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About us
We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We are licensed by the city of Syracuse, bonded & insured. We have been in business 27 years. All of our service technicians are factory trained & certified. We service all makes & models of heating & A/C units. Our pricing is extremely competitive. With a Better Business Bureau A+ rating we build trust by establishing and maintaining a positive track record in the marketplace, honestly representing products and services, be transparent, honor promises, be responsive, and embody integrity. In Central New York, it is a good idea to have your heating & A/C system cleaned & checked by one of our maintenance experts twice per year. The A/C unit should be cleaned & checked before summer. While the heating system should be cleaned & checked in fall. We look forward to earning your business
Business highlights
Emergency services offered
34 years of experience
Amenities
Emergency Services
Yes
Reviews
4.533 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 15% | ||
| 6% | ||
| 0% | ||
| 3% |
Showing 1-25 of 33 reviews
Scott S.
Jun 2019
Conditioned Air company is a very good company to work with and they really know their business. However in dealing with pool heaters specifically there was not the complete service I had hoped for. The service Tech was excellent and showed me sequentially how the heater worked. But when the over all service was completed my heater still did not work. The valve to the gas line had to be replaced (Correctly diagnosed by the service tech) and he could not do this as the copper gas line was rusted closed. So in the scope of the total service score, I have to meet them half way regarding pool heaters only. He did help with ordering the part needed and I did so immediately. Another pool company came and installed it in less than 10 minutes. Conditioned Air company charged me $250 for the diagnostic service. Yet I still had to order the part and pay for another company to install. This entire process should not have cost me the amount I had to pay.
Response from Conditioned Air Company
"This review by Scott S. in Fayetteville, NY is very puzzling to me as a business owner. Conditioned Air Company came out on a Sunday morning to service a pool heater without charging overtime in order to help Scott S. I was told on the telephone the customer suspected a mouse might have entered the pool heater & caused the pool heater to stop working because this has happened before. Knowing this pool heater has a circuit board with a fuse in it, I was hoping the mouse may have caused a short blowing the fuse, so a simple fuse replacement would have resolved the problem. However, upon arrival it was determined there was no mouse in the pool heater. The pool heater displayed signs of accelerated wear with rust & corrosion on gas burners, circuit board, heat exchanger, flame sensor, hot surface igniter, gas piping & gas valve. After it was determined the gas valve mechanically seized closed & would not open with the proper voltage applied to it I asked Scott S. to accompany me at the pool heater. I explained to Scott S. the exact sequence of operation & showing him everything was working correctly in the sequence of operation to open the gas valve except the gas valve was mechanically seized & would not open. There were no pool heater supply houses open on a Sunday to purchase a replacement gas valve. However, in Scott's review he complained after diagnosis was completed "the pool heater still did not work." How can Conditioned Air Company replace a gas valve on a Sunday when all the supply houses are closed? Due to the accelerated rust & corrosion on all the components Conditioned Air Company thought it was in the customer's best interest to install a new pool heater especially because Scott S. already replaced the circuit board for a ridiculous amount of money. There was no doubt in my mind future parts would need to be replaced because of the accelerated rust & corrosion. Scott S. & his wife both agreed. After the service call was completed & payment was received, I went back to my shop & researched the pool heater & found the pool heater service & installation manual online & downloaded it to my phone. I also researched prices on pool heaters & found a company that would sell Scott S. the same pool heater for $1500 before tax & shipping. I downloaded the company website & pool heater model on my phone. I sent both the service & installation manual & pool heater replacement details by text to Scott's cell phone. Scott's responding text on my cell phone which I still have reads this, "Thank you. We were very Happy with your service and understanding of our heater. Again, it is a breath of fresh air when someone like you comes to help us out.""
Bill S.
Jun 2019
very satisfied
Response from Conditioned Air Company
"Thank you Bill, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Frank I.
May 2019
His very good, very punctual and did a very good job.
Response from Conditioned Air Company
"Thank you, Frank, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Diane G.
