Crandall's Quality Lawn Care, LLC

"This will be my last reply to this. (see other comment on BBB review if you would like) We have over 75 positive reviews between this site and other sites. Is this what you mean about wishing you would have read other reviews before hiring??:) feel free to take those in to consideration when potentially hiring us please. been in business 11 years. I just took the time to count, this makes a total of 5 negative reviews. One person of which admits we never even did work for him. "Instead you offer to charge me MORE?" Doesn?t sound like hes willing to pay more does it? This is a quote form customers email. The ONLY thing that is relevant here is, the customer says the job requires more dirt than was provided to complete the job. The contract HE SIGNED states there will be additional charge for additional dirt. With the attitude I was presented with, no sorry, we dont care to work for you under any circumstances sir. And if you want to get nit picky, you spent $300 on more dirt but used some for another project? So you didnt actually spend $300 more on more dirt needed to "finish" this project right? I also asked via text if it was ok to leave the seed bag FOR YOU. as you didnt want it spread right away? I got a thumbs up. you wanted to wait to spread the seed for some reason. (fresh turned dirt is best time to spread seed but I wasn?t going to argue) And again, sorry, not making a special trip back to spread seed without extra charge. Sorry you feel it turned out bad for you."

"1. We had 3+? of rain between Saturday and Monday. Customers are informed that is there is rain during the week before their mowing day, we may be late. I was told it is ?asinine? that we were not able to be on time after the 3? of rain. 2. Never once did customers ask for immediate return service as he was too concerned (raising his voice) with telling me how stupid it was we did not cut the back yard and were unable to be on ?normal schedule.? We had intended to tell customer we would return the following day, but the conversation didn?t make it that far before we felt it was best that we part ways with the customer. 3. This is the third or fourth time customers had been notified about excessive dog poop in the yard. Being dog lovers ourselves and knowing that dog poop is the number one way dog borne diseases are spread, we take this issue very seriously for all of our customers. 4. The very first time we cut the yard, I (the owner) was with the crew to make sure the job was done properly. I introduced myself to the woman of the house and told her we were about to get started. My employee then proceeded to enter the back yard as the woman of the house then let their dogs into the back yard. One dog immediately ran up to my employee and bit him on the leg. The customer saw this, proceeded to laugh out loud, and then call the dogs back inside. Employee now has a scar on his leg 5. This is not the way any service provided should have to be treated. TERRIBLE client service."

""Damage" to property was found 3 months after work was done on property, after customer had been home several time since. We had full intention of fixing said damage, but when unable to provide an exact date of service/repair, customer terminated services and we were informed she would complete the repair. Weeding customer is speaking of was completed 3 weeks before customer returned home to inspect work. (plenty of time for more weeds to germinate) We returned (at no extra cost) and weeded beds again however. Please see other reviews for a more accurate representation of our company. References happily provided upon request."