Coolray Heating and Air Conditioning

I did not hire this PRO. I hired CoolRay and they sent him out to me. I requested him because he knows this house. He was here as usual for his twice a year checkup. He gets the job done

Knowledgeable technician worked quickly to complete the maintenance and left the work space the way he found it.

1-star review I am extremely disappointed with my experience involving a Coolray technician, Dante Bradford. On July 25, 2026, Mr. Bradford came to my home as a Coolray technician to diagnose an issue with my AC. After that company service visit, he offered to return and repair the system privately, outside of Coolray, as a self-contracted job. I agreed and paid him directly via Zelle. Unfortunately, the repair did not resolve the problem. My AC continued to have issues, and I contacted Mr. Bradford multiple times to address the situation. He ultimately agreed to provide me with a partial refund because the work had not been completed satisfactorily. He has not provided the promised refund and has stopped responding to my calls and text messages.

My technician, Stan was extremely helpful, very friendly. Very personable and we got to chatting both personally and professionally. Totally recommend him.

I have been doing business with Cool Ray for many years, they are simply the best!

Lee is amazing! He knows how to fix everything and we will always be thankful for how well he treats us!

Always available in emergency situations. Was able to make temporary repair while ordering needed switch.

Very professional

The sales rep replacing heating my A/C / heating system was super & helpful. The team installing the system was great & professional. The letdown came when I needed help answering simple questions/directions like how to program the system so that I could program the A/C this summer - after I?d given a check for $21,000 to pay for the system in full. After repeated calls, I was unable ever to get thru to a Cool Ray rep available to offer the least assistance. Getting through to a live person is so frustrating & difficult with this company. I find Cool Ray?s sales & service pros very helpful in person, but don?t expect any help or advice once your A/C system is installed in your home. Customers are dropped like hot potatoes & left feeling taken for granted. I?d give Cool Ray post-sales assistance no more than a zero, because that?s the service which I received.

Coolray Heating and air. I have been a customer for 15+ years. Whenever I have an issue with my units they promptly respond. Their technicians are courteous and professional. I have always been satisfied to the utmost degree with the work they do

Great service from Shawn

Excellent experience with Coolray! From the first consultation to the final installation, the entire process was smooth and professional. A special thank you to Lance Wulfsohn for his honest guidance and thorough inspection, and to Raynard for his outstanding workmanship and attention to detail. It's clear they both care about doing the job right. Quality work, great people, and exceptional service. Highly recommend!

The technician, Jeff Johnson, arrived right on time and quickly diagnosed and fixed the issue with my upstairs unit. I’ve been doing business with Coolray for many years, and they consistently deliver top‑tier service at fair, reasonable pricing. I’m now looking to replace my two older HVAC units, and I will definitely be choosing Coolray for the installation. Their lifetime warranty and reliable service make the decision easy.

Technician Jeff called ahead to let me know he was on the way for the semi-annual hvac tuneup, then arrived when he said. He had reviewed my service history and knew the house from a previous visit. He's very knowledgeable, answered all of my questions, and gave good advice. I've been very pleased with the Coolray service plan for many years and highly recommend them.

After a power outage and the surge when it came back on, one of our thermostats had a blank screen and intermittent flashing. Service Tech first checked several "cheap to repair" things to see if something other than the thermostat was at fault. As I had surmised, no, it was the thermostat that got fried. He replaced it with a new one in about 15 minutes, cleaned up any debris and packaging and headed out - quick, friendly and efficient.

I asked for the annual tune-up, and everything was perfect at the price promised to us and there was no hidden cost. John was also a very respected man. thank you.

Your employee Rob was on time, courteous, efficient...great job from a great employee

Cool-Ray is our installation of air conditioner units for upstairs and downstairs. Very happy with the work and maintenance.

Derek was friendly, professional, knowledgeable. Good us good advice on maintenance, and a future upgrade. Good communication, just a really good guy.

Perfect and very detailed out briefing.

Yes. He was professional and polite.

Lee was an amazing serviceman. He understood our frustration with past service employees and provided excellent service fixing our issue and making sure we knew how to reach him if we had any further issues.

LDBLWALL2 Dbl Wall Flue Vent Repair - 4 to 7 pieces: replacement of double flue vent 4 to 7 more or more NOTICE : UP TO $221 MAY BE APPLIED TOWARDS REPLACEMENT OF A COMPLETE SYSTEM WITHIN 7 CALENDAR DAYS, UP TO $111 IF REPLACED BETWEEN 7-30 DAYS. LIMITATIONS AND EXCLUSIONS MAY APPLY. 1.00 $1,543.00 $1,311.55 $1,311.55 MEMBER SAVINGS $231.45 SUB-TOTAL $1,311.55 TOTAL $1,311.55 EST. FINANCING $27.83 We appreciate your busines Seems high in this market

The service was completed to high standards. What stands out the most are the courteous CoolRay employees. Today’s serviceman, Christian Arnold, was no exception. He is superb.

Jamie was professional and prompt. I appreciate her work ethic and know I can count on her detail to work.