May 2019
He was extremely prompt I felt comfortable with in the home and I would highly recommend them
Response from Conditioned Air Company
"Thank you, Diane, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Janice B.
May 2019
His knowledge of the work that needed to be done was very impressive. He was very courteous, neat with his work and at the same time he was very respectful of my home. His pricing was competitive to the other two prices I requested and he arrived when I expected him. I didn't have to wait. 100% recommendable.
Cheryl J.
May 2019
He was very courteous he was here on time wasnt late and quoted me an excellent price thats why I had them fix what needed to be fixed.
Response from Conditioned Air Company
"Thank you Cheryl, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Sami A.
May 2019
goodjob
Response from Conditioned Air Company
"Thank you Sami, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Isiah B.
Apr 2019
He was supposed to come finish another expensive labor job told me he was coming and never called or showed up. He does not have good interpersonal skills when working with people of color. He is a con man. His prices are ridiculous. Now I have find another person to finish what he did not. This is just my experience. Never again
Response from Conditioned Air Company
"This is a case of a customer having a very bad day, lying and taking it out on me. Anyone who has ever done business with Conditioned Air Co. will tell you that we are a very honest, family run company. The Better Business Bureau rates us A+. My customer service skills are excellent and well documented throughout these ratings. All the prices we quoted were approved prior to any work done during the initial service call. After the initial visit repair parts were required & the customer approved the purchase of those repair parts required to complete the repair. I called the customer to come back & fix a water leak & he said come over. When I was 5 minutes from his house he called & said come back next week. Conditioned Air Company did nothing wrong here, we are sorry this customer had a bad day and felt compelled to take it out on us."
Michelle M.
Feb 2019
Was on time, and took the time to explain what needed to be done, fixed the furnace and cleaned it for me and it runs great
Response from Conditioned Air Company
"Thank you Michelle, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Gloria M.
Feb 2019
repaired furnace now works great.
Response from Conditioned Air Company
"Thank you Gloria, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
CHRIS B.
Jan 2019
Vince was punctual and worked to get me the best bang for the buck he could . Excellent communications between us . Home Advisor is a blessing to a senior on a budget . A+++
Response from Conditioned Air Company
"Thank you Chris, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Brenda A.
Jan 2019
very personable and reasonable
Response from Conditioned Air Company
"Thank you Brenda, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Harry B.
Jan 2019
Last night, I noticed the temperature in my house was dropping. I checked my furnace and the pilot light was not coming on and the furnace was off. I put in the information into Home Advisor and within 2 minutes was called by Vince from Conditioned Air Company. He was willing to come that night but I decided to schedule an appointment today at 9. Vince came and was very friendly and patient, answering all my questions. He was able to replace parts that were old but were also burned out because National grid's meter outside had froze. This stopped the gas coming into the house to heat the home, which caused the furnace gas valves, operation control and circuit board to burn out last night from trying to start without gas, so many times. He also assisted me by calling National Grid, explaining the situation to their serviceman and staying until the gas was properly working and national grid had changed out the meter. He then finished with a furnace cleaning. He could have left earlier and scheduled a return date but worked to get us heat and hot water. He started at 9am and ended nearly after 7pm; 10+ hours. Because my wife was pregnant, I have my mother, father in law and pets living with me, his concern was for us and our well being during this cold weather. He only charged me for 4 hours of labor and reassured me that sometimes it takes longer to diagnose problem but he is willing to stay to to get the job done and he did it without breaking my bank. I appreciated that. If you need someone for heating and air conditioning, I recommend Vince and his company, Conditioned Air Company. He was great, friendly and knowledgable. He will have my future business, and I will see him in the spring for my central air cleaning. Thanks again Vince and Conditioned Air Company. Harry B, Liverpool, NY
Response from Conditioned Air Company
"Thank you, Harry, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
JOHN B.
Dec 2018
resolved my problem in a tenachus way.
Response from Conditioned Air Company
"Thank you, John, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Chris M.
Dec 2018
Vince was prompt and professional. I would recommend his services for anyone who can’t get it done themselves.
