Crawford's Comfort Solutions

Very skilled and thorough.

Adam was the first to respond to my service request and was able to come by for an initial diagnosis the same day. He then returned the next day to do a major service on our old oil furnace, requiring multiple parts. Due to one unexpected part not being in stock, he returned the following day to complete the job. The furnace is running smoothly and looks much cleaner than when he arrived. I should also mention that he was on time or early for the first two trips. For the installation of the last part, Adam had to come a little later in the day due to an emergency visit for another customer. He communicated this with me and it was completely understandable as our furnace was running but just needed that last part. Additionally, I was impressed with his methodical methods, organized truck and work area while repairing our furnace. Thank you Adam!

Adam was diligent in his inspection of the defective heat pump system and, without being pushy, offered solutions competently. He produced a quote broken down in material and labor that appeared to be competitive. Adam communicated well during the procurement phase and showed up at the time promised with a team of two co-workers and worked until the project was completed (same day). My impression was the team was determined to deliver a professionally installed system and leave the premises clean - they succeeded on both accounts. Adam's and his teams work ethic is exemplary and hard to find. Even when it took more man hours than originally planned due to some hidden complexities Adam held himself to what he quoted and only charged us that amount. Should we ever have another HVAC project we have a trustworthy go-to company! We are happy with the work, the value and the way the team interacted with us, and recommend CCS without reservations.

I have an Airbnb rental, and he fixed my mini split in between a same day flip. Couldnâ t be happier.

Response was quick. Professional

Great job communicating the pros and cons of completing the repairs.

The Crawford brothers were not only very knowledgeable about HVAC systems but they were quite willing to answer all of my â curiousâ questions about every part of their process. When the project was over I felt pretty confident that my system was running smoothly and I felt a little more informed about how it all works!

My review is twofold. Adam was very prompt in repair my furnace. He called me within 10 minutes of submitting a request for service. On the negative, I asked if he did estimates as I have a new addition that will require heating. While he advertises â Free Estimatesâ , he does not disclose up from that it is free with purchase of the service. After walking the space and discussing the options he told me there would be a $200 fee. He charged me $200 up front for the estimate and has not provided me the estimate. In the past 3 weeks, I have emailed twice and called twice. In both phone calls he said he would email me the quote either that day or the next. On my fourth contact I emailed him and requested a refund of the fee I paid for the estimate. It has been 5 days without an acknowledgment or response. I will be filing a complaint with the BBB.

Very. Knowledgeable, punctual, thoughtful and did an excellent job. Iâ m up and running again, but it would not have been so expensive had the original installation been done correctly! I had to replace the condenser after less than 5 years! Crawfordâ s Comfort solutions did the job correctly!

EXCELLENT