Cobb Air Incorporated

About 1.5 years ago Cobb Air installed an outside AC unit and repaired a heat pump outside unit in which we were satisfied. The company is not anywhere near the company we first used, the owner Buddy Cobb gave us an initial quote and gave a repair date. We made sure someone was at the home and no repair tech would show up, no calls were made letting us know the tech could not come out, we would need to reschedule, we received no calls, I called him, we rescheduled 2 more times, again no return calls, no show by any mechanics. I am sure that customer service is on the bottom of Buddy Cobb list, if it?s even on his list. I could never refer his company again. Customer service is meaningless to him, be aware, if he installs, then collects the thousands of dollars for the new install you will likely suffer the consequences of his lack of customer service in case of any future warranty work. I would advise anyone to never consider using Buddy Cobb owner of Cobb air inc services. Time is the most valuable part of the human life, Buddy Cobb could care less about your time or anyones time in my opinion. It would be wise to RUN from Cobb air inc, they stole 3 days of my life, they never called me, they never showed up. After 3 times of not showing up, after they had removed the circuit board and supposedly order a new one and claimed to be in possession of the new circuit board would not bother to show up to install the parts, it was very puzzling, a phone call or text message letting us know they couldn?t make it is very easy to do. If they cannot make a phone call to reschedule but rather choose to abuse you by stealing your time what else might they steal? Trust and respect are earned, I fired Buddy Cobb because I cannot trust him or his work ethic any longer.

Great job! Very professional. Prompt call back and follow up.

My heat went out. Called them and they came over the next morning. My furnace was 20 years old, and fixing it would have cost half as much as getting a brand new unit. They had my new unit installed in no time, and I am very pleased with it! Now I have a 10 year warranty too!

Easy tip work with. Handled job with tenant with limited hassle. First day diagnosed and order parts; second day install.

Great rates. Quality work. Would definitely hire again.

I thought I had a contractor I could trust but the night before my installation. I was convinced to upgrade to a more expensive unit because there was a $1000 rebate from Daikin on this new product line. After the install, Buddy Cobb would not respond to any of my calls or texts to inquire about the rebate. Such a shady way to squeeze extra money out of a customer. I am very concerned! Whether or not I actually have a warranty, as Buddy said, they take care of filling out the info for both warranties and rebates. If a rebate did exist, Cobb Air stole it from me. I have tried multiple calls and texts between April 2020 and November 2020 but still cannot get a response. Go somewhere else for your HVAC needs with a contractor that will actually be honest.

Will use them again. And will recommend to friends

Very quick and reliable service!

Buddy quickly resolved the furnace issue and explained recommendations clearly for improving system.

Very personable young man. He kept me well informed as he worked and seemed to be very knowledgable. He went to work right away, found the problem and fixed it. The price was perfect. Thank you very much.

The technician was quick and professional.

Great experience technician was very nice and honest

none at the moment...

Buddy and his team were honest and provided a no-nonsense consult. Would hire again for future work.

Good company to do business with.

Service and results were good. Very friendly service person.

Would use again good service

Buddy was responsive and was good about explaining the issue and how he planned on resolving it. He also gave me good maintenance tips.

Brad was on time and took care of the repair promptly and professionally.

quick and fast

Responded quickly and arrived early to the appointment. Diagnosed the problem easily, replaced the part, and had the system running in no time. Very reasonable quote. Overall, excellent service! In fact, a neighbor took their name so he can use them in the future.

Time frame for scheduling and getting here was a bit long, but I realize they are slammed with a/c not working and I m ok with that, just impatient. He found the problem, repaired it and was gone in about 30 minutes. Overall, great job.

Found Cobb Heating and Air through HomeAdvisor and have got to say, these guys are on point!! As soon as I submitted for a quote, I received a call in less than 5 minutes, and had a tech on site in less than 2 hours. I was provided multiple options to resolve my issue and presented the pros and cons with each. I scheduled the installation of a new furnace unit immediately. On the day I had chosen, I called to get an estimated timeframe on the install only to find that the techs were en route with my new furnace. The install was quick and efficient and the techs cleaned up after themselves when they were finished. I now have a cool house (central air) and a go to company for any of my heating or cooling needs!! Communication and follow up was top notch and both those over the phone, and on site, were friendly, courteous, and respectful of my home. Thanks Brad, Buddy, and Justin for giving me back a comfortable home!!!

Thanks, Great job!