I hired Josh and company to fix a slight sag in the kitchen floor from prior homeowner negligence. Josh called me back within an hour or two of leaving a message (first good sign in Wilmington!) and scheduled a time to come take a look at my issue. He showed up when he said, gave me a fair quote and was extremely friendly, easy to talk to and very knowledgeable. I never felt rushed or uncomfortable asking my multitude of questions. I could tell he genuinely wanted to do the work and do a stand up job. After getting a couple other estimates, I decided to give Coastal a try. They did they work they said they would do with the results they promised and left the place cleaner than before they started work. Completely different story than the other contractor I had do the encapsulation years ago. A big thing for me too was who was doing the work. Josh and Josh (owners) did the work, as opposed to an estimator who prices the job and a crew with no prior or intimate knowledge of the issue and conversations on the front end. This was a huge selling point - the owners were directly involved from start to finish. 100% satisfied. I would absolutely hire them again and will recommend Coastal any chance I get.