Creative Mirror & Shower

Added a glass door to the shower. They quoted, measures and installed in 3 appointments. Provided certificate of insurance as the building requested. They even fixed another shower door (installed by another vendor) by putting a rubber liner to avoid a leakage, as a courtesy. They were great and fantastic!

Love my new shower doors! Creative Mirror & Shower did a great job from start to finish. The process was effortless from my in-home estimate to the installation. Everyone I came in contact with was friendly and knowledgeable. I would highly recommend Creative to anyone looking for glass or mirrors!

Just great experience, from my phone call, to the finished product.

timely and professional

Beautiful work and excellant service

Overall we would work with this company again however we know more now and would be better prepared. We had an emergency situation where the glass walls of our masterbath shower were slipping. We were concerned for our safety and our house. We reached out to 3 companies and Creative Mirror was the first to respond & could get someone out the next day, which we needed. It was 3 days before Thanksgiving and we knew this could be a problem. We explained our situation and a sales guy said he'd be out the next day. Gramos Krasniqi arrived the next day and agreed we had a problem and it was dangerous. He gave us a quote to replace and install the shower walls. Later he called and said because of how serious the situation was the installation manager agreed to come out the next day & remove the current glass. Gramos also pointed out that many companies in his situation would probably take advantage of us and we were well aware. The quote for everything was more than we wanted to spend but we also knew time was not in our side so we agreed and here is where our first mistake comes in. In the process of scheduling we missed the detail on the invoice that breaks out their payment terms. Something that causes a huge problem on our end later. The Wednesday before Thanksgiving they come out and remove the glass walls and point out all the mistakes the previous installs made (we weren't surprised). They were not fully prepared for taking the shower down because their equipment ran out of batteries part way through and they didn't have everything they needed. In the end they got it down and left us a pile of razor blades and were told we needed to remove all the glue before they returned to install. Which did NOT make us happy. We had a personal problem going on during all this time that caused us not to be home to take care of the glue until the last minute and then it took a lot of time to take down. It was 2-3 weeks before I called and scheduled the installation, that's when we learned that we couldn't put the balance on a card because we reached the max amount they allow you to put on a card. Something they really should mention because we now had 2 days to scramble to make sure we had a check and cash to pay. Install was great. The 2 guys (I lost their names) were friendly and worked fast. They explained that we couldn't use it for a few days and to keep the tape on to help reinforce the seals. After they left we found a few bumps and scratches in our ceiling, I'm guessing from getting the glass in place, but still frustrating since they weren't there before. There is also a hole in our shower wall where a bracket once was. We asked if that would be filled in after installation and were told it would be but it was not. Lastly our shower door used to swing in both directions but now only opens out. This would have been helpful to k ow prior to installation. Perhaps that was the only way they could do it but it would have nice to know before hand. If someone asked if they should use this company I would say yes but I would recommend any questions you ask get answers in writing and be aware of payment terms so you avoid the scramble. Everyone we talked to was kind and helpful we just was wish certain things had been handled differently. Lastly our shower looks much stronger and that is what we wanted. We do have to fix the holes that were left and there is also marks on the glass that we are still trying to remove but haven't been able to figure out yet. My 4 stars are for the details not for the overall service. Thank you Creative Mirror & Shower for working quickly especially the week of a holiday.

Good communications, easy to work with and we are pleased with the product and installation.

Great job and so happy with the new shower door!!! Thanks and would recommend!

Very friendly staff to work with and we re reasonably close to the timeframe stated at the time of signing. I respect that they were very adamant about the quality of their products and it showed through multiple estimates with different companies. A family member noticed the brackets right away and knew that we used Creative Mirror.