since 2003 and we have always maintained a BBB A+ rating.

Business highlights

22 years of experience

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6115 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
52%
4
10%
3
3%
2
0%
1
2%

Filter reviews by service

Showing 1-25 of 115 reviews
Anthony T.
Dec 2023
5.0
Carpets or Rugs Clean at Home
Yes, I recommend this pro
Really good technician.

Cindy L.
Feb 2020
5.0
Carpets or Rugs Clean at Home
Yes, I recommend this pro
Good communication, on time and explained everything as they worked.

S H.
Feb 2020
5.0
Yes, I recommend this pro
Friendly, punctual, efficient Excellant Service

Karry S.
Jan 2020
5.0
Carpets or Rugs Clean at Home
Yes, I recommend this pro
Easy to work with and did a great job.

Kenneth O.
Dec 2019
5.0
Yes, I recommend this pro
Of all the duct cleaners I looked into, this was the best price and the service was top notch in every way.

Todd E.
Dec 2019
5.0
Yes, I recommend this pro
Family run business! Great, fast service. I would highly recommend them.

Rosalind C.
Dec 2019
1.0
The person was professional, wore shoe covers in the house and did a good job. My problem is with Jeremy the owner. I was having this service done for my daughter as a new home to her gift. Even though I was the person at the home and the only contact person, he insisted on having my daughters phone number for reference and I told him not to call her. Nevertheless, he had the worker call her (at work) when the worker was going to be early, text her at 5:30 AM for a review (she had been asleep for 3 hours and it woke her up) and the receipt is made out in her name. Jeremy also had a snippy attitude when I inquired about if vacuuming the furnace might cause damage (which when researching this was mentioned as a possibly) and gave me some vague answer on the type of system they used to clean the vents. Service was good, customer service not. UPDATE 12/04/2019: Jeremy got back to me. and denied everything about not calling my daughter which I had vehemently told him not to do. I will never call this company again. Although the work was performed well, the owner of the company does not take responsibility for himself or his employeeS.
Response from Cloud 9 Professional Cleaning Services
"Rosalind does not own or live at the residence where we cleaned, and we requested to have the occupants' information of file in order to perform work at the residence. As for the text message, there was an automated text sent to her daughter at 530AM, by mistake. The company that sent that text made an error and had our company settings on east coast time causing the text to go out at an inappropriate time. When we attempted to explain this, the customer became belligerent and accused us of purposefully disrupting her daughter. Of course this was not done purposefully. We strive to provide excellent customer service using both manual and automated tools. Most of the time we succeed, but in this case, an automated service was the issue."

Cindy W.
Dec 2019
5.0
Yes, I recommend this pro
Very impressed from start to finish. Highly recommend.

Terry A.
Nov 2019
5.0
Yes, I recommend this pro
Uriel arrived on time, was extremely knowledgeable and went above and beyond on cleaning both air ducts and dryer ducts. An excellent experience all around.

Eric P.
Nov 2019
2.5
Attempted to clean my dryer vent. Had good looking equipment. Seemed knowledgeable. I watched them work. It all seemed good. But, after they left the dryer vent was still partially blocked. Dryer was complaining about the duct being 80% blocked. Called another company to talk about a booster fan. They wanted to try to clean it first. It was shocking how much lint and rodent droppings were still in the pipe. The vent has a few more turns than normal. I suspect that simply confused the tech. The company and tech were easy to work with.

Keshavan T.
Oct 2019
5.0
Yes, I recommend this pro
Uriel was the tech who showed on time and did very high quality work. Very clean, courteous, professional. Highly recommend Cloud9

Susan F.
Oct 2019
5.0
Yes, I recommend this pro
Can't believe how much less we paid with Cloud 9, and the results were great. Nice to have sparkling clean windows!

Priscilla K.
Oct 2019
5.0
Yes, I recommend this pro
Very thorough and careful work. I will hire them for other cleaning jobs.

Jay A.
Oct 2019
5.0
Yes, I recommend this pro
Cloud nine contacted me within 5 minutes of my submission to Hone Advisor. , gave me a quote and also offered three appointment options immediately. The service person arrived on time and explained what he was going to do- then he went to work. Very efficient. When complete, the tech reviewed what he had done and also left us a separate quote for window washing ( a service he and I talked about while he was cleaning the ducts.). Five star service!!!

Ramnaresh K.
Oct 2019
5.0
Yes, I recommend this pro

Margaret C.
Sep 2019
5.0
Carpets or Rugs Clean at Home
Yes, I recommend this pro
The technician arrived exactly on time. He was extremely knowledgeable and professional. I had my carpets and sofa cleaned and everything looks great.

Jane R.
Sep 2019
4.5
Yes, I recommend this pro
Knowledgeable employees, efficient and clean work, told me about 2 rusty ducts to watch which was kind, on-time arrival.

Roger C.
Sep 2019
5.0
Yes, I recommend this pro
They used an ion infused system that eliminated water drop and streaks on the windows - first vendor we have used to do so. They were on-time and careful inside the house.

Dennis W.
Sep 2019
5.0
Yes, I recommend this pro

Joel S.
Sep 2019
5.0
Yes, I recommend this pro
Great people. Good communication. Accurate quote. Sparkling clean windows.

Sally L.
Aug 2019
5.0
Carpets or Rugs Clean at Home
Yes, I recommend this pro
Arrived on time and did a good job on my wall-to-wall and area rugs. Highly recommend this company.

Mike K.
Aug 2019
5.0
Yes, I recommend this pro
Great job !

Suzanne B.
Jul 2019
5.0
Yes, I recommend this pro
Cleaned our heating ducts and dryer vent. Did a great job, in a reasonable amount of time.

Christine S.
Jul 2019
4.0
Yes, I recommend this pro
Arrived on time. Helpful and respectful of my carpets and hardwoods. Would ask that they open the vents before they leave and test the air flow. There were particles that blew out of vents when I started the system.

Evelyn B.
Jul 2019
4.0
Yes, I recommend this pro
On time and did a fine job. Did not plug in unplugged objects or return chairs to original spots but otherwise was fine
Showing 1-25 of 115

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Cloud 9 Professional Cleaning Services is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

Cloud 9 Professional Cleaning Services accepts the following forms of payment: CreditCard

Yes, Cloud 9 Professional Cleaning Services offers free project estimates.

No, Cloud 9 Professional Cleaning Services does not offer eco-friendly accreditations.

No, Cloud 9 Professional Cleaning Services does not offer emergency services.

Yes, Cloud 9 Professional Cleaning Services offers warranties.