Constellation Home

Rude customer service. I called to clear something up and the rep just screamed at me.

Joaquin was awesome!

I chose Constellation as the cheapest bid for my new a/c purchase. They are not only horrible but dishonest. They made numerous installation errors, which they promised to fix, but no-showed every time and then quit returning my calls. They also left a huge hole where the wiring entered my house through the exterior bricks, and I have now learned that rats have been entering my attic through the hole, and it is going to cost me tons of money to address this problem. DO NOT do business with these incompetent and dishonest people!! I would give zero stars if I could!*********UPDATE They reached out to me and we worked out a resolution

Very professional onsite quote. Timeliness of request to install was great! Emailed on a Thursday night and full installation completed Saturday morning.

Fast to solve my problems, best price in market, quality products

This place has terrible customer service and constellation energy is a rip off. I have one of their electric plans that covers if anything goes wrong with my air conditioner and heating system. Its advertised as 100 % covered and that is what constellation energy sold me on when I bought the plan. Well something went wrong with my A/C unit, and I was told that the part was not covered! I called Constellation Energy, who told me to call Constellation Home to get the terms and conditions of the plans. No one can tell me what is covered and not covered. I even talked to a Manager Ray, who said he would email them to me and has not. Meanwhile, I am stuck with a $450 bill and paying a higher electric bill for an A/C protection plan that does not really cover.

Efficient and Effective company to do business with

They thoroughly explained our options and recommended units with better energy savings and lower price than the competitors. We reduced the score a bit because the salesman promised install the next week but the actual work did not start until more than a week later than promised. Before believing what the salesman says, make sure he verifies availability of crews and equipment before you accept any dates he says. We had to endure horrible heat with no A/C in the weeks waiting for the install.

They broke my smoke detector and failed to tell me about it. This could have been very dangerous. Fortunately I have a very talented neighbor who was able to detect the problem and replace the smoke detector.

The technician was skilled, on time and friendly. Got the job done in record time and had zero issues in the process. I will definitely use them for future work.