Custer Home Services

This is a straightforward group to talk to, easy to work with team and accommodating and the pricing is good. I actually hired this group 2 years ago to regrade and clean up my crawl space ahead of encapsulation and they did a fabulous job. I have hired them for additional work since, such as regrading and paving an entranceway. I would hire this team again. They know what they are doing and they are honest people.

Custer has still not answered my calls requesting a refund for my deposit since they never actually completed the job. My wife and I are owed an approximately $600 refund check from Custer, and it has been months without so much as a word from Custer.

This company, Tanner, specifically - showed up - to our delight, very late on a rainy weekend night, very late since we were experiencing a blockage. However, unbeknownst to all of us, the drain was not cleared because he inadvertently broke a main sewer pipe which dumped into our crawlspace for a time before we discovered it. Obviously, it was not intentional, and he did come back to reconnect the pipes as was desperately needed once discovered. We could not use any water in the house. Tanner then cleared a root from the drain which should have been cleared the first trip out. We never heard from him again. Custer home services would not accept responsibility for the mistake, and we were left with quite a bill for the resulting damage - proven to be caused by his heavy-handed application of an auger/snake to clear a main on the first visit. We know that things go wrong sometimes, but not owning up to those errors is unethical. Therefore, we would not recommend him or his company.

The Office Manager lied numerous times making statements and promises that never occurred. I paid for lights that I never received after making numerous requests for the lights. I was never provided a cost for the service (2019). The customer service is the absolute worst and the unprofessional behavior is horrific for this type of business. They are really unreliable, dishonest, and untrustworthy. Many excuses for failure was the only service that I received, such as we lost the previous records, the records were not done correctly, we are a small business, and my internet was out, so I could not conduct business. Terrible after 2 years and really, really, really disappointing experience. I will be filing a BBB complaint and filing a small claim in court as well.

polite and thorough

Very professional & polite group. Quite knowledgeable and reasonable pricing. Good customer service is high on my list.

These folks know their stuff. Did a through job in no time. Polite and professional. Pricing was very reasonable. Will use again.

Techs were on time and prepared to do the job. They actually adjusted schedule to get to me at a time that was convenient for me. Fixed pump promptly and checked drain line.. unclogged it after searching down a hidden end.. very nice guys who were polite and respectful and went beyond what I expected. Left my utility better then they found it.

They did a good job

They were great - highly recommend them.

They were courteous and efficient.

They called immediately to set up an appointment. Workmen showed up on time and did a quick job cleaning out our gutters.

Good Service & Fast!!!

N/A

They were friendly thorough and did a good job

Work was done timely and correctly last year. We had a concern this year but the owner contacted us to resolve it promptly.

Polite professional and easy to work with. Would hire them again in a heartbeat. Beautifully cleaned windows and went the extra mile by helping to rehang curtains I could not reach.

Excellent price, very good service, did exactly what was quoted, on time, no issues.

Polite, professional, clean, easy to work with

On a very rainy day (one of many) with the sump pump spouting water, Custer was the first to return my response—in the middle of the night on a Saturday! They kept in touch until a tech, Trevor, came out, and he completed the fix within 1/2 hour! And very reasonably priced! They’re the first on my favorites list!