Custom Pools & Remodeling

Pool resurfacing as done quickly and cleanly. Price was better than others. They were very happy to explain the steps to me and did great work. The only reason I did not give them 5 stars is because their communication are lacking. They were not great at keeping me informed of their schedule. I had to email them a number of times to find out when they were coming.

Cool

Remodel was done quickly, 3 weeks, and price was fair

Worst experience of my life. The company is a complete shame. Did not do the work they were hired for. Hired them in March and still have a non-functional pool in July. A complete nightmare. I spoke to another one of their customers and he had the exact same experience. I believe the positive reviews on here are fake.

On time and on budget! Roger and Dan are great to work with. Would highly recommend this group.

nice

*** Do not hire them Please *** Please do not hire this company. I have had the worst experience in my lifetime with them. Our pool was in good condition, however we decided to re-plaster the surface since there was some concrete peeling off from the steps. We did not do much research during the pool repair hiring process. We are repenting that now. During the process along with plastering we replaced our skimmer too. During the skimmer replacement they did not glue the skimmer well and the skimmer started leaking and we were loosing 1-2 inches of water/day . After over 10-15 followups one Mr. Danial came to check the skimmer and suggested to do a leak test and he verbally committed that if its their mistake they will reimburse the leak detection fees. I had to spend over $500 for the leak detection. And found the leakage is happening through the skimmer which was replaced by Custom Pools. Again I did over 10 followups with them to fix it.. all these while we were loosing water over 1-2 inches per day. This has 2 issues (1) we are wasting precious water (2) my water bill doubled during the leak period. Ideally its their fault. Now the time to get the leak detection bill reimbursement, as usual they do not entertain your phone and respond your email. Somehow I got hold of them dialing from a different number and finally they said, they are not going to reimburse even the leak detection test bill, which was caused by their fault. My experience was really bad with these guys and will never ever hire them and I do not recommend anyone hiring them.

They were the best. Kept us informed. Always on time. Very nice people. Highly recommend them.

Excellent experience. Highly recommend

Scott came to my home to give me an estimate on remodeling my existing pool. He was very friendly and explained the whole process to me, I was especially impressed that it was a family owned and operated company for over 46 years and really cared about their clients. I was told they do not sub out any of their work, it is all their guys and I was told they would never start the job without a permit, all key reasons I chose to go with them. Both statements were not true, even after asking if we have a permit on two occasions and being told yes, I found out that they in fact had done all the necessary work up to the first inspection WITHOUT A PERMIT and that work had taken over 8 weeks. That explained the weeks of delay (they were stalling hoping the permit would be issued). Once permit was issued, we failed two inspections but no one (Daniel and job supervisor) from Custom Pools ever took the time to come out and see what was going on or apologize. When we finally got OK to pour concrete, a sub contractor concrete company did the work, not their own guys. Besides taking over 3 mos to complete the job, and me having to initiate the phone calls to find out what / when things were happening, and catching them in lies and conflicting stories from the sub contractors, my pool is done. I feel abused and taken advantage of. I relied on them being a reputable and honest company, my experience was far from that. Beware.