Concrete Ink, LLC

Dave initially came out to give a bid, he kept telling me how great of a deal I was getting and that if I paid a portion in cash they could offer even more of a discount. Even though I was hesitant to sign a contract without getting additional bids, Dave was insistent I would not get a better deal and ultimately I signed and gave him half of the funds for a deposit. Since the work involved a pool, we called the pool guy to ensure everyone knew what needed to be done. It was very clearly explained that Concrete Art would complete the deck and add new pool coping. It was agreed that they would start the project in about 4 weeks. I followed up several times since the start date never seemed to get set. He came out in early August to do another walk through of the project. As we talked he discussed he was uncomfortable digging where we knew pool pluming was so he was not going to put concrete in a section we had discussed when the contract was signed. He also changed the shape of the concrete near the diving board that we previously discussed, when I pointed out the correct shape he said that it would cost more since it would require more concrete. I declined and was starting to get annoyed. We signed the contract on 5/27 and the work did not start until 8/10. On the first day of work, while removing the concrete, the workers Bobcat slid into the side of my pool effectively destroying it. In the process of trying to get the Bobcat unstuck, they destroyed a section on my chain link fence, created ditches in a section of the yard and destroyed a wood structure that covered our pump and filter. At this time, without draining the water, we believed the pool could be saved. Dave stated that all was still on track and that once the pool was repaired they would get the concrete work done. It was at this time he also told me he wasn't aware they were doing the coping and that he thought the pool guy was doing it. I explained again that we agreed at the onset, he was to do it. After several days, it was determined that the pool was not savable and I contacted Jerry at Concrete Art, after not getting a call back from Dave, that they needed to submit to insurance for the property damage. The settlement with the insurance was a joke in itself. They depreciated my assets to the point that I would not be able to replace. I told Dave this and asked for a refund of my deposit, less the cost to remove the concrete. He told me he would look into this and get back to me. He never did. Several weeks later I agreed to a settlement for the property damage and once again asked for the deposit back since the work would not be completed. Dave initally agreed to give me $1,100 back. When I asked him for a breakdown of the cost, they sent me a list of items that were associated with work that never happened (framing, coping, etc). When I questioned this with him he cursed at me and told me I got what I needed from insurance, when in fact, insurance only paid me for the property damage. So, essentially, I paid $9,350 for them to remove a sidewalk width deck around my pool and then destroy it. They also left concrete in my yard for me to dispose of. I would also like to note, that I was calm throughout this process and never blew up on what happened. Now I have to turn this over to a lawyer to get my deposit back and report them to the IRS for accepting cash to avoid business taxes. I really tried to be amicable in this resolution, and it is incredibly frustrating for myself that I didn't trust my gut in the beginning. After more research, I have zero confidence they know how to do pool decks. While what happened was an accident, it was entirely their fault. Now my family of 5 is without a pool until we can save the difference from what we settled with insurance., which contrary to Dave's opinion. Inground pools are expensive.

They responded quickly and the follow through could not have been better. The job was completed quickly and completely. I would recommend them to anyone and will definitely book again for any further projects!

Dave and Jerry worked with us to provide a quick, In person estimate, and ordered the supplies the same day. Although we agreed the work would be done within the next four weeks, it was done in less than two! Dave brought his crew leader, Raheem by for a walk through and introduced us and made sure we were all on the same page for the work to be done. Yesterday they used their diamond grinder to level out the cracks in our garage floor( one side was nearly a half inch higher than the other!), and totally repaired all damage our garage floor accumulated in the last thirty years. Then they applied the base coat and broadcasting for their beautiful Dakota Grey Liquid Terrazzo concrete coating. It dried over night and today the crew completed the job by applying a double encapsulation with a siloxane seal coat product. Itâ s hard to believe itâ s the same floor! The crew completely cleaned up so that youâ d never have known they were even here. Dave was in touch every step of the way. We are very happy with the entire process and recommend Concrete Art without reservation! Thanks, Dave, Raheem and the rest of the crew!

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Had large cracks in garage floor and pitting on my concrete drive. The end result was amazing. Cracks repaired, floor coated with a beautiful multi color finish. Drive was ground and sealed. Could be happier. The crew were fantastic.

10x14" concrete slab for a metal shed. Responded and quoted job quickly. Work was finished well in a matter of days. I would recommend Concrete Ink for your concrete needs.

