Cousins U.S.A., Inc

I regretted not reading reviews or look into the BBB complaints before making business with this moving company. It must have a law for me, against predators like Cousins USA. From overcharging to add charges without customer's knology, just because they can add anything they please. They are doing it for years successfully! Cousins USA located at 3551 NW 15th St, Lauderhill, Fl 33311, (954)792-6650 will do whatever they please with your credit card signature permission. They are extremely dishonesty, devious and liars. Them don't hire professionals movers and rent a truck on purpose, (its a set up!) so they can act upon their evil scam. They will charge you more for a "storage unit" even though it doesn't make any sense or it is necessary. Theirs movers will steal anything they like/like from your things. They will break it, scratch, dirty your belongings badly, plus they will fold you matters in half, like a sandwich, breaking it inside. The process of "claiming" for damage or stol

The guys were very helpful and they did the partial move very quickly.

We have spent months trying to resolve damages to the furniture. Of the large pieces, we moved only 2 beds, 3 sofas, and 1 dining table. They damaged 1 bed and 1 sofa. The bed frame was clearly not secured in the truck (with dents all along the front face of the wooden headboard) and the sofa fabric was slashed open. The process for claims is extremely time-consuming and takes months. Literally months. In the end, they offered a credit (for a fully-paid service) for a fraction of the damages and they require you to sign a very one-sided release that our attorney felt was highly inappropriate. The bottom line: this company is not concerned with its reputation or customer service as is clear from all the Internet reviews. They even claim they are A+ rated by the BBB but are not rated at all - not accredited. Do not make the mistake we made - find another mover.

Worst moving company on the planet. Would not even give them 1/2 a star! (had to in order for this to post) When they moved us out of the old house, they showed up late, with a much too small truck to hold all our belongings (which they packed), and with only 3 men, 1 of which did very little. At 4 pm the truck was full and they still had almost half the house not loaded. They left to go back to the shop and get another truck. When they returned they only sent back 2 men. They did not leave my house until almost midnight and that was with me helping them put stuff on the truck. We used them to store everything while we waited for our new house to be completed. On the day of the move from storage to our new home, they promised to be at our house at 8 am. They showed up at almost 10. They did come with a large truck and with a crew of 4 guys. The crew was polite and worked hard. However, there was quite a bit of damage and some items completely missing. One item was a lass and mirror piece of art that we paid extra for them to crate for protection. It was 100% damaged / destroyed. The company refused to refund anything (even the extra paid for the crate protection). They referred me to some outside 3rd party to file a claim that would pay $0.60 per pound per article maybe. In other words, peanuts. Do not use this company under any circumstances. This was a nightmare from start to finish.

The packers and loaders worked quickly and handled by possessions safely Great follow up by the office

Professional, showed up on time, punctual and thorough, great attention to detail and communication, were very pleased with the work

They have excellent customer service. He presented himself well, I really liked that.

Great company would definitely recommend.

N/A

Very professional

They gave me a quote and stuck to it, they arrived on time, they were careful packing my possessions, and the whole move took about 6 hours and everything went smooth, we were impressed with the quality of work

The team was courteous, and respectful of all my furnishings, and took great care in moving and handling them.

no comment

The Service was great

They worked well together and did an awesome job by wrapping the furniture.

They were one of the best moving companies I've ever used. friendly, efficient and accommodating.

They showed up on time, and finished the project really fast

Overall very pleased with their staff, and they did an excellent job.

The workers were excellent!

On time, worked long and hard, the crew foreman did a great job keeping everything together, helpful and productive

Very polite, quick and efficient

Nice and professional, we were very happy with their work

Very accommodating with great pricing, great communication and they were amazing to work with, I've used other movers in the past and they don't compare to these guys