Response from Conditioned Air Company
"Thank you Chris, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Joseph S.
Dec 2018
Listed as a heater boiler repair but turned down trying to repair. Cleaned a insert fire place for me and charged me $190. Are you kidding me.
Response from Conditioned Air Company
"This boiler was not well maintained at all during its life cycle and displayed accelerated wear. Parts were not readily available for a boiler this old. Due to the age of the boiler and its accelerated wear it was more cost effective for the homeowner to replace the boiler than to repair it. The customer agreed and thanked me for being honest. The customer asked us to troubleshoot and clean his gas fireplace, and we did that. The customer was instructed how to light the pilot and adjust the flame and airflow. Customer thanked us for coming out because he could not get any other contractors to respond."
Linda H.
Dec 2018
I called in the morning and Vince arrived only two hours later. He is truly a professional. Cleaned furnace, replaced wires and a worn out motor. Checked the upstairs thermostat. Very thorough. I will be calling again if any problems arise.
Response from Conditioned Air Company
"Thank you Linda, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Katherine R.
Dec 2018
Responded to a voicemail within 20 minutes and arrived when he said he would. Fixed the problem first time.
Response from Conditioned Air Company
"Thank you Katherine, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Frank E.
Dec 2018
Called this afternoon and showed this evening. Vince came to the house and cleaned our pellet stove top to bottom. He started the stove to make sure all parts were working and the flue pipe had no holes in it. When he was done, he cleaned up any messes he made. We definitely will use this company again.
Response from Conditioned Air Company
"Thank you Frank, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Bea D.
Dec 2018
Super nice, came quickly, found the parts, excellent service on a holiday weekend.
Response from Conditioned Air Company
"Thank you Bea, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Jimmy G.
Dec 2018
Vince was very professional and thorough. The work was done quickly and the price was very reasonable. I will definitely be using them in the future.
Response from Conditioned Air Company
"Thank you Jimmy, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Carol V.
Nov 2018
Timely, pleasant, explained new system.
Response from Conditioned Air Company
"Thank you Carol, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
John J.
Nov 2018
Did a great job cleaning and adjusting gas fireplace
Response from Conditioned Air Company
"Thank you, John, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Karen S.
Nov 2018
Response from Conditioned Air Company
"Thank you, Karen, we appreciate your business and your kind review. We look forward to helping you in the future when needed."
Eddie K.
Nov 2018
the services was great, and the now I have heat but after 8 hours of services and more than $1000.00 a lot more I was expected to spend
Response from Conditioned Air Company
"This was a no heat service call. The furnace is 14 years old and there were a few parts that needed to be replaced just to get the furnace to turn on. This required a couple of trips to the supply house to purchase those parts. After replacing those parts and monitoring the furnace during its run cycle it was determined the duct work was too small for the furnace. The duct work should have been modified when the furnace was replaced 14 years ago, but never was. This very unusual problem created longer than normal labor because the furnace was over heating and tripping on a safety control. This problem has been going on since the furnace was installed and other contractors have been there before but none of them recognized the undersized duct work. This was also evidenced by much higher than normal National Grid gas bills. The fan motor speed had to be increased to keep the furnace from overheating. These issues were all properly explained to the customer, and he understood and thanked me for properly diagnosing the furnace and resolving a problem that had previously existed for 14 years. The furnace is now running better than ever before."
Licensing
State Contractor License Requirements
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FAQ
Conditioned Air Company is currently rated 4.5 overall out of 5.
Monday: 6:00 AM - 7:00 PM
Tuesday: 6:00 AM - 7:00 PM
Wednesday: 6:00 AM - 7:00 PM
Thursday: 6:00 AM - 7:00 PM
Friday: 6:00 AM - 7:00 PM
Saturday: 6:00 AM - 7:00 PM
Sunday: 6:00 AM - 7:00 PM
No, Conditioned Air Company does not offer free project estimates.
No, Conditioned Air Company does not offer eco-friendly accreditations.
Yes, Conditioned Air Company offers emergency services.
No, Conditioned Air Company does not offer warranties.