I started looking for quotes on Home Advisor on Wednesday, was given an appointment for the following Monday. David called and came by that same day (Wednesday) to give us the quote. Work was completed on Monday and it's beautiful. They warned us that they would have to damage the yard to get access to work there, but that was far less than expected, overall very careful and considerate of surrounding plants and structures. I couldn't be happier!

Excellent professional service. Speedy, on time service. Good communication setting up the job and confirming the appointment.

Professional work. A little more expensive than I had expected but they try their best to please. had a problem with the patio in the wet freezing weather but they were quick to respond and redo it at no extra cost. Beautiful job when finished.

I hired these guys and their team came out and knocked out the giant cracks in my garage and resurfaced the floor in a few day time! I watched most of the process and it is an efficient machine they run. Management and I had some disagreement about the price for doing my basement afterward, but we later resolved that future project which I will review later next month in March. So far the garage floor still looks beautiful and shiny regardless of the cold winter weather. Now other parts of the garage in need of repair stick out, but that is not a concern for my neighbors and friends who all have complimented how beautiful the garage floor is. They did an excellent job and I recommend their work because it comes with a lifetime warranty on the coating materials.

We had our driveway extended. some specialty concrete poured, and our garage floor coated. Communication throughout the project was fast and there were no project delays. Our GORGEOUS garage floor makes me smile every time I open the door!!

It was so nice to find someone to do a great job and just show up! So hard these days to get someone to do what they say they are going to do. We were so pleased! The project turned out beautiful! Jack and Joni Morton Illinois

They arrived on time and performed all of the work that they said they were going to do, and left me with a fine looking finished product, and no mess. I would definitely recommend them for your concrete coating needs.

"very professional, quick and courteous. We are happy of the work we received from michael."

Everything was done in a timely manner from initial consultation, creating an estimate, setting the work dates, to completion.

I can't tell you how pleased I am with the resurfacing of my crumbling concrete patio. As you know, the concrete had so deteriorated, it was almost like walking on loose gravel. Besides being a falling hazard, it was being tracked into the house every time someone entered. The new surface couldn't look any better if it had been brand new concrete, and actually, is more attractive. Max and his crew worked diligently and were so pleasant. They worked hard to remove an old decorative tree stump (frozen to the ground) and a heavy concrete bench from the patio for me prior to getting started with the job. Besides this, the day they arrived to start the project the weather turned extremely snowy, completely different from when they left their home base in Springfield. They almost apologized in asking if I minded if they came back the next day (Saturday) to start the job. Not next week, but actually on a Saturday. I think it would have been impossible to work under the existing weather condition. Then they came back Sunday and even Monday to complete the job. I will not hesitate to call them again to work for me. They get an Excellent rating from me.

Concrete ink was quick to come to my home and give me a quote for my new basement floor. They were able to start work almost immediately, and completed the job within two days. The crew was professional and i am supremely satisfied with the work completed.

Follow up with me was good , the finished floor had many very rough area that had to be touched up, to their credit they returned and fixed the issue

I hired the company to do an epoxy floor in my garage. The process was easy and completed in 2 days. The floor is beautiful and tough as nails. The crew was efficient and the communication/bid process was quick and easy. I would certainly recommend this company.

Fast, Great, Quality work!

Our garage floor had over 40 years of road salt and chemicals which resulted in a heavily worn and pitted floor along with a couple of major cracks. Dave and his crew were excellent to work with. The explained everything about the process and were happy to answer any questions I had during the job itself. It was an extremely pleasant surprise to be contacted by Dave within an hour of having their name pop up on Home Advisor. Prior experience with many businesses today makes one wonder if they have any interest in the customer. Dave and crew provide exceptional customer service and the floor is a masterpiece. Cleanup from the first snow on it was super easy.

After experiencing much frustration with other contractors in regards to communication and scheduling, it was refreshing to work with a company that showed interest in my project, returned calls, gave me good advice and a good price, AND got the job done professionally and promptly.....impressive service and quality.

From start to finish, these guys did it right! They weren't the lowest bid but Dave impressed me with his detailed approach. His team, led by Ron, showed up on time, did their work in a timely fashion and cleaned up the worksite before they left. Billing was as promised. I'm a happy camper. Garage floor looks great!

They were the only ones to call and do the job as we expected Good people and honest