Connolly's Carpentry

the work quality was good, but the customer service and response were terrible

We hired this company to complete a bathroom floor repair in April 2022. We had contracted with them to remove the vanity, toilet, and flooring in a half bath, repair a joist, replace soiled insulation, replace the subfloor, install a new vanity, reinstall the toilet, and install a laminate vinyl tile floor. They were scheduled to start 4/4/2022 and were no call/no show. They arrived 4/5 and completed the work in three days. We were away from home on 4/7, received the invoice, and paid it on 4/8. We arrived home on 4/12 and discovered the vanity was not correctly installed, requiring us to reinstall it ourselves. On 4/23 we discovered the toilet had not been reinstalled correctly and had been leaking sewage into the floor when flushed. We contacted Chris via email, phone, and text requesting that they come repair the work with no response. On 4/30 we emailed with photos attached requesting a refund of $326.25, the cost of vanity, toilet, and flooring installation. We still received no response, and ended up having the work redone by someone else. When the new contractor came, we discovered the insulation had not been replaced and the joist had not been repaired correctly. To date (5/18) we have received no contact and no refund from Chris.

Chris and Carl were fantastic!! They completely gutted and remodeled two of our bathrooms in just a few weeks. They got started right away, and the final result was incredible! Chrisâ s tile work is true artistry. We couldnâ t be happier!

Two years ago I hired Chris Connelly to do some small repairs to a farmhouse I owned so that I could put it up for sale. He did a good job so I hired him to do some maintenance/repair work at my home in Raleigh. We had found rotten door frames, etc. on our exterior doors and garage doors. Toward the end of THAT project, we found more rotten wood and they said they would return to fix those areas which involved ordering two new exterior doors. And they were going to return to make one small bonding job. THAT never happened AND even though we paid them cash in hand, they never returned my numerous phone calls and texts. Months went by and NOTHING. They apparently didnt want or need the work so they ignored us without explanation. Id never use them again and wouldnt recommend them. All it would have taken was answering my phone calls/tests to tell me that they would not be able to do the additional work or bond the surface they left undone. They are good carpenters but poor businessmen.

I would have liked to recommend Connollys Carpentry because I was initially pleased. They responded to my request for a quote within minutes and came out the very next day to write one up. Once I made my decision to go with them for the work, they began the project within several days. Their work was good (though not without some flaws), and Carl and Chris were very friendly. We had two projects, a back deck rebuild, and a front porch repair. They did the back deck first, and it only took a week. When complete they told us they would be back in a few days to do the front porch and would pick up the remainder of their trash at that time. They also said if we had any concerns or problems with the back deck that they would address them when they returned to do the front porch. They sent us an invoice for the deck that evening, and by lunchtime, the following day had already messaged us in search of their payment. We paid in full that day as requested. They did not return that week, nor the next, to do the front porch. We texted and emailed them several times and got no reply. We let them know the trash needed to be removed because it was killing our grass. We also mentioned that we had discovered two small issues that needed to be resolved on the back deck. We also still needed the front porch work done, too. We were not hearing back from them and eventually cleaned up the mess in the yard ourselves. We had to saw up some pieces of the old decking material in order to make it fit in our weekly trash. We also got a magnet to search for lost screws, which is another thing Carl said he would do when he came back â we have a dog who plays in the yard and did not want him or us to step on anything; we found a number of screws, as well as some broken saw blades. We continued to try to contact Carl, letting him know the trash had been resolved but we still needed repairs to the back deck done as promised, and the front porch work done. Eventually, they did respond and Carl came out to remeasure the front porch and to see what our concerns were in the back. I showed him the two places that needed repair/rework and he said he would be back the following morning at 9 AM to begin the back deck repairs and the front porch project. That was the last time we have seen or heard from him. He did not return and has ghosted us â ignoring multiple calls and emails. I eventually told him if he was no longer interested in doing the front porch job that we understand, but we do need them to return to repair the back deck as promised. We were very flexible in our schedule â knowing that he has multiple jobs going on at once. All we asked was that he let us know when he is coming (so that we can contain the dog) and he couldnâ t be bothered to respond. We have since gotten another estimate for the front porch work and that person will do the repairs on the back deck as well â we will have to pay them to fix mistakes Carl and Chris made, and which they promised to correct themselves. Those mistakes include a crooked railing, three stairs that donâ t line up right on the corner, a number of missing screws across the surface of the deck, and a small hole they punched in our siding (which they acknowledged and said theyâ d replace). All totaled we have contacted them 17 times (text and email) on 13 separate days between March 8 and June 4. That is a ridiculous number of times to have to ask someone to complete a job they have already received payment for. We also referred several neighbors early on and they never got responses for requests for quotes. Absolutely do not do business with Connollyâ s Carpentry, and if you do, do not pay the invoice until you are 100% satisfied with every last nail and screw.

