Custom Climates HVAC, LLC

Salesman was great. Informed and didn't waste my time. He had lots of options and I went with the Mitsubishi hyper heat. Financed it. Love the heat and AC. Changed my home completely. Quiet, comfortable, And my oil bill is gone.

Very professional.

Mitsubishi Ductless Mini-Split. After a fair amount of research I knew I wanted a Mitsubishi ductless minisplit. I went on their website, found three local "Diamond Dealers" or whatever Mitsubishi calls their preferred / trained retailers. Custom Climates solution of installing ductwork behind a kneewall in the second floor (I have a Cape Cod style house) was innovative and the only one of the 3 that offered that as a workable solution. Price was inline with the other 2 bidders, perhaps a little more, but their solution of burying the ductwork behind the kneewall is what sold me and my wife. Had a large unit installed downstairs and a second unit installed upstairs. Customer service: Extremely responsive. The unit upstairs behind the kneewall wasn't turning off when the room cooled to the desired temp. After a free visit, they recommended an ECOBEE smart thermostat which I would have to pay for to include labor. I politely told them that they either sized the rooms wrong or installed a faulty thermostat, neither of which was my fault. They agreed and installed a new ECOBEE smart thermostat for free. Then customer service followed up twice to make sure I was pleased with the service. 8 months later, everything is still working fine. I'd highly recommend them as the price was comparable to others, the quality was great, and they rectified an issue for free.

Throughout the whole process from quote to closeout, everyone was very patient with all our questions as this was a first install for whole house A/C. These guys know the products they install. All options were presented and discussed before the final decision was made. These guys came in way under another quote we had received. Everyone was courteous and the install was done in 2 days as promised. We would highly recommend them to our friends and neighbors. Great job gals and guys!

No comments.

Great crew, did everything as they said. Quality work!

Installation was done in April 2019. I requested permits mechanical and electrical) be pulled. Found out in June none were applied for. Permits finally in place by end of August. Finally, scheduled inspections for early November - FAILED mechanical inspection (requiring minor modifications, which were done). FAILED Electrical inspection - wiring did not meet national electric code and the fuse in the fuse box was not in accordance to the manufacture installation recommendations. Unfortunately I had paid them in full and finally gave up. I hired my own electrician to perform work need to be done to pass inspection. There was a lot of communication but not attention to detail. I would have expected better from a **Mitsubishi Diamond Elite** installer.

Technician very nice, courteous individual. Seemed very, very expensive for what was done.

yes

Nice work, professional and knowledgeable.