Sveagle Plumbing, Heating & Cooling

December 13, 2023 I made a call to Sveagle Plumbing requesting service at *** Pueblo, Colorado for sewage backup in downstairs laundry room and bathroom. After diagnosing the problem Sveagle said the problems were with the outside sewer lines and that they would need to be repaired. They gave me three options to choose from. There was a $9,000, 13,000 and $25,000 repairs. From my understanding they explained the $9,000 and 13,000 would only be temporary fix or as they stated a band-aid. The entire lines would eventually need to be repaired. From our understanding the $25,000 would replace the line up until the sidewalk. But as we later learned this was only a spot repair with and installation of two cleanouts. Regardless, I just wanted it fixed and wanted to stop the back ups. If it was going to cost $25,000 so be it as long as its fixed. Well after excavating my yard and nicking a water line (the city had to be called to shut off main line) we were told there were two more spot with damage in the sewer lines found closer to the sidewalk. Because of the location of the gas and water lines it was now going to cost an additional $29,000 to fix. They would only fix up until the sidewalk. They would have to hand dig because of the location of the gas line. Nothing was ever mentioned about pipes inside the home at this point. They dropped the additional $29,000 while my yard is completely torn up and still without use of our drainage system. Out of lack of knowledge and desperation we applied for loans on the spot to see if we could get approved. They had already gotten me approved with one of their lenders for the $25,000. So now they would get my girlfriend and I to apply for the additional $29,000. I talked with Mitch the owner and asked why was this such an expensive project? I have friends who live in the same neighborhood who had their outside sewer lines replaced for $6,000, $12,000, and some up to $20,000. But $54,000!!! He told me he did not want his company on the news for blowing up a neighborhood because of where the gas lines were located but was willing to give us a 10% discount. So the total is $49,347.00 plus relandscape and replace concrete border that was damaged. This project began December 18th or 19th. They rented a small excavator at first and then a much larger back hoe. The job was considered complete January 29th 2024. During the time period of December 18th 2023 and January 29th 2024, the main water line was nicked and they had to have city come out and shut it off, the yard and sprinkler system torn up, main water line shut off for over a period of 5 days, we had to find another place to stay over New Years weekend because of no water, and consistent back ups after they said everything should be flowing properly. February 4th 2024 we experienced yet another back up in our laundry room and bathroom. Chicken soup is now causing the back ups. The are now saying the inside pipes are bad and will eventually need replacement. On a side note, when I wrote a review for google rating them as one star service they showed up like the mafia asking me to take it down until the job was fully complete. As for payment, we felt a bit threatened to finish the application and approve the charges. They would send someone over if we did not activate the loan to help us out. At no point was a permit ever pulled for this job! Very unprofessional and will take advantage of vulnerable customers. Buyer beware!!

The best price and best quality of work hands down. They replaced my sink/faucet. They were great, overall the best I have worked with it.

very pleased.

They did very nice work.

Great company, they did an excellent job.

I would never have hired these people, prices are excessive for job done and very poor customer service, even though I have a 3 year warranty. Never again

Quick and easy. Friendly technician. There was a gas leak after fix but caught tech before he left. Screw just needed more tightening. Not inexpensive but I needed the work done ASAP. And it was done quickly and efficiently. Would recommend.

They were incredibly considerate of my elderly father, who suffers from mild dementia. I could not recommend them more highly.

Very professional and good work.

Very professional, full explanations, answered questions fully.

He was quick to respond, efficient, and problem was resolved at a minimum cost.

Very honest about costs and time frame. Great customer service.

They really helped me out and the work was great. I had reached out to three companies but Mitch was able to get out ASAP.

Came right away. Very quick work and fixed our refrigerator.

The job was a little pricey, but it was "completed" in a good time. Unfortunately it was not completed. There was a gas cap that didn't get installed when it should have. It took a couple days to get back in touch with the company for them to come back out and put that together. Outside of that; it was really uncalled for for the company to sit there and ramble about their political opinions on California.

Punctual, knowledgeable and kept everything clean.

They were very quick and pleasant to work with. We have used them many times and we would recommend them.

He came and detected a leak for me.

Mitch was fast and got it done! Took some detective work to find the leak. Thanks, Wolf

On time, professional, and accurate estimate.

I basically hired the most expensive plumber in town, because I was stuck and it was an emergency. Probably could have saved 30-40% of the job cost, but I didn't have time to do that sort of research. I think Home Advisor recommends vendors strictly by satisfaction rating, not by cost (?)

Awesome

Quick and efficient.

They were on time, efficient, and courteous. Top quality operation!

Service was fast and well done.