Custom Home Medic

I have had numerous people and companies out over the years for various projects but CustomHome Medic was without a doubt the best company Iâ ve worked with. First Russ came and assessed the problems . I had years of water damage under the kitchen sink and was now affecting the floor. They replaced the floor and even attended to other issues such as a water line that other companies had merely zip tied. They were very precise and attentive to every detail. They also adapted to changes in the original work order. Replacing a threshold, adding a deadbolt and moving my ceiling light-Twice ! They replaced all the doors upstairs with regular, bi-fold and sliding glass. This was a repair from a previous botched job, but Larry and Chris made sure they fit perfectly. They really have a lot of pride in their work and it shows. The final project was a tearing out and replacing a shower. Russ provided me with 3 price points to help save money and a tons of options. It is absolutely Stunning. !! I just love how beautiful it is. When I selected tile we found out it had been discontinued and Russ went above and beyond to find some just like it. Larry made sure that the giant hole in my family room from the shower water damaged was repaired to look like nothing ever happened. Larry and Chris are very skilled and great to work with. The owner Adam was onsite frequently and actually did my shower because the guys were busy with another job and he didnâ t want me to have to wait a week until they finished. Really so so glad I called them. Told my daughter about them and she is having all new flooring and kitchen remodeling done. Everyone did their absolute best to make this a well-done and stress-free experience. I Other estimates were thousands more and included work that Russ told me most likely did t need to be done. Honest and reassuring. Also had Larry and Chris remove and replace all the upstairs doors and install new glass sliders, bi- fold and regular doors that instantly updated the look in all the rooms. Again, work was started on time, completed when promised and done the right way. Unlike the previous workers I had hired. The final Project was the most involved. Tearing out and replacing the upstairs shower. Russ gave me estimates with 3 different price points to help me save money. Again, even the highest one was less than 2 other well-known restoration companies quoted me. There was such a wide selection of materials

We were looking for a company that could deliver a high end, custom bar for our basement for a fair price. Custom Home Medic delivered on that and we are thrilled we selected to work with them. Adam and Russ were open to ideas/photos/options we had and they took care of the rest to ensure the end result was perfect. The project manager, Larry, and workers on the job were polite, friendly and always willing to update me on the project. Only reason for 4.5 stars is our renovation hit right during the COVID time period which delayed the finish of our project significantly. But I would still highly recommend Custom Home Medic for your next home remodel!

This was the worst company I have ever dealt with. The quality of the work was abysmal, I had to fire them and hire another contractor to fix and finish their work. They did our outside and inside kitchen remodel and it was horrific! Now they are suing me for the cost of the work they messed up and didnà ¢à  à  t do. DO NOT hire these people ! You will be sorry!!

Custom Home Medics recently finished a bathroom re-model for us. The design process was great (Russ leads the design team). They were the only contractor I interviewed that had me into their office and go through 3D rendering of what the final project would look like and helped pick out colors and finishings. Once we decided to move forward, they provided good communication on timelines and all the work was done according to the plan. Larry handled most of the work along with sub-contractors for plumbing, electric and shower buildout. All the teams did great work. Once the work was complete, there were several items on the punch list that the team took care of very quickly. Adam (owner) even made a follow-up visit as there was a small leak that just needed pipe tighten. He made the effort to get it taken care of asap. Due to covid-19, the process took much longer than anticipated, but that is to be expected. Their team was willing to work around our schedule to complete all work.

I thought the job they did was satisfactory. There was a discrepancy with the sink installation & plumbing and they corrected it.

