Colorado Turfin'

STOLE MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Read the Text messages from me, Owner Brian and Sales Person Heather! I have never been treated like this before when I want to spend 30k with a company. So I had this company come out to my house 4 years ago for an estimate from the Garden and Home show. We decided to wait at this point to pull the trigger. 3 Years later (2021) we were looking to sell our house and buy a smaller house for Parker while we moved fully to Mexico. Heather came out and gave us the quote on the new home. Well, the lender messed up the loan big time so we had to cancel buying the new home. We decided to wait till we sell the home we are in before buying another one first now. Fast forward 9 months. The market shifted and we took our home off the market. So now we wanted Turf in our front yard in our old home instead. I tried texting them and calling them before finally getting a response. When I did the owner did not want to come out or give me a refund of my 1k. I have text messages of it all you can read them on Google reviews. As the Text says to Heather that we should apply 1,000.00 Dollars to another job. I was ready to have Turf on my house and this is how the owner talks to his clients. Also, he called me and was wanting to go fight somewhere since I told him I would be putting up reviews. Grow up Brian learn how to treat clients. They lost an easy sale because of Owner Brian having a big head. Shocked he has any clients at all. PS: Heather was great Company not so much.

No follow-up. It's been 14 months requesting warranty work, hell I just want them to let me know what I need to do to fix the problem. No response from them, total blow off.

The installers were very professional and efficient. We really like the look and feel of the installed turf and our dogs love it!

Really liked the guys at Colorado Turfin’. Fair price and did a good job. Even recommended them to do a coworker’s backyard. My only complaint is one of the guys left a cigarette butt in the backyard. Otherwise, good job on the turf.

The turf we had installed looks amazing, and our 3 year old loves it. Not only is it a safe landing for her but it also dramatically cut down on the bugs! We have had several family events here since the instillation and every time, the turf is a topic of conversation and everyone is a little envious. We did have an issue during instillation, where the bobcat drove over our drip line and busted it. However, Heather made sure that it was corrected, and even worked with an additional contractor to ensure the drip line was as good as new. I gave the value for for money a 4 because we had gotten a quote from a different company that was about $8k lower, however, we went with Turfin' because of the warranty as well as the super fancy cooling technology.

I am working with Heather to resolve a previous issue. I expect it to be corrected by Sept. 27.

Horrible customer service. Owner is not willing to fix issues. Property damage done while installing and will not stand behind. Beware.

outstanding customer service and professional installation. their team got a very large backyard done in a day. will now save money because of no need to water and comfortable to for my kids to play on. i tried to have a guy do this who was clearly out of his league. the guy disappeared with my money so i found this team. they were great!

Friendly work crew and awesome turf product!

The professionalism of the companyâ s employees during the estimate as well as the install was outstanding.

The only thing they forgot to put the guards around the rocks but overall it's a beautiful job

Completed quickly.

Met them at the Home/Garden show in 2018. Met with Brian at the house, he took measurements, was timely with the quote, COI, and installation in March of 2019. I was very happy with the results. One year later (2020), having issues with the product separating at the seams and a large sink hole - he was very responsive and got a crew out to address. A couple hours later, issues appeared to be handled, and the rest of the summer/fall the product was fabulous. One year later, same time of year (right around late winter thaw), the same issues came up in the same part of the lawn, but a different spot. I now suspect that whatever they are putting under the fabric is not handling the freeze/thaw in our climate very well, causing the fabric on top to move and separate - in this case, the sink hole is on the seam, so I believe it is a direct result of water getting through there and damaging the material under it . When I reach out to Brian, by forwarding our previous email thread, explain the current situation and include photos. Brian doe not remember who I am, (I have just forwarded our previous 2 years worth of conversations about the install and repair). He claims he cannot find us in their system under either myself or my husbands name, and asks if it was his company or someone else that did the work. After a dozen emails back and forth, after I finally forward him photos of the receipt from the initial install, he starts to get snippy about the issues, saying we are out of warranty, it cannot possibly be his product at fault, and its $350 an hour from the time the guys leave the shop in Frederick, CO to drive to Aurora to look to see what the issue could be. I am willing to pay a crew to take a look, but that pricing is well above what their rates were for the initial install - and $350 for the hour it will take them to get between Frederick CO to Aurora CO is well over reasonable travel time expense. - I used to recommend them when people commented on how nice the turf in the backyard looked - not going to be doing that going forward after experiencing this absolutely unprofessional and frustrating back and forth, and a labor quote that is clearly a **we do not want to do this** price. In summary, the initial installation went smoothly, and the product looked great until the sinkholes and fabric separation occurred a 2nd time. When our choices for maintenance/repair are being raked over the coals, or doing it ourselves and voiding what is left of the warranty, that value has greatly diminished.

Their team was right on point on the estimate and scheduling, however when they installed the turf it went bad. The estimator did not inform the installers of what we wanted. Putting green is somewhat unusable. The estimator came back and took one look and said this is bad and we will make it right. They were going to come back with a roller (this time as they did not have during the install due to it was on another project) and bring out more base to keep the ball from rolling off the green. Someone did come out, no roller and pushed some base around and called it good. Now we will need to hire a different company to make these correction. The green does look great other them some ripples due to not rolling and the fact all the balls roll off the green.

Bryan made my 74 yr mother cry. Pulled down her fence and now will not show to complete the work and has her money What a jerk-

very good overall experience, I recommend Colorado Turfin to install your doggie turf!

Highly recommend. Excellent customer service, high quality product, great value.

Very professional installation very quick and they cleaned up after themselves Very happy with the product and no maintenance

The owner is unprofessional and rude. Still, I was naive enough to allow them to do the work, they did the work, looked good initially, but the following day I discovered they had covered up the front yard water meter and water meter shut off valve. Contacted Brian and he did what he has done with previous conversations, said he be there and he never called or showed up. So contacted the City of Longmont to tell them about the situation and they told me it was Colorado Turfins responsibility to uncover. So after several days and digging out the water meter and shut off valve myself, I found the shut off valve to be bent and damaged. Again, contacted Brian with text and photos of damage, instead of helping resolve the issue he again threatened me this time to not show up or resolve the issue until I have an honest review done by my daughter on the Colorado Turfin social media page removed. Brian told me he would not answer any of my calls and wanted all in writing, so I told him I would submit my writing to City of Longmont and the Better Business Bureau. Brians unprofessional response *Sounds good*.

Great company. The crew was outstanding and took pride in what they do.

We have a small backyard that wouldn't grow grass. We contacted Co Turfin, Amanda came out, gave us a quote. It was installed Yesterday. 4 clean cut, polite guys came. It is beautiful, Our yard and work area was spotless when they left. We are thrilled with the look

From Amanda the sales women to all the installers they were friendly, professional & efficient they did beautiful work now I have a Perfect beautiful lawn .

We wanted to replace our small 375 foot grass backyard with pet turf because 2 big dogs had destroyed the yard. Amanda came to give us an onsite estimate within the week. The crew came and installed the turf; they were pleasant, professional, and efficient. I highly recommend this company. SynLawn quoted us $6K for the same job that this company completed for $3K.