Conserva Irrigation of North Atlanta

* * * Had an annual contract for $350 to service our sprinkers. Tech came out to winterize our sprinklersâ turned water on to test. Then left them on. Cycle ran on a freezing day and killed our plants. Owners claimed they would do right by us then denied wrong doing tried blame the weather. Note in pictures where frozen parts/ice accumulated on the plant bottom halves only to sprinkler height. Ironically head of training actually came by to check it for spring if we wishedâ they had a certain kind of weird audacity to believe they were getting a contract renewal. Or there was an epic communication failure. I showed him the damage and he agreed definitely from sprinklers icing the plants. Plants donâ t die just at the bottom from cold weather. Said he would talk to owners and get them to reimburse our expenses from Pike to replace. Of course heard nothing again. I am to provide anyone with more photosâ I have 20 iced plants follows by 20 half dead plants. Mistakes happen â itâ s how a business handles it that matters. In reply as of latest, Conserva has resorted to ad hominem approach that effectively I am a dishonest and hysterical woman--the old line used to discredit and belittle women for so long. Visit google reviews to see that and photos, photos also posted to Yelp as I cannot upload here. The whole event is a shame as prior to this we had really really good experiences with our system re-engineering. So this is not a competence complaint per se. The measure of a business is when it owns up to its errors. This is where Conserva failed us. I stand by my invitation of photos posted at Angi, Yelp, Google showing plant death from only the water-line down and have uploaded more here for everyone; not the whole plant evenly as cold weather would create. If you go to site with the pictures, do please zoom in, you will see pictures showing the plants with ice half-way up at the sprinkler line, then in another set the same plants brown (while the top is alive--again not what cold weather does), then barren of leaves and dead under that same ice line (again cold weather kills a whole plant). I also loaded several pictures of other ice-laden plants half way up and our ground cover completely covered. All died when the tech left the system on after winterizing it, on a cold day. These photos are of courses time stamped and are legitimate per the date shown on the uploaded receipts. Records from Pike Nurseries who had to come deal with the damage left behind confirm this as well. Unless, well, they are just hysterical too. Physics and thermodynamics really are not debatable as a he said/she said, and photos do not fib or have a perspective--also certain they are not hysterical as a rule of thumb. I can also offer email records to anyone seriously interested and need of review. I think the net here is; just be cautious as accidents do happen (as here, I do not think the tech intended to harm things); but your vendor needs to stand by their folks and services and make things correct. We have several emails replying things would be corrected, but Conserva chose not to reimburse even a portion or refund our $350 (again corrected) contract. We sought only 1/2 the labor to replace the damaged plants and a refund of our contract, this is a matter of email record. I think the chosen behavior towards a complainant who was a customer of several years and thousands in services, left with no choice to post a negative review absent corrective progress, is also telling when one chooses a vendor. If anyone wants more information you can reach me at xanadeeg@gmail.com

Mike and Richie arrived on time, quickly diagnosed the Issues, replaced valves and sprinkler heads as needed and got my system up and running as it should after a long period of time of not working. Richie and Mike were very professional, polite and took the time to explain how the system works and things to look for and do before the system shuts down for the winter. I would recommend this company to anyone who needs irrigation service and installation. Chuck Stone.

Thanks to Conserva Irrigation for fixing my home system Mike & Arron did a great job

Very impressed with the professionalism, care and concern, excellent communication - including follow up, attention to detail and prompt service. We hired Conserva Irrigation of North Atlanta to install our irrigation system and to correct drainage issues due to our builderâ s short comings. Our questions were answered, concerns addressed and all work was completed to our satisfaction. From our very first meeting, this company demonstrated that they wanted to earn our business and that we were important to them. They have exceeded our every expectation. We highly recommend them.

Service Tech Daniel was originally to fix one leak but upon initial Spring Tune-up, there was a second, bigger leak that he had to tackle first! Outstanding job on both leaks in our sprinkler system!

Our service tech Jacob was great. He explained everything he was doing and how to operate our system properly. I will specifically ask for him to service our system in the future also. their pricing was fair and reasonable I would highly recommend them

Corey and his crew installed some french drains and put in a dry Creek bed for very happy with their work

Nick the technician was very through in winterizing my irrigation system.

Amazing service; Mike was on time, professional, courteous and extremely knowledgeable. I highly recommend!

Dennis B. did a great job! Would highly recommend to anyone looking for high quality sprinkler repair and service.

I did not have a good experience with this company. First, they cut the cable line when making a water line repair to a house that I manage from out of town for my elderly aunt. Her caregiver, who I trust completely, told me that the technician wouldn'tt listen to her when she questioned several things. When I came to town a month later to check the work, I found several problems with the system. I called and requested a warranty call since at first glance the leaks and sprinkler head problems appeared to be the same problems I had before. The technician came back out and appeared to be very angry that I was questioning his work. He showed me that he had made the repairs that they had quoted. I accepted his explanation that he had completed the work as quoted, but wondered why the other problems had not been included in the quote. I decided to give them the benefit of the doubt that four new problems emerged in the month since they did the work, but will not work with them going forward, due to the technician's hostility toward me and my employee. I found another company with reasonable, personable people to deal with, who made the remaining repairs and will use them going forward.

The service tech that came out was knowledgeable, efficient and friendly.

The job was more expensive than I expected because a backflow preventer had to be added to the valve replacement job. As this was a separate line off the main meter and was not originally installed it doubled the price of the job.

they did not take good care of the Sod .

Changed out a sprinkler valve that was leaking - very professional and quick

The tech was able to diagnoze the problem right away and replace the defective valve immediately

Previous excavation had made my irrigation system a mess. Conserva Irrigation found the broken wire in a workman like manner. Most impressive. Unhesitatingly recommend them.

Very professional.

Responded within minutes of initial quote request. Arrived promptly at site and completed work professionally.

Very credible service and very satisfied.

Very thorough and knowledgeable in troubleshooting. Kept me abreast of the process

They were professional, knowledgeable, and immediately assessed the situation and fixed the problem. They also checked our other sprinkler heads and helped with those as well. Overall, it was al very positive experience.

very efficient and fast. replaced controller, one sprinkler head and located two valves that were not working and replaced both. Also adjusted other sprinkler heads. He arrived on time and began working immediately without wasting any time. the work was done quickly and thoroughly. Very professional and knowledgeable. Will definitely use them again if additional work is needed in the future.

Came within a couple of hours of my call. Replaced a broken pipe. Also replace 23 sprinkler heads that were leaking after 27 years. Very professional.