I was a customer of Custom Home Medic 2 years ago on a master bathroom remodel job in a house we had purchased but had not yet moved into. What was supposed to be a 6-week job stretched out to almost 3 months. By the time the project was winding down, I was so disgusted with their work that I could not wait to get rid of them. Our move-in date was quickly approaching, and I had no desire to have them in my house any longer to correct the myriad of problems that would comprise a normal punch list. The quality of their workmanship was beyond poor! Adam seems like a very nice person. I would even say he is probably a pretty good contractor, if you need a ceiling fan installed, or some other minor job. However, he is NOT a good craftsman. His attention to detail is non-existent. And his sidekick, Russ, is awful when it comes to communication. For example, Russ was the **go between** with the cabinet makers. The cabinets were beautiful. Unfortunately, they were not made to my specifications because despite his representations, Russ did not accurately convey my designs to the cabinet makers. There were issues when the cabinets arrived. For example one of the base cabinets was missing a requested drawer, and the height of the tower was 10in taller than requested. I had no choice but to accept the non-conforming cabinets since we were moving in very soon. We were so angry about the issues we experienced with this project that we hired an attorney to represent us in a lawsuit to recoup the money we had to shell out to fix the problems that Adam left behind. Unfortunately, Adam hid behind an insurance company that had a lot more money than we did, so we just threw in the towel. I considered leaving a highly critical, yet fully honest, customer review on HomeAdvisor so others could avoid making the same hiring mistake that I did. However, I decided to let it go and just move on. But that all changed when I recently read a review on HomeAdvisor (as well as one on the Better Business Bureau website) dated September, 2019, from a Custom Home Medic customer named Steve M. As I read about Steves negative experience with this contractor, I realized that I should have left my own truthfully critical review back in March 2018, when I felt screwed by this company. Perhaps I could have saved Steve the aggravation that he experienced using Custom Home Medic. Regarding Steves complaints in his review, I noticed that Adam took no responsibility for anything, making excuses for each of Steves complaints. I experienced the same thing! Adam is apparently adverse to **owning** his screw-ups. I could go into details about dozens of the things that were done wrong; issues where we had to hire someone else to follow up and repair; or things that my husband fixed himself. The list is endless. I felt so WRONGED by this company!!! We paid a lot of money for this remodel job, using high-end finishes, and the end result is pathetic. I would like to put people on notice that if you are expecting a quality project with excellent workmanship, Custom Home Medic is definitely not the contractor for you.

The guys that actually did the work were terrific. It is the management and the lack of an on-site Project Manager that was problematic. Had I not been present EVERY DAY, there would have been MAJOR design and material screw-ups. There are several things that they CAN NOT fix and I just have to live with, i.e., inconsistent grout color from one end of kitchen to the other (They use a grout material that their workers had never mixed before, so it came out inconsistent); an island counter that is TOO TALL by acceptable standard counter heights. I have had to have the stool legs raised by 5 inches to make the counter even usable. They tried to pass off a wall cabinet that was not factory painted so they spray painted it themselves. The paint came off on my hands and they did not remove the shelves before painting, so there were bare wood lines when I tried to adjust the shelves. Unacceptable, yet they thought that it would be okay. THREE TIMES we had to reorder the cabinets. Caused a 2-week delay in the project. Plus, I had to follow up with the granite counter top vendor because they neglected to do it. Another 2-week delay waiting for the countertops. And do not ask them to help installing the appliances. I had to do that myself, except for the dishwasher, which the local appliance and hardware store installed perfectly. All-in-all, I have a 110 square foot kitchen but it took these guys 11 weeks to finish the job. Over-priced. Lack of attention to detail. And ZERO project management.

Russ had good design suggestions based on ideas I told him for the project. Larry did the vast majority of the hands on work and project management, and his work and daily communication was excellent. They stuck to the schedule that was estimated at the beginning. I am very pleased with how they completed the overall project and will hire them again when needed.

Very professional, skilled, experienced and considerate. I originally hired them to do two bathrooms, but ended up having them do a basement, full kitchen/family room. Adam, the owner, worked hard daily during multiple projects, while very experienced lead carpenters did other jobs. Russ, his designer, offered wonderful suggestions, and guidance while listening to my ideas also. I cannot say enough good things about their work.

Project was bid, accepted and completed within 10 days to exact specifications. Rustin had some great ideas on design and construction and followed through to the T. I highly recommend Custom Home Medic for any kind of project!