Custom Backyard Creations, LLC

This past summer my husband and I decided to attack some outdoor projects and collected several bids. Custom Backyard Creations actually came in higher than the other bids, but ultimately we went with them because of their INITIAL response time, how nice they seemed to be, and we genuinely wanted to give them more business as a husband/ wife team.  We hired them for three separate projects which all began at different times throughout the summer as we were getting other work done.  Though I assumed the owner would be present, college students showed up to do the first two jobs - accidentally cutting a cable line that had to be repaired which subsequently meant redoing sod that was ruined in the process... and they knocked down our mailbox attempting to speed up a rock removal job.  But though not without problem, the jobs turned out, and we were happy.  Mistakes happen, we moved on. The third job however was horrible.  We hired them to plant some Hostas and other plants in a flower bed in front of our house, and to fill in some rocks following landscape curbing installation we had done.  This was supposed to be done in August, but instead got scheduled and rescheduled several times in what we assume came down to the college students going back to school.  When they finally came out it was late September - the entire season was essentially over, but on the upside they said this would mean the Hostas would be large, and given the amount of the plants, they told us the entire bed would be filled.  I wish I could upload a picture of this work.  Our neighbors felt so bad at how much time and money we put into it that they started bringing over some of their plants to help us fill the bed.  In addition, no garbage bags were put under the rocks as they should be so we have had weeds growing in left and right with some rocks sinking, the mulch bed is sparse with absolutely no plants on the backside, and there is no spacing/ rhyme or reason to how the plants were installed.  But I will be honest that our largest issue is that after giving them business for 3 jobs no questions asked, when I expressed our disappointment, they provided NO response back, and still have not.  I paid them the money so I could at least uphold my end of the agreement, but ultimately they did not say one word back, did not try and remedy it, and gouged us on price.  When I asked for a receipt to prove the plants purchased matched what they quoted, they did not respond or provide one.  I know there is no way we got anywhere near what we paid for.  At the time my mother had just had a stroke so I was unable to pursue this further... then, but the complete lack of response once they got the money was very unprofessional. 

Graham was very friendly and had the work done quickly. He did a great job, no complaints.

Graham was very friendly and had the work done quickly. I had 3 landscaping areas in the front yard redone.

We had old plants and shrubs pulled in a 3 tiered retaining wall. It was regarded. A drain tile was put in and new river rock and boulders added. The owner Graham is really nice and I enjoyed working with him. Overall it was a good experience and I would recommend them.

Graham and his crew went above and beyond all expectations. We couldn't be happier with his designs and the quality of the work. My neighbors have gone out of their way to compliment the new look to our property. The home owners association will be keeping Custom Backyard Creations on their recommended list . Thanks for a wonderful and thoughtful creation.

Sent out college kids with very little experience. Owner was onsite for 1 hour out of 12. Job should of been done in 6-8 hr. easy. Mashed a gutter on the house and never said a word. Owner did call after review was posted. He was very nice and talked about the problems.

I was impressed with the professionalism and the quality of work he did for me. What an amazing transformation of the yard. He had great ideas and was always concerned that he was meeting the needs of his customer. GREAT job. I highly recommend Custom Backyard Creations if you have any landscaping needs.

He did a great job, no complaints.

He showed up when he was supposed to and did the work right and was quick!