Approved
Complete Chimney
Gas, Pellet, or Wood Stove Service, Gas, Pellet, or Wood Stove - Repair, Brick or Stone Fireplace (Gas) - Install,
About us
Here at Complete Chimney, we have been servicingn the Orange, Duchess, and Ulster Counties of New York since 1985. We have over 20 years' experience in the chimney industry. We specialize in chimney sweeps, chimney repairs, and painting. We pride ourselves on our hard work ethic, experience, and friendly customer service. We are known around town as the best in the business and we have the referrals to back that up, please give us a call today. Fireplace cleaning $159.99, oil and gas $189.99, wood stove $225.00. Please view discounts, promotions, ad value deals.
Business highlights
41 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6194 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 7% | ||
| 1% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 194 reviews
Michael L.
Jun 2022
We contacted Complete Chimney in October of 2021 for a water leak from our chimney into the bedroom fireplace. They came out, provided an estimate and we hired them for the repair in early December. They recommended a new chase cover to fix the water intrusion. Fast forward to April 2022, 5 months after the work had been completed. We experience the exact same leak in our fireplace. We contacted Complete Chimney to inform them the water leak had clearly not been fixed. They came over and said it was "all tight". After I expressed I was unhappy with the issue not being resolved, Complete Chimney became very confrontational and started blaming other areas of the roof for the leak. Areas which were not an issue only months ago when Complete chimney provided their chimney inspection. We contacted another certified Chimney company for a full inspection and another opinion. They have documented the chase cover was not installed correctly and is the direct source of the water intrusion. After informing Complete Chimney of this they have chosen not to respond to us and will clearly not stand behind their work. Their poor workmanship has rendered our chimney useless, and made the water leak worse. The issue persists and our chimney now lives with a tarp covering it. Please take this word of caution seriously when considering hiring Complete Chimney for any service. We regret hiring them and are out several thousand dollars. We believe not standing behind your work and ignoring customers is a direct indication of how this company operates.
Response from Complete Chimney
"As explained to Michael, the prefab zero clearance chimney was constructed incorrectly from the start As the chimney pipe ended 7?s from the top opening & below the screened covered 30?x30? opening ( this is where a stainless steel chase cover is generally installed) he did not have a chase cover nor storm collar but since the chimney pipe was below the top there was no way for these to be installed. This was the obvious area for water intrusion to enter directly, Michael had lied to his insurance company to win his claim as he had called me after 5 months and 16 rainstorms later stating he once again saw signs of water intrusion, I went to"
Michael L.
Jun 2022
We contacted Complete Chimney in October of 2021 for a water leak from our chimney into the bedroom fireplace. They came out, provided an estimate and we hired them for the repair in early December. They recommended a new chase cover to fix the water intrusion. Fast forward to April 2022, 5 months after the work had been completed. We experience the exact same leak in our fireplace. We contacted Complete Chimney to inform them the water leak had clearly not been fixed. They came over and said it was "all tight". After I expressed I was unhappy with the issue not being resolved, Complete Chimney became very confrontational and started blaming other areas of the roof for the leak. Areas which were not an issue only months ago when Complete chimney provided their chimney inspection. We contacted another certified Chimney company for a full inspection and another opinion. They have documented the chase cover was not installed correctly and is the direct source of the water intrusion. After informing Complete Chimney of this they have chosen not to respond to us and will clearly not stand behind their work. Their poor workmanship has rendered our chimney useless, and made the water leak worse. The issue persists and our chimney now lives with a tarp covering it. Please take this word of caution seriously when considering hiring Complete Chimney for any service. We regret hiring them and are out several thousand dollars. We believe not standing behind your work and ignoring customers is a direct indication of how this company operates.
Response from Complete Chimney
"As explained to Michael, the prefab zero clearance chimney was constructed incorrectly from the start As the chimney pipe ended 7?s from the top opening & below the screened covered 30?x30? opening ( this is where a stainless steel chase cover is generally installed) he did not have a chase cover nor storm collar but since the chimney pipe was below the top there was no way for these to be installed. This was the obvious area for water intrusion to enter directly, Michael had lied to his insurance company to win his claim as he had called me after 5 months and 16 rainstorms later stating he once again saw signs of water intrusion, I went to"
Vior T.
May 2022
Had we known Complete Chimney was with Home Advisor, we would have hired Mike Doran through this agency rather than independently. He was subcontracted by our pool service, and, 5 weeks into the installation, he said to me and my spouse, If you want this job done correctly, it is going to cost twice as much. Though we begged in writing to get a contract and an itemization of services, none was ever provided. Mike Doran then verbally attacked us over the telephone. Terminated and Reported for Unethical Business Practices, Negligence, Extortion of Services, Consumer Fraud, and Verbal Abuse to: New York State Attorney General #1-371056982 Federal Trade Commission #147850938.
Response from Complete Chimney
"These people are completely irrational. They are being sued by three other contractors. I have not been paid for my services still and neither have the other contractors. If you are a contractor & either this man or his partner contacts you be aware I ( first time in 25 years of service have I ever had to do this with any of my customers) put a mechanics lien on there home and are suing them for payment in the town of Lagrangeville, NY court date is July 12th 4:00 All work provided was to manufacture spec code requirements with only UL- list vent pipe and connections. Aqua pool service ( highly rated company as well) filed a Machanic?s l"
Vior T.