These guys are awesome. You should hire them.

Very professional excellent work

For customers who like real reviews: I hired Connolly in Jan 2020, and they worked well until I paid the money for the rest of the project (I thought I can trust them). Now is Mar 2020 they did not reply to me at all. I would consider going legal if necessary. I hire them for drywall repair, LVP floor installation, painting. 1. They did not clean or mop the floor when left. 2. There are about 5 places gaps and defections of installation, but they never replied to my message or email for fixing. Bad quality of floor install, I have to pay someone else to fix it. 3. many quarter round not nailed just put beside the wall or cabinet. No caulk on the quarter rounds either. Some quarter rounds missing. 4. Tapes/connection marks on the ceiling drywall after repair. Not good quality, no final check before wrap up. 5. After repair the wall, I lost many screws for the wall plates, have to buy new ones. 6. Charged $300 for dump fee but left trash in my backyard. 7. Very bad quality and finish of installing a wood tabletop. There was damage to the wood when installing 8. Drywall repair in the bathroom - uneven wall very ugly. 9. Took off my granite counter to repair the wall but did not put it back, may damaged the material already, I need to check with a new contractor when I spend the extra money. 10. Took customers tool worth about $50, so I have to buy new tools. Anyone is welcome to contact me for pictures of proof. Connolly is also welcome to contact me if you happen to be willing to reply to your customer who trusted you and paid in full but not received a good service.

They have been great to work with, and have gone above and beyond as I remodel a house. I will definitely use them again.

Chris removed the existing drywall and installed/finished new drywall for our kitchen. He was able to work around our schedule as well as the electrician s as we replaced several electrical boxes in the ceiling while it was down. Chris always left the kitchen cleaner than when he started. He showed up when he said he would, gave accurate quotes for the work requested, and worked hard to complete the project in a timely manner. Chris was always professional and reliable. I expect to hire him again as we start new projects in our house.

Very nice young man. Does good work

Connelly s was prompt, professional, friendly and great workmanship. I would highly recommend And look forward to doing business with them again in the future

Chris is Professional , Professional and very pleasant to work with. Merv O.

Great experience working with Connolly s Carpentry. Very professional and high quality work.

Mr Connolly was very professional every step of the way. His quality of work and attention to detail is amazing. We will use him again for our next project.

Prompt, professional , excellent work. Did a great job on clean up, left bathroom looking perfect

Chris is extremely knowledgeable in lots of different areas related to home repair. He is very pleasant to work with, honest, hardworking, skilled, always on schedule. I highly recommend him to anyone who is looking for a home repairman.

Chris is a skilled home repairman. We hired Chris to clean grouting and replace caulking on our bathroom showers and kitchen counters. He was prompt, professional and the results exceeded our expectations.

Chris was very knowledgeable and able to complete various projects around our home in a timely manor.

Chris is a great guy. Came in and got the work done. No issues/no problems. Would definitely recommend

He does quality work and cares about the outcome of the jobs he's doing.