Cuccaro Plumbing

Hired Cuccaro to come and help us with a leaking pipe in our basement. We were told it would be $95 an hour to come and diagnose it. Josh, who was sent out, cut into our ceiling and wall and poked around slowly in our crawl spaces for two hours. At the end of two hours, told me that our issue was going to require the eyes of a more experienced plumber, Matt and that someone would reach out to us to schedule it. When I asked about their schedule and when we could expect a follow-up, he said a few days. On his way out, he surprised me by saying that we were welcome to call a different plumber. Over a week passed, and I did not hear back from them, but I did get flooded by automated emails and text messages asking me to review them on Google. I called to follow up with the front desk and was told that someone needed to come out and diagnose the problem. When I asked if we were going to be charged in addition to the time that Josh had come out to diagnose our problem, I was told that she would check with the owner and get back to me. Weeks passed, and no one ever followed up. I did indeed call another plumber, who came out the next week and fixed our issue. A month and a half later, I got a bill from Cuccaro for services rendered, which included leaving holes in our ceiling for us to fix and zero follow-through on our issue. I called them to ask about it and got their voicemail. Do yourself a favor, go somewhere else.

They are very reliable and a great company!