May 2022
Had we known Complete Chimney was with Home Advisor, we would have hired Mike Doran through this agency rather than independently. He was subcontracted by our pool service, and, 5 weeks into the installation, he said to me and my spouse, If you want this job done correctly, it is going to cost twice as much. Though we begged in writing to get a contract and an itemization of services, none was ever provided. Mike Doran then verbally attacked us over the telephone. Terminated and Reported for Unethical Business Practices, Negligence, Extortion of Services, Consumer Fraud, and Verbal Abuse to: New York State Attorney General #1-371056982 Federal Trade Commission #147850938.
Response from Complete Chimney
"These people are completely irrational. They are being sued by three other contractors. I have not been paid for my services still and neither have the other contractors. If you are a contractor & either this man or his partner contacts you be aware I ( first time in 25 years of service have I ever had to do this with any of my customers) put a mechanics lien on there home and are suing them for payment in the town of Lagrangeville, NY court date is July 12th 4:00 All work provided was to manufacture spec code requirements with only UL- list vent pipe and connections. Aqua pool service ( highly rated company as well) filed a Machanic?s l"
Irina S.
Feb 2022
Mike performed quality job in efficient manner. He provided me with a lot of information, explained in details what need to be done . I recommended him to my friend .
Irina S.
Feb 2022
Mike performed quality job in efficient manner. He provided me with a lot of information, explained in details what need to be done . I recommended him to my friend .
Kathleen K.
Feb 2022
Mike and his assistant came to my house to sweep the chimney and while there noticed that something with my heater needed to be fixed. Hefixed the problem. I would highly recommend Mike. Very knowledgeable and explains what needs to be done.
Kathleen K.
Feb 2022
Mike and his assistant came to my house to sweep the chimney and while there noticed that something with my heater needed to be fixed. Hefixed the problem. I would highly recommend Mike. Very knowledgeable and explains what needs to be done.
Dorothea M.
Jul 2020
Did the work well
Dorothea M.
Jul 2020
Did the work well
Thomas C.
Sep 2019
I HIRED MIKE TO DO AN INSPECTION AND CLEANING OF MY CHIMNEY AND DRYER VENT PIPE. HE TOLD ME I DIDN'T NEED A CLEANING THIS YEAR,VERY HONEST AND PROFESSIOAL. TOM C
Thomas C.
Sep 2019
I HIRED MIKE TO DO AN INSPECTION AND CLEANING OF MY CHIMNEY AND DRYER VENT PIPE. HE TOLD ME I DIDN'T NEED A CLEANING THIS YEAR,VERY HONEST AND PROFESSIOAL. TOM C
Henry B.
Apr 2019
Pro was knowledgeable and explained the whole process.
Henry B.
Apr 2019
Pro was knowledgeable and explained the whole process.
Dianna Z.
Jan 2019
Very Nice and pleasant to work with.
Dianna Z.
Jan 2019
Very Nice and pleasant to work with.
Bob F.
Jan 2019
This guy is awesome. Did what I asked him to do plus recommended additional work that I should consider doing. Would hire him again in a second. He also played his guitar for me and did it for free. 😎
Bob F.
Jan 2019
This guy is awesome. Did what I asked him to do plus recommended additional work that I should consider doing. Would hire him again in a second. He also played his guitar for me and did it for free. ?
Diana A.
Aug 2018
The service was good. I was not the home owner at the time. I was a tenant--Mike was very nice and informative. He also went the extra mile to patch up a crack near the chimney, which was not part of the job.
Diana A.
Aug 2018
The service was good. I was not the home owner at the time. I was a tenant--Mike was very nice and informative. He also went the extra mile to patch up a crack near the chimney, which was not part of the job.
Louis T.
Feb 2018
On time, clean job, good price and knowledgeable...Mike did a great job explaining every step of the way!
Louis T.
Feb 2018
On time, clean job, good price and knowledgeable...Mike did a great job explaining every step of the way!
Mark S.
Jan 2018
Once I put my request into Home Advisor, within an hour, Complete Chimney called to Schedule an appointment. Mike showed up on time and was very knowledgeable.
Mark S.
Jan 2018
Once I put my request into Home Advisor, within an hour, Complete Chimney called to Schedule an appointment. Mike showed up on time and was very knowledgeable.
RICHARD A.
Sep 2017
He did an ok job and he was available the next day...but honestly I will look for someone else in the future.
Response from Complete Chimney
"You received professional service from all aspects of my visit, my recommendation only consist of information that pertains to the overall safety operation of your wood stove, when inquiring about my service you stated you had a fireplace, I apologies for the added fee but wood stove service is very detailed takes a bit longer to service. Sorry you feel that way as my goal is to inform and exceed customer expectations at all times Thanks for the service star ratings anyway I was only able to schedule you the next day as I was working very close by and the time frame worked."
Licensing
State Contractor License Requirements
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FAQ
Complete Chimney is currently rated 4.6 overall out of 5.
Complete Chimney accepts the following forms of payment: CreditCard
Yes, Complete Chimney offers free project estimates.
No, Complete Chimney does not offer eco-friendly accreditations.
No, Complete Chimney does not offer emergency services.
No, Complete Chimney does not offer warranties.