Cochran Exteriors

Did good work.

They are the middle man. They order the product and have contractors install. Got the wrong sliding glass door twice. The first time they had already pulled the old door out and had to shimmy it back in. It wouldn't open properly and I threw my back out and had to see a doctor and go to therapy. The second door was still not correct. Was told because this was a manufacturer error they, the manufacturer would have to eat the cost of the door and the installation because it was the least they could do for my situation. Turns out the least they can do is charge me full price then decide they will give me $1000 off my total bill of$32,000. I had all new windows and doors installed. First install was July 24th. The final door being put in October 7th. I guess customer satisfaction is not guaranteed....

Reminder: if you find this review helpful please remember to Like it. Summary: We chose Cochran Exteriors expecting to pay a premium to not only have our roof redone but to also pay for Service (stress-free experience) and Guarantee (so we would have a stress-free experience if something happened in the future). Service was a complete failure and, while the roofing work itself seems to have been done well, we do not think Cochran Exteriors was worth the price we paid for the services rendered. Potential Alternatives: List of organizations who we wished we would have solicited instead, vetted by online reviews only and in no particular order. -Cox Residential: https://coxres.com/ -Trojan Roofing: https://indytrojanroofing.com/ -Watertight Roofing Indy: https://www.watertightroofingindy.com/ -Indianapolis Roofing LLC: https://indianapolisroofing.com/ -Indy Roof Company: https://indyroofcompany.com/ Objective Explanation: The following are verifiable, objective facts that can be proven through our correspondence with Cochran Exteriors and does not include the emotions felt along the way. Please use your imagination on how you would feel in similar situations. Start Date (initial contract signed) - 6/15/2023 End Date (work performed and all materials removed from property) - ~9/1/2023 Noteworthy Counts No Show, No Call (non-weather related): 2 Showed with No Notice: 3 Reminders of Unfinished Work: 5 Total Days with Workers On-Site: at least 8 Work Order Errors: 2 (one major one caught by the Homeowner, saving everyone added scheduling time) Timeline Deleted due to character limit.

Thanks

Most important: They deliver what is promised and take care of any details that need following up (there's always something).

Positive experience

I hired Cochran to replace my roof a few years ago, they did a good job so I hired them again to replace siding. This second experience is unacceptable and very stressful. There were communications issues - a crew arrived when I did not expect them, weeks later they said they had finished the job without letting me know. There were issues with how the siding was installed - The crew poorly finished the job, and I had to call the office to have parts of the siding redone. This should be a function of quality control, and not be left to the customer. There were issues with integrity - At one point I was told they had reset a part of the siding to cover a white area between the boards, but it turned out that they had filled the area with color, which washed out after rain that day. The crew accidentally broke the finials off my guard rail, but did not tell me about this, and the ladders damaged part of my gutter because they did not use gutter protectors. This lack of professionalism and not being forthright about the damage to my home, hurt my trust in the workmanship and integrity of the company. There were clean-up issues, nails were strewn around my yard and ladders were left on my neighbors yard during the work. They said they would fix the issues and sent out a quality control specialist. I had hope after this, but within a week a crew arrived to replace a damaged shingle, and threw a ladder up against the gutters, again without observing any degree of professionalism and protecting the gutters from damage. I paid more for the job because I trusted Cochran Exteriors after a first positive experience. A company is only as good as its least professional crew or supervisor. I am hoping that the issues are going to be taken care of by Cochran. At this point, I would not recommend this company - there is absolutely no need for the level of stress we have experienced, all because of the lack of a good supervisor, decent quality control and follow-up and management of the various crews, and communication with the customer.

We contacted them sales person come out and measured and told us that they will get back with us the nest day with the measurements and quotes. He comes out no problem there. The next day he send a quote after leaving a sample of sidings i picked the ones we wanted, he send quote and for me it was very reasonable i had someone else to compared too and it was a good quote so i told them that i will hire them . They they will order the suppes weeks go by and he told me he was going to let me know when the siding was in .(this was 3 weeks) i signed the quoted amount and hired them. He asked for half down and i agreed he needed the money to be paid only with debt card and i did this immediately, 2 weeks pass no word from him . and last week someone from Cochran showed up i didn't not know about him. apparently this was the installed to do measurements . I asked him when will they start and informed me they haven't even ordered the supplies so i called the office myself and stated they were never orders so they waisted my time and money and quoted me different after words

Wonderful transformation. Hired them again for 2nd project

I hired this company to replace my roof and do additional repairs. The crew did not finish my roof in one day, and if course, it rained that night. They did not cover parts of the roofs and water came to my living room. I called that night after being up replacing buckets of water, in the morning I reached out again because it was raining again and nobody was coming over to cover up the roof section. Mid-morning crew finally came to stop the water and finish the roof. After not hearing from someone for ONE WEEK, I reached out and finally thought I got some answers. Almost TWO MONTHS after my roof was put on, I finally got the inside of my house repaired. I would call the office and would be directed to my sales reps, then I would not hear from them for days and only after I reached back out to them only to be directed back to the office or have my questions completely ignored. Even after explaining how bad their communication was, it got worse. At no point did anyone reach out to see if the roof was done properly and no rain was coming again, simply inexcusable for a business. I would not recommend this business for any roofing needs you may have.