Complete Water Removal & Restoration

They did what they said they would do

John Henderson, of Complete Water Removal was hired to complete water/mold mitigation as well as whole home restoration after a storm hit my house during a roof replacement. From the start I should have realized all the red flags and put an end to what would ultimately be a complete debacle. Every stage of the rebuild was riddled with problems starting with drywall which included buried pre-existing outlets, walls that used to be flat were now bowed and doors that used to close no longer close. In one month, the walls were painted THREE times due to subpar, inexperienced cheap laborers. John was rarely at my house. His lack of accountability was evident immediately which is why I forced myself to be there EVERYDAY. Johnâ s lack of construction knowledge really shined when he tried to install 3 standard sized bathtubs. The pictures speak for themselves. It got so bad that I literally kicked them out of the bathrooms and banned them from do any further work in there. Wall studs were cut with a saw trying to make the tubs fit, tubs were installed off center, no cement was poured under the tubs as the instructions state. John attempted many facets of this rebuild himself as a way to profit further from what he had been paid current, location-specific rates. During this nightmare John was asked dozens of times to provide the cost for this project which he still has yet to provide. He was overpaid $24,221.17 that he refuses to refund. Which if you read the other negative review on BBB seems to be a pattern. The cost to have a company tear up all the damaged flooring and replace it is $24,805. The cost to have a contractor come out and repair all of Johns mistakes and complete all unfinished tasks is $16,000. The cost to have my pool cement deck recolored is $3500. Reimbursement for tile purchased that could not be returned due to months of delays by HIS company is $1850. Texts, pics and voice recordings will prove my case. there is nothing this man can say that will dispute the evidence i have against him. I instructed John that if he doesnt resolve this that i would move forward with a lawsuit, contact the BBB (which i have), contact the states attorney general, contact the Sheriffs department for contractor Fraud (also done). ive wasted months and months trying to get this man to resolve this issue and his response to me was **do what you have to** so thats what we are doing. attached are just some of the mess he caused us. Mind you, this was a COMPLETE gut and rebuild. everything was supposed to be NEW. this is how this company left my house. These pictures are just a sample of the hundreds i have showing this companies Incompetence. They damaged our house. they refuse to return money that they were over paid for and they refuse to pay for the damaged THEY caused. BEWARE of this company

Chris was fabulous. Very thorough and fair. I would definitely hire him again and certainly recommend his company.

They came when they said they would. they stayed on the job till they finished Not like some companies that start and leave to start another job. They did what they said they were going to do. I can not say one negative thing about them. I would call them again if I needed their services. A company that you can trust

Very good communication and pride in their work.

They got in touch with me fast and was able to come out the next day and repair everything needed. Also, provided additional information to help with future home improvements.

Always kept us aware of his schedule if he couldn't be there when we expected him.

These guys are great. They were quick in responding to my issue, professional in their work and down right easy to talk to. I would highly recommend them to anyone who has a plumbing issue. Thank You Jay, Jared and the rest of the crew.

great people wonderful to work with

This company did a great great job. Very responsible and communication was spot on. Thank you Jay.

Excellent service and professional protocol.

Very professional and customer friendly.

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