Colonial Marble & Granite

I ordered a kitchen island countertop from Colonial and it arrived and did not fit and was discolored at the seems. I rejected the countertop and they took it back to their shop. Now I can even get a callback. I am out $6,000

Our experience with Colonial was absolutely horrible, and we recommend you go elsewhere. We purchased granite for our kitchen and two bathrooms, plus sinks for the 3 rooms, faucet sets, and a large vanity cabinet for 1 bathroom. From the beginning to the end, there were multiple problems. We found that there was zero customer service, and therefore needed to leave messages for several "managers", none of whom communicated with each other in trying to solve issues that arose, including improperly measured and cut granite countertops, which caused plumbing issues with the installation of the faucet sets. The master bathroom back and sidesplashes were defective and returned to the store. Weeks later, installers returned with unacceptable granite that did not match. Colonial's installers brought the granite for the kitchen, but not the backsplash tiles as ordered and paid for. After multiple telephone calls, I Iearned it was back-ordered. I canceled it and ordered the tiles elsewhere.

Template calculations were wrong and backsplash was too short. As as result the chair rail had to be lowered to meet the backsplash. The install team rubbed a liquid onto the granite after install which left streaks that will not remove, I emailed pictures of the damage to Colonial but after a dozen phone calls, no one has called me back. This is a shady outfit and I would pick someone else.

Avoid. This. Company. I was lied to about their policies, no one ever called me back - I had to track them down. When I did, their reps seemed disinterested, at best, some unapologetically rude. The techs were completely non-communicative (y yo hablo Espanol no problema) and they made a terrible mess. But on top of everything else, they didn't cut the stone the right size (the only thing they do), then tried to slip me the scraps they re-cut while I waited a week without a kitchen sink or stove.

Superb quality. Worked well with general contractor.

Do your home work. The cheapest is not always the best way to go, I love my kitchen!

Our overall experience with Colonial Marble & Granite was quite good. The staff at the New Cumberland office was very professional and knowledgeable. We did have some difficulties with the fabrication staff contacting us and then not returning our emails/phone calls. The templater did not leave a good impression...he arrived 40 minutes early for an 8 AM appointment that he had confirmed for 8 AM the evening prior.....we were not even out of bed...and he seemed challenged in his communication abilities. We requested several additional small pieces of granite in addition to the countertop and it seemed like anything out of the "norm" could not be understood by the templater and the fabricators. Fortunately, the manager at the New Cumberland store resolved issues easily. Installers were great. All in all, a great product at a very good price.

Buying experience: good -- respectful sales staff. The installation experience: horrible, mistake made worse by lack of communication (did not call to let us know they would not make the evening installation window, and then were 45 minutes late the next morning), and then threatening my wife in our home when we wanted to work with the resolutions department to pay rather than pay on-site (my wife was not even given the right invoice) Resolution experience: respectful, but in all, not fully satisfactory. The resulting discount they provided for their mistake in fabrication and then the horrible installation experience did not even cover having our contractor and plumber reconnect our old counter top and sink while we waited for their mistake to be rectified.

Zzzzz

Very professional from start to finish. Had counters installed a week after measuring! Fantastic!

Devon was awesome to work with regarding our Tile project. I would highly recommend them to anyone. The finished product was spectacular!

Good company!

Workers were on time. Very courteous and professional. Did a nice job cleaning up after the installation. Excellent work!

Very Professional. Did good work and courteous.

Installers were friendly and answered questions.

Work was excellent and the installer an immediate friend!

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Colonial has an excellent selection of products. The customer service is terrible. Stella is forgetful and not detail oriented. She ordered the wrong color and edge of granite. I called to correct it, multiple times. I was not refunded my money for 7 weeks. My contractor installed the granite. I will gladly pay more elsewhere than use Colonial again.

Amazing price, large selection, and very professional.

Installers were so fast and efficient it was amazing. So was their plumber.

Countertops just installed 2/16/18. Looks great, perfect installation.

Great overall